What We Love

  • Unwind from a relaxing day beachside. Dip your toes in the Jacuzzi on your balcony if you want!
  • There’s two full-time staff members that are dedicated to guests' experience, i.e., spoiling you rotten.
  • Take an evening and travel over to the resort's sister property. You've got access to their full collection of amenities.

Things to Know

  • Once you land, you're just a short 45 minute from beachy bliss.
  • Upgrade your room to Royal Service for luxury suites, private pool access and Bali beds at the beach. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
A la carte and buffet-style dining experience will fulfill the cravings of every guest.
OnSite Dining
  • Bana
    Contemporary Asian dining experience features separate entrances for adults and families, stunning Japanese Tatami mat flooring and distinct areas in which to savor Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
  • Fuego
    Latin fusion gastro bar treats diners to spicy ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.
  • Hadar
    Adults-only international lunch and dinner buffet delights with sumptuous show cooking and on-the-spot fresh-squeezed fruit juice area.
  • LA PALAPA
    Exclusively for The Reserve Adults Only guests. Treat yourself to deliciously prepared international cuisine throughout the day under a beautiful palapa that offers spectacular views. Luxuriously adorned with rich woods and deep blues, La Palapa boasts a casual yet refined ambience.
  • Mole
    Mexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style! Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace.
  • Naos
    Everyone is welcome to this sumptuous International lunch and dinner buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area.

  • Olio
    Exclusive restaurant with swim-up bar—Olio serves breakfast and lunch for The Reserve guests, and a Bistro dinner for all. Treat yourself to delicious pasta dishes, juicy cuts of meat or aromatic pizzas in this authentic trattoria, as you bask in the sun by the pool smothered in lush greenery.
  • SAL STEAK CAVE
    Meat lovers delight in mouthwatering meat dishes prepared with the most innovative grilling techniques. Delight in top choice meat cuts seasoned in exciting styles from the around the world, including Josper, Rodizio, Argentinian and American Grill. Top it off with a menu of innovative drinks like Raspberry Milk Punch or Smoking Bloody Mary. Truly an exhilarating dining experience.
  • Sunset Grill
    Snack bar, grill and wet bar.
  • The Grill
    Mouth-watering selection of Paradisus Natural salads headline the dinner menu at this Italian-Argentinean grill with a wood-fired pizza oven featuring an outdoor terrace. Becomes a late night snack bar after "Hadar" closes.
  • The Market
    Mouth-watering selection of Paradisus Natural salads headline the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace; becomes a late-night snack bar after "Naos" closes.
  • Various Lounges/Bars
    - Red Lounge
    - M Bar 
    - Toji
    - South Avenue
    - Blue Agave
    - North Avenue
    - Swim up Bar
    - Gabi Club Bar
  • Vento
    Distinctly Mediterranean dining experience offers dining variety on palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant.

An exercise gym, relaxing pools, housekeeping and other luxurious amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Baggage hold†
  • Bell staff/porter
  • Bilingual staff†
  • Business services†
  • Children not allowed
  • Concierge desk
  • Doctor on call†
  • Elevators Not Available
  • Exercise gym†
  • 24-hour front desk
  • Baggage hold†
  • Bell staff/porter
  • Bilingual staff†
  • Business services†
  • Children not allowed
  • Concierge desk
  • Doctor on call†
  • Elevators Not Available
  • Exercise gym†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Meal Plan Type: All Inclusive
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†

† Fees may apply

Guests have direct access to the beach, water sports, 4 pools and more activities available.
On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site †
    State-of-the-art equipment:
    -Resistance machines, including Kinesis®
    -Recumbent bikes with backrest
    -Climber, ski machine, elliptical, treadmill
    -Rowing machine
    -Weights equipment
    -Free weights
    -Multifunctional room with spinning equipment
    -Studio classes, including Pilates, yoga, spinning and aerobics
    -Wellness classes
    -Massage classes
    -Personal trainer sessions available 
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool

    There are 4 pools on-site.

    Bali beds are an additional charge ($).

  • Spa †
    Welcome to an authentic temple of rest and revitalization in the heart of Paradisus Playa del Carmen.
    YHI Spa is a full-service, indoor spa—8,509 sq. ft. (791 m2) of pure relaxation. Treat yourself to body and facial treatments created with Mexican honey, local ingredients and essential oils, and a host of services that will help bring out the very best in you.
    -Extensive menu of facial and body treatments.
    -Aromatherapy with essential oils and plant-based products.
    -22 massage cabins (14 indoor, 2 outdoor, 6 on the beach)
    -Hot-stone treatments
    -Sports and relaxation massages
    -Hair waxing
    -Beauty salon
    -Pedicure and manicure
    -Spa Boutique with wide range of stylish “athleisure” wear
Off-Site Recreation
  • Golf †
    Golf course located within a mile of property.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16439 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    Beautiful hotel grounds, kind and very helpful staff, fantastic food and entertainment. Highly recommend.

    Jan 21, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Kidsdom great for our toddler

    Great time for our four year old, water areas were suitable, surprised that there wasn't a playground, but seemed to be fine for our energetic one. Big thanks to Yessenia, Yadira, Carlota, Lety for taking great care of our toddler who just wanted to go back to Kidsdom every day!

    Jan 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Multigenerational stay was a success

    The Paradisus hotel is clean and safe and the staff are very accommodating. Grisey at Celsius was a delight. Valentina, Eli, and Angel at Rest Naos were attentive and helpful. The lifeguards were very focused. And the beach activities team put safety first for all to have a good time sailing. I would stay here again!

    Jan 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A true paradise.

    We enjoyed a lot that experience, we had the best time ever, we were amazed, it was beyond our expectations, everything was perfect, the service, the staff, the buffet, the restaurants, the kids club, the decoration, every little detail... a true paradise.

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    🇲🇽☀️🏝️🌊 Perfect start of the year! Best holiday we‘ve ever had so far! 🌊🏖️☀️🇲🇽

    Truly impressed by the resort. Kind people, perfect service 24/7, outstanding restaurants, great cocktails, very well-kept facility. Our concierge, Adrián Bosquez, made us an amazing stay with lots of surprises for our daughter. 5*❤️

    Jan 19, 2025
Hotel Advisories
  • AdvisoryThe hotel will no longer offer complimentary greens fees. Guests will have preferential Golf Rates at Grand Coral.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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