What We Love
- You'll fall in love with the gorgeous Bandaras Bay.
- The Royal Level Pool offers a bar with premium drinks, a hot tub and a shallow section for children.
- Golfers will love the beautiful courses nearby.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is only 10 minutes from the airport.
- Upgrade to Royal Club for exclusives like a lounge, restaurant, and 24-hour room service.
Resort Details
- Le BuffetInternational Buffet Service (breakfast, lunch and dinner).
- Los OlivosA la carte Italian specialties.
- MariachiA la carte Mexican specialties.
- Royal Level restaurantExclusive service for Royal Level members (international specialties for breakfast, lunch and dinner).
- Various Bars and Lounges-Royal Level Bar
-Pool bar
-Lobby bar
-Snack bar-Pool bar royal level
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Bell staff/porter
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service - limited hours†
- Safe deposit box
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports
- Internet Access†
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Wedding Packages
New Beginnings Package:
- Wedding Coordinator services and assistance
- Marriage License
- Minister of Justice (Available Monday to Friday, subject to ministers schedule)
- Legal translation of all documents
- Wedding cake for up to 20 people
- A bottle of sparkling wine for Bride and Groom's toast following ceremony
- Dinner reservations for up to ten guest at one of our restaurants
- Bridal Bouquet and Groom's Boutonniere
- Wedding site decoration
- White linen decor for chairs and table
- CD player during ceremony
With a minimum of 15 rooms the Bride and Groom receive:
- Strawberries dipped in chocolate
- Romantic dinner for the newlyweds on the Beach
- 10 percent discount on couples massage at massage center
† Fees may apply
- Children's poolThere is one kid's splash pool onsite.
- Children's program, onsite
Kid's Club supervised activities for children from 4 to 12 years old.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Motorized Water Sports Available
- Non-Motorized Water Sports †Water sport activities such as kayaking, snorkeling, water aerobics, water polo, and water volleyball.
- Pool
There are 2 pools onsite: 1 family pool with children's play area and 1 Adults-Only swimming pool exclusive for Royal Club guests.
There are chaise lounges and towel service by the pool area.
- Tennis courtLighted tennis courts
- Golf †Golf course located within a mile of the property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10404 reviews
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Mar 12, 2025Fabulous Vacation
The best holiday, planning to return next year. We upgraded to "Royal" and was well worth it. We had such great service from all the staff and dining room on 7th floor was superb. Room was very comfortable and roomy with beautiful view. Royal pool was lovely and service from the bar was the greatest.
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Mar 11, 2025Five star rating for the staff
I do not always write reviews, but this time I thought I should because there are some issues that deserve attention. The place is nice as any other resort in the area, although the building needs some updates specially the rooms, the showers do not always work, and there is a funny smell in the rooms because there is no ventilation in the rooms, nor the bathrooms. I went with group of friends to enjoy the beach, and we were having fun buying the jewelry and clothing that the beach vendors were selling. They were lovely people who carry their products by hand, they walk all day in the heat trying to sell. I was disappointed to see how hard it was for them to get water. Even if they carry their own water, it is too heavy for them to carry a lot along with the products they sell. They pay the resorts a fee to be able to sell, I think the least the resort could do is to help them to get access to water. We were a group of Latin people who had paid the same amount of money for staying at the resort, however, the shows and the music they played were more tailored to satisfy people from the United States, Canada or Europe. We also noticed that when they played Latin music the volume went down. I consider this is unfair and discriminatory, if the tourists are looking for a Mexican experience, this is not it. I have to acknowledged and thank greatly to the workers at the restaurant, bar, housekeeping who were professional, kind and responsive. My experience at the spa was excellent, the therapists did a wonderful job with the massages and the facials. I think management should consider review their policies and practices towards a more equal treatment for guests. Staff and beach workers should be treated with respect and humanity. Because of them is that my experience at the resort was good. Thank you again to the restaurant, bar, housekeeping, Spa staff who deserve a five-star rating.
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Mar 11, 2025
Impeccable service
The experience was great. The food was good. The staff was nice and helpful. Shout out to Andres Herrera, Jesus Mancinas and Aurelio Rios for their excellent service by the pool. can't wait to get back there. The entertainment by Eva was awesome. Same for Gabrielle at the concierge desk. Dave
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Mar 11, 2025
Fun Times!
We were looking for a tropical vacation for our family. This location was suggested by AMA. The whole experience was fantastic! The excursions off resort were also excellent!
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Mar 11, 2025Worst Hotel
The worst experience my family and I have ever had. The manger tried to keep my passport and later tried to charge us for something we never got. It all felt like a scam and made us feel unsafe.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Spring Break groups, unaccompanied minors or students without an adult chaperone will not be allowed at this hotel. You must be 18 years old to check-in.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed