What We Love
- Enjoy 24-hours access to domestic cocktails, meals, snacks, & activities.
- Bask in the glow of the Riviera Maya, where the sands, waters and sunshine are absolutely unforgettable.
- Five splish-splashing pools, with one just for kids. Bar service is available poolside.
- Booking a Privileged room gets you perks like private lounge access, butler service, & an exclusive pool/beach for you and your entourage.
- Pamper yourself with an outdoor massage at Despacio. This is the kind of luxury you deserve.
Things to Know
- Only a short, 50 minute ride from the airport to the resort.
- The Daisy Club and Teen Club offer activities, waterpark access, video games & more for your kids.
- Diving courses are available for all levels, as well as excursions to Mayan cenotes, coral reefs & water sports.
- The Blue Team creates all the daytime/nighttime entertainment you can handle.
- Three tennis courts & a multi-purpose court for those ready to up their game.
Resort Details
- Amaranto RestaurantThe Amaranto Restaurant features buffet-style offerings which include a variety of international cuisine. Show cooking is on fully display here, as well as showcases of unique culinary offerings from around the world. Guests can also enjoy a wide array of theme nights. Amaranto Restaurant is open everyday for breakfast, lunch and dinner.
- Bluemoon RestaurantRomantic, à la carte restaurant serving signature cuisine. For guests aged 18 and over. The breakfast service at the Bluemoon Restaurant is exclusively for guests of El Beso and the à la carte dinner service is available for all the resort’s adult guests.
- La Locanda RestaurantAn a la carte Italian restaurant, La Locanda offers a delicious variety of traditional pastas and sauces, as well as a wide range of Italian wines specially selected to accompany the dishes on the menu.
- Margarita Restaurant
Margarita Restaurant features an a la carte menu which includes an extensive selection of Mexican dishes.
- Mike's CoffeeSpecializing in tea, coffee and cakes, Mike;s Coffee also offers a wide range of smoothies and malted beverages, ideal for cooling down on a hot day.
- Pez Vela RestaurantAt Pez Vela, guests can enjoy a la carte dining beach-side, basking in the warm, tropical atmosphere and unique Caribbean
flavors cooked up by our chef.
- Route 66 RestaurantAn American-style a la carte restaurant with a 1950s and 60s atmosphere and an amazing food truck. Specializing in hamburgers, barbecue and more.
- Sakura RestaurantAn oriental restaurant with Teppanyaki grills.
- Steak House RestaurantAn à la carte restaurant specializing in grilled meats.
- Various Bars & Snack BarsOcean Riviera Paradise also has 3 Snack Bars located in the pool area, 5 Swim-Up Pool Bars, 1 Beach Bar, 1 Piano Bar with live music, 1 Lobby Bar, 1 Sports Bar and 1 Daisy Snack Bar with drinks and snacks that kids will love.
- Villa Marina RestaurantThis buffet-style restaurant serves international cuisine and offers show cooking that spotlights different culinary
corners of the world. Theme nights will also entertain and delight guests. Located in the pool area, Villa Marina is open everyday
for breakfast, lunch and dinner.
- All-inclusive meal plan
- Babysitting†
- Car rental desk†
- Casino†
- Complimentary wireless internet
- Currency exchange†
- Exercise gym
- Free parking
- Laundry/Valet service†
- Medical Facilities Service†
- All-inclusive meal plan
- Babysitting†
- Car rental desk†
- Casino†
- Complimentary wireless internet
- Currency exchange†
- Exercise gym
- Free parking
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms
- Outdoor pool
- Shopping mall†
- Spa†
- Please contact the hotel for additional information.
† Fees may apply
- Bowling alley †
- Children's pool
- Children's program †
The Daisy Club offers entertainment for children between 4-12 years of age. Activities are organized by our team of professionals with the help of our mascot, Daisy. Children activities include:
- Children's water park (weight limit: 180 lbs.).
- Playground.
- Games room and bowling alley.
- A variety of other fun opportunities such as pirate day, aqua kids, eco-day, kid's Olympics, music quiz, kid's shows, kid's party, dancing games, and mini-disco with our mascot, Daisy.
- Diving †
- Gambling †
The on-site casino offers slot machines, black jack, and Texas Hold'em. The casino hours are 6pm to 2am daily.
- Motorized Water Sports †
- Nightclubs †
- Non-Motorized Water Sports †
- Pool
- Shopping †
- Teen programs †
Teen club offers a range of games and activities geared toward teenagers between 13-17 years of age. Examples of popular activities include:
- Video game area with PlayStation & Xbox consoles.
- Film screening room.
- Table football, mini pool, board games, beach volleyball, beach football, etc. - Theatre †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15588 reviews
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Feb 18, 2025Great start to birthday celebration
When we arrived, it was quick check in with Yhara. She was great with getting us checked in and settle with our first drinks. Thank you for a great start to our stay. There is beautiful lobby with great service helping getting us and our luggage to our room.
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Feb 18, 2025the hotel and the city are amazing!
Our Experience at the Hotel – 1 Week Stay Pros: The hotel is amazing! The pools, the play areas for kids, the service, everything was fantastic. The Japanese restaurant and Amaranto were our favorites – absolutely top-notch! Overall, the attention from the staff was excellent, everyone was super friendly and always ready to help with whatever we needed. The room was beautiful and very comfortable. Cons: The beach was a bit disappointing – there were rocks and a lot of seaweed, which made it quite uncomfortable to enjoy the sea. We even saw someone get hurt because of this, so be cautious. Also, be mindful of the travel time to the airport. They are currently working on the highway, and the ride can easily take 1 hour and 40 minutes or even longer. We did one excursion to Puerto Morelos – the cenote was stunning, but the lunch could have been much better. They took us to an “authentic” taco place, but it wasn’t that great. The last part of the trip was snorkeling, and this was a letdown. We barely saw anything special – just a few fish here and there – so that part could definitely be improved.
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Feb 18, 2025WARNING: Know before you go!
Aesthetically, the resort is nice, and the beach is okay (a lot of big rocks once you enter the ocean -- hazardous for children playing). BUT, a few things you should know... The service is absolutely terrible. Its like everyone who works there is miserable. From Caesar at the front desk, to Paola at the beach restaurant.. no one smiled, and no one was helpful in answering questions. I've never experienced service so horrible. NOBODY WANTED TO HELP. The food was bearable, but not good. We saw cockroaches in the Japanese and Italian restaurant. There is a third-party service working from the hotel that offers a "free-ride" downtown to explore -- this was a SCAM! On the way downtown with my wife and 3 young kids (all under 6 years old), they FORCE you to visit a jewelry store for 1 hour, then a tequila store for 1 hr 20 mins... there is nothing around you and you cannot leave unless you pay for your own taxi. When I found out about the scam -- and didn't want to waste half my day -- the taxi was $112 USD to return back to the hotel -- luckily, another upset family split the cost with us. Of course, the hotel is part of this scam, furthered the deception, and refused to make it right for us. I typically only leave a review if the establishment was great... but for this one, this was very bad. I will never go back here.
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Feb 17, 2025
Great experience!
Love the kids club activities at night! Viri and Karely are fantastic with the kids! Our kids loved the programming. We had a wonderful stay at the privilege hotel and enjoyed all of the amenities. Highly recommend upgrading. We enjoyed all of the meals and our butler Adriano made our trip fantastic!
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Feb 17, 2025Bad experience resort
Honest review.. Disappointed experience, especially our anniversary after we booked with sunwing upon arrival for check-in, they told us we are not allowed to stay in the family section we booked(me and my husband). The front desk( very attitude)inforced us to upgrade our room for the adult section, which we didn't want to pay extra for it. Also it was almost 9 pm and we have been very tired from travel my husband accepted just to get rest with paying almost 500$ canadian. After the second day, we saw more than a couple they had already checked in for the family section. After we spoke to the supervisor, they mentioned we asked to upgrade, and they mentioned we tried to tip the front desk to upgrade our room, which this is incorrect , we could upgrade with sunwing much cheaper. Also, other advice do not to accept any offer from the H10 agent, which they try to make you sign for their resorts. Also the room phone wasn't working. The food wasn't a good experience, unfortunately. Just peace of mind try to book another resort and save your money. We are working very hard to spend a week relaxing but we have been stressed all week.
- AdvisoryThe hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.