What We Love

  • Royal Service - a luxury boutique hotel within the resort that caters to your every whim.
  • Family Concierge - more perks, plus a walkie talkie/cell to call the staff at any moment.
  • Snorkeling on a gorgeous coral reef and ogling at the sea critters.

Things to Know

  • The resort is only 15 minutes from the airport. 
  • Mayan ruins are about an hour away if you're up for some antiquity.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
Asian, authentic Mexican and other cuisines are served at a variety of restaurants and bars.
OnSite Dining
  • Bana Restaurant
    This contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.

    •Cuisine: Japanese fusion
  • Blue Agave Bar
    Agave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
  • Blue Agave Restaurant
    Tacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.

    Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
  • Coco's Beach Club
    Picture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
  • Enso Restaurant
    • Exclusive The Reserve restaurant
    • Cuisine type: International 
    • Schedule: Breakfast, lunch and dinner 
    • Access: The Reserve guests, families and adults 
    • Dress code: Resort casual 
    • Opens daily
  • Food and Beverages Spots:
    Nespresso Coffee Corner 

    ? Coffee and pastries to enjoy sweet moments Gelato Corner

    ? Artisanal ice-cream Food Truck 

    ? Snacks by the pool 
  • Fuego Restaurant
    Experience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.

    Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine


  • Ginger Bar
    A great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easy 
    and perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
  • Ginger Lounge
    Guests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones and 
    pastel colors.
  • La Palapa Bar
    Exclusive for The Reserve guests. Adults only.
  • La Palapa Restaurant
    International gourmet cuisine

    This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.

    Access: The Reserve guests only.
  • Malva Food Bazaar
    Open for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
  • Mole Restaurant
    You have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
    Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.

    •Cuisine: Contemporary Mexican
  • Red Lounge Bar
    Guests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.

    •Adults only
  • Sal Steak Cave
    A Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.
    •Cuisine type: À la carte Steak Cave
    •Adults only
    •With additional charge

  • Sunset Grill
    • Excellent option in front of the pool to taste healthy and traditional snacks. 
    • Cuisine type: snacks 
    • Schedule: lunch 
    • Access: Paradisus, The Reserve guests 
    • Opens daily
  • Swim Up Bar
    In this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
  • Toji Bar
    Chai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
  • Vento Restaurant
    The Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.
The resort offers 24-hour room service, a business center, turndown service and more.
On-Site Amenities
  • 24-hour room service†
  • Boutiques/stores†
  • Business center†
  • Children programs
  • Exercise gym†
  • Gift/News stand†
  • Golf†
  • Internet services
  • Pool
  • Restaurant†
  • 24-hour room service†
  • Boutiques/stores†
  • Business center†
  • Children programs
  • Exercise gym†
  • Gift/News stand†
  • Golf†
  • Internet services
  • Pool
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court†
  • Travel agency†
  • Turndown service

† Fees may apply

Tennis, 4 pools, golf and children's programs are available for guests who like to get active.
On-Site Recreation
  • Children's program
    Baby Club: 1 to 4 years old
    Kids Club from 5 to 10 year old
  • Golf †
    Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
  • Gym
    The spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
    Gym is only for adults over 18 years old.
  • Pool
    The resort has 4 spectacular pools.
    1 Adult pool exclusively for The Reserve Guests.
  • Spa †
    The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
  • Teen programs †
    Life enriching activities for teenagers from 11 to 17 years old
  • Tennis court †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20868 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Beautiful but needs updating - closing end of May for major renovation

    The resort is beautiful and the staff is very friendly. Unfortunately, the grounds are not very accessible for individuals with mobility issues. Restrooms near the beach require descending and ascending stairs with limited hand rails. We are Circle members so we had a concierge to handle dinner, Bali bed, and other reservations. There are only about 3 Concirge for all members, so they are not always available. As Members we are not interested in upgrading our benefits. Our Concierge kept pressuring us to attend one to find out new benefits. We finally conceded with the promise of a free massage. Presentation was only 40 minutes, but to get the new benefits, we would need to shell out $26k. No thanks. Once we attended, our Concirge became almost invisible. Hopefully, after the renovation they will be hiring more staff. Current staff have no idea what will happen to them when the resort shuts down at the end of May

    Feb 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cielio’s

    Ate at Cielio’s today. Food was great. Had the yogurt with berries and oats, fresh fruit, and the ham and cheese omelette. Also the coffee and green juice. Jorge was exceptional. Phenomenal service by Carlos and Jorge. Everything was 5 star. Loved the food.

    Feb 21, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A team member who won't be forgotten!

    Although I've rated the resort a 4 out of 5 for reasons like room cleanliness and difficulty of getting restaurant reservations, I do want to mention one incredible team member, Mariana at the breakfast buffet, who went absolutely above and beyond to make our family feel special. We were celebrating a 65th birthday and she took the time to create us custom decorated coffees, a handwritten sign, a birthday cake, and all of this was just during breakfast! She was truly special and deserves a lot of praise. Thank you Mariana!

    Feb 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful stay would love to go back

    We had an amazing stay at paradisus cancun!! Veronica, manager relations of Meliá, made our stay special and memorable. She fixed any issues she had, was sympathetic, personable and extremely kind! We had the best time doing a couples massage and hydrotherapy at the spa. Boris is the manager at Lemon fish and he also made our experience one of a kind with the service he gave us. He was just like a friend to us, always helped us out with reservations and introduced us to the head chef who is incredible there. The decor of this restaurant is stunning and so too is the food. We had the most phenomenal dessert there made specially that evening and we really have to thank Boris for his fantastic personality, we really hope to meet him again!! Fanny at the Flora restaurant is extremely kind and warm, she also helped us out with reservations here at this healthy restaurant. We loved the food and decor at flora - the tomato soup and salmon were excellent and the environment is truly enchanting. The Nespresso bar was another favourite of ours, we visited this as many times a day as we could because the coffee is incredible here and the service is extremely fast and nice. There is a reason the queue is always so long for the Nespresso bar (since it’s so delicious including all the fresh desserts they have - we are not even dessert people but we could not resist), and yet you’re never left waiting very long at all! The pools are so much fun here and if you can get a Bali bed (we had one with a view of the beach), you will have the most relaxing and comfortable day. Even sitting on the beach chairs was wonderful - no seaweed in the water but the sea was rough! You have to go early in the day to get seats. The aquamarina restaurant is by the pool and it has the best shrimp tacos, nice dinner options too. The pizza bar and ice cream bar are also wonderful as pool-side snacks. We also loved the pool-side bar for fresh lemonade and mojitos! We had one bad waiter at the blue agave restaurant near Malva as he was quite rude but then all the other waiters and chefs were wonderful at breakfast and dinner. Malva is the buffet restaurant and the food is sub-standard (breakfast, lunch dinner) but it is reliable. I would recommend you to try the restaurants when you can because the food is almost always better. We also had a bad experience with one waiter at Capella as we were sat at our table late (we had to wait a while) and then nobody came to take our order or serve us water for half an hour afterwards. The food was pretty good but it did take a while to come. Overall, this resort is lively and beautiful. Highly recommend this resort for the most memorable, magical stay!!!

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Lack Luster Resort

    I had high hopes for our trip, but unfortunately, it fell far short of expectations. The biggest disappointment? The food. Buffets were repetitive, bland, and often lukewarm. The à la carte restaurants weren’t much better—long wait times for mediocre dishes that lacked any real flavor. But the worst part was the bakery. Stale pastries, dry cakes, and artificial-tasting desserts made it clear that little effort was put into quality. As for the hotel itself, it’s in desperate need of an update. The rooms felt worn out, with dated decor, musty smells, and furniture that had clearly seen better days. The only reason this isn’t a 1-star review is that the beach was beautiful, and the staff were friendly. But for the price, I expected way more. I wouldn’t stay here again.

    Feb 20, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 79.20 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    ***Important information for our guests***
    Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

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