What We Love

  • The friendly staff will take care of everything for you, so you get to chill on your vacay.
  • Entertainment day and night, with night shows performed by a professional ballet troupe.
  • Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.

Things to Know

  • The resort is only 25 minutes from the airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.

Resort Details

Dining
A la carte and buffet-style cuisines are served at a variety of restaurants and bars.
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
Babysitting, housekeeping, room service, a spa and other amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

Guests can enjoy water sports, nearby golf, tennis courts and more fun activities.
On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12837 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful beach

    Hotel may not be the best, but staff will go out of their way to try and make it right. If The beach is beautiful, white sand and turquoise water.

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Overall ok experience

    Rooms are good, but the washrooms need improvement. The buffet offers repetitive food daily, which can get annoying. Overall, it’s a budget-friendly resort with reasonable quality.

    Mar 28, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Good pools, beaches and cocktails. VERY AVERAGE FOOD!

    You get what you pay for.Tucancun lives up to the reputation of an average priced all inclusive hotel. Rooms are nowhere close to a 4-star. You get 4 pools and the unlimited cocktails, which are good. The beach area is well kept. However, the food at the buffet is very average. They serve the same bland chicken and fish everyday. And there’s barely 2-3 real options in terms of a main course. Their Mexican restaurant doesn’t serve authentic Mexican food by any standards. Also, you have to wake up at 6 am and line up to make reservations for dinner. Overall it’s a good experience if food is not your priority.

    Mar 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    First time here

    My group and friends amd I stayed for a week and for first time in this resort and we were happy with how the staff took care of us , special shootout to the entertainment team with Jair ,Victor,Noel and Felix all leaded by the manager Gio ,they were so happy and made our stay much fun with the activities like Zumba. The amenities were nice the 3 pools for many different vibes ,for activities and music to the chill and relaxation one , but the beach was sooo beautiful,with so amazing colors. The 4 restaurants weren't t bad but at lunch it could improve a bit or more variety . The location is amazing with many places around to walk and very safe . Definitely recommend it

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay!

    We had a wonderful stay at The Occidental Tucancun! The staff, especially Jose Martin and Gonzalo Benitez were incredibly friendly and attentive, ensuring our every need was met. Check-in and check-out were very easy. Our room was clean, comfortable, and had a stunning view with an amazing balcony. Jose checked on us daily to be sure we had everything we needed! He really made our stay wonderful! The nightly shows were great! We truly appreciated the warm hospitality and look forward to visiting again soon. Thank you for making our stay memorable!

    Mar 26, 2025
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
  • Current Renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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