Occidental Nuevo Vallarta - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10483 reviews

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  GREAT TIME!!

  Had a great time, would love to come back and stay in another room, and be able to experience all the things that you have to offer

  Apr 16, 2025
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  Rejuvenating

  The Spa was incredible. My staff Leydi and Lourdes were very well trained and did an excellent job. I had 3 appointments with 2 different treatments types and was very satisfied. The Spa is clean and well run . Friendly and kind staff. Very helpful in accommodating my handicap.

  Apr 15, 2025
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  Spa @ Occidental Nuevo Vallarta was an incredible experience. Fernanda & Lorena made the treatments especially memorable.

  Professional, polite, & attentive to detail. Staff were very knowledgeable in their treatments. I had 3 different types of appointments & each I was just as pleased with. Fernanda & Lorena made my vacation spa experience extremely pleasant.

  Apr 15, 2025
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  GREAT Resort!!

  Great resort. The staff is very friendly and helpful. The dining experiences are great. Beach is beautiful and easy to walk in, no rocks, no major waves.

  Apr 14, 2025
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  A truly remarkable holiday, in every detail, at Occidental Nuevo Vallarta (and surrounding areas)

  Last year, a family member recommended the Occidental Nuevo Vallarta and the Royal Level, and both were epic recommendations that we put into practice this March/April 2025. This circa 1990s resort (and its Royal Level add-on) — part of the Barcelo chain — offered incredible service and care from the staff there at the Occidental, including Eric and Gabriella on the concierge front (Erick worked specifically with Royal Level guests), and then throughout the buffet and ala carte restaurants — we'll have forgotten some of the worthy names, but they included David, Luis & Manuel in the Tokyo restaurant; Danna, Antonio, Manuel and Eligio in the Royal Level restaurant; and staff throughout the resort, including Carnario and others by the pool, the staff members who helped fix an electrical glitch in the room, housekeeping, bell captain/staff — all wonderful. It even extended to Leslie who helped with our Grayline transfers to and from the airport (we booked this trip through Costco Travel — its own great experience in terms of booking the basics — from flights to private transfers to the hotel, and links to medical insurance options). On the final day, we also had a chance to connect with the manager to thank him specifically for all aspects of this great experience (in a previous life of work, both my wife and I had customer service as part of our responsibilities — the whole Occidental experience and its staff, in particular, makes a great case study of how excellent customer "servants" further transform a wonderful experience...and helps resolve rare frustrations quickly and effectively when they emerge). After years of traveling internationally for work and fun, this was truly one of the most remarkable holidays my wife and I have shared — again, the people, the food, the beauty, the beach, the music, the area around the hotel, the blue skies, the handicrafts and more — and about three days into our 11 day trip (thanks to weather, we spent our first night in Calgary!), we made the decision, happily, that this is where we'll come regularly for our retirement travel in the years ahead. Incredible! Stephen & Dalry Payne Nanaimo, BC PS This was and is a great place for Canadian spotting — we ran into delightful and friendly fellow Canadian at every turn, including a few from Nanaimo area and Vancouver Island.

  Apr 14, 2025