What We Love
- The clean, white-washed Mediterranean-style architecture.
- The onsite spa has relaxing treatments and a six-person hot tub with cool-water plunge pool nearby.
- The Kid's Club for munchkins ages 4-12 with a clubhouse, pool and outdoor playground.
Things to Know
- The resort is only 14 miles from the airport.
- No dress code is required. You can flip flop your way around this sunny spot all day and night.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12301 reviews
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Dec 23, 2024Overall loved it.
The experience was wonderful, the sunshine and the resort were great all around. The boat launch and the beach were the only area slightly lacking, but everything else was spot on, right from Jair welcoming us at arrival to every connecting dot thereafter.
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Dec 16, 2024
Birthday Celebration
I enjoyed the resort. Most staff were friendly, attentive, and courteous but not all. The resort is a beautiful location.
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Dec 16, 2024Great resort, great value !
My wife and I spent 14 days at resort and loved it. Great staff, super clean resort in every aspect. Amazing food with a world class buffet. Great enviroment for every age group. I would highly recomend this to anyone visiting Cancun !
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Dec 12, 2024
Great hotel
A really good hotel staff at beech bar are great . Stephany was amazing all week was so helpful she’s great . Hotel staff are amazing the food is really nice everyone is friendly . Beautiful hotel very clean . Drinks are very nice . Stephany was so helpful all week
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Dec 10, 2024
The friendliest and attentive staff
The staff we dealt with was fantastic. Our favourite buffett waiter Carlos Abarca, so kind and attentive. He offered the best service and should be promoted. A special shout out to Vanilly and Alfredo Gil as well. A big thank you to Luis Nieto for arranging birthday festivities for my mom's 90th birthday. Thank you Sheyla for decorating our room, it was a beautiful surprise. Many thanks to DJ Andrew for making my mom feel like a celebrity on stage. Thank you Esmeralda for giving us a great room. Fernanda from the snack bar, so kind and friendly, she should be promoted too. Sandra and Juanita from the bar, always greeting us by name and providing great service. Laura and Regina were awesome as well. Alex and Beverly from the photo studio for taking such great photos. I'm sure there are people I missed but everyone was absolutely wonderful.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed