What We Love

  • The friendly staff will take care of everything for you, so you get to chill on your vacay.
  • Entertainment day and night, with night shows performed by a professional ballet troupe.
  • Splurging on a spa treatment or two, and de-stressing at the gym with Life Fitness equipment.

Things to Know

  • The resort is only 25 minutes from the airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort offers excursions to Chichen Itza, Ek Balam, the Mayan Jungle and a tour to Isla Mujueres.

Resort Details

Dining
A la carte and buffet-style cuisines are served at a variety of restaurants and bars.
OnSite Dining
  • Claraboya
    Offering lunch and snack buffet with tropical drinks while overlooking the ocean. A la carte seafood dishes served for dinner.
  • México Lindo
    Mexican restaurant, featuring Mexican a la carte cuisine. Reservations required, casual dress - no shorts or tennis shoes.
  • Mirador Restaurant
    Ocean view restaurant. Serves buffet food for breakfast, lunch, and dinner.
  • Trattoria
    A la carte restaurant serving Italian cuisine.
  • Various Lounges/Bars
    • Lobby Bar
    • Bar Albatros
    • Claraboya Bar
    • Guacamaya Bar
Babysitting, housekeeping, room service, a spa and other amenities are available.
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf,Offsite†
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
On-Site Wedding Services
  • Contact hotel directly for pricing and availability.

† Fees may apply

Guests can enjoy water sports, nearby golf, tennis courts and more fun activities.
On-Site Recreation
  • Direct access to a beach
  • Motorized Water Sports †
    Not Included in the All inclusive plan, the nearest place is Aquaworld Marina, located 5 min from the Hotel (Transportation not included).
  • Non-Motorized Water Sports
    Kayaks
    Pedal boats
    Windsurfing
  • Pool
    Family Pool.
  • Spa †
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of property.
On-Site Attraction
  • On-site Entertainment
    Live shows and entertainment every night
Off-Site Attraction
  • Local Discotheques
  • Shopping malls
  • Other Local Attractions
    Plaza Kukulcan THE BEST SHOPPING CENTER in Cancun-Walking Distance-

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12569 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Big mistake, I'm feeling ripped off!

    I'm currently at the hotel until the 27th of December. Big mistake, they have decided if you don't pay extra you won't have access to simple things as regular beer, regular beer is just reserved for people that pays 45 USD per person extra daily, which is insane, therefore, the only beer option "included" in this all inclusive, it is a horrible dark beer. I need to point out this is the cheapest act I have seen in my life, after been in several all inclusive hotels. I wanted a mohito, "we ran out of mint", I wanted mushroom for my omelet, "we ran out of mushroom" I wanted an umbrella for the beach, "oh you need to pay 20 udsd". So, after begging in several occasions for regular beer, snacks, and breakfast, I've found this hotel doesn't care you have paid around 13k cad for four rooms if you dont pay for getting upgraded. Oh, I almost forgot, there is no fun after 10. 30 am, bar is closed and no music.

    Dec 22, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst Hotel I Have Ever Stayed In.

    Do not stay at this hotel the staff are rude food is shocking and dri ks are extremely poor . Drinks in main lobby bar served in a plastic cup you get from a water machine. Food always cold and tasteless. Rooms not cleaned daily , toilet blocked every day and no water in shower. Looks 10 hours 1 day to get fixed and room key cards had to be reprogrammed several times a day. Hotel management are not good at all if you can find them. Much better hotels out there as Cancun is a lovely spot and each are class.

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    ok experience

    do not go to this resort it's cater more to local, plus they cut you off of food and drinks at 1 pm regardless of what time you leave the hotel small buffet entertainment ok not great pay a bit more and go somewhere better plus its very windy and the waves were very high on that side of Cancun in December

    Dec 16, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Occidental Tucancun - Visit #23

    Overall the hotel is decent. Having been here several times we know what we'll be in for. On our last visit December 2024 started to notice that the food quality was not as good as it's been in previous visits. Also noticed that there may be a staffing issue, not as many servers, bartenders, etc. as in previous visits. We will definately be back to spend some quality time on the beach and to see the smiling faces at the hotel

    Dec 15, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    The goods and bads

    The place is good and clean and resort is in a nice spot staffs were ok but the snack bar horrible food was very bad plain and no taste same thing everyday horrible chef and no variety cheap simple food. Horrible taste

    Dec 15, 2024
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
  • Current Renovations: Description: Important Notes:
    *The brochure may state that the hotel is accessible for the disabled. The hotel does have ramps and elevators, inside only. The hotel does not have handicap accessiblity to the pools or the beach area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

{{title}}