What We Love
- The clean, white-washed Mediterranean-style architecture.
- The onsite spa has relaxing treatments and a six-person hot tub with cool-water plunge pool nearby.
- The Kid's Club for munchkins ages 4-12 with a clubhouse, pool and outdoor playground.
Things to Know
- The resort is only 14 miles from the airport.
- No dress code is required. You can flip flop your way around this sunny spot all day and night.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Bars-Two bars: Lobby bar and Beach bar, both of them with waiter service available.
-Snacks bar opened 24 hours.
Dress code: No shorts, shirt and sandals. - RestaurantsFour restaurants, one Buffet service and three a-la-carte for dinner.
-Albatros (buffet) Breakfast, lunch and thematic dinners every night.
-Claraboya for breakfast, lunch and dinner a la carte service. Seafood cuisine specialty. (reservation required)
-La Trattoria a la carte restaurants opens only for dinner. Italian cuisine specialty. (reservation required)-Mexico Lindo a la carte restaurants opens only for dinner. Mexican cuisine specialty. (reservation required)
Room service (extra charge per dish).
Dress code: No shorts, shirt and sandals.
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- 24-hour room service†
- Babysitting†
- Children programs†
- Children welcome
- Currency exchange†
- Exercise gym
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Parking
- Pool
- Spa†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †The best place for the little ones is our Barcy Club, with supervised and fun activities appropriate for their age.
- Direct access to a beach
- Fitness center on-site
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12382 reviews
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Feb 03, 2025Worst experience ever
Don’t let the picture fool you the beach is not a beach but a lagoon is a man-made beach, was not please with the food selection for breakfast is over crowded buffet options are very limited, staff does not care about the guest and the entertainment well that was non existing during my stay there’s the bar is over crowded with 1 or 2 people working the bar. There was so many issues and attitude for the solutions from the staff.
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Feb 01, 2025Cooking demo
Excellent experience! Chef Andres and Laura gave a wonderful demonstration on cooking paella. It was yummie!!! Overall this was a very good resort experience. Friendly staff, great service and tasty food! Today was a guacamole class with chef Andres and it tasted wonderful! We love these demontration!
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Jan 31, 2025
Special service
We experienced an extra effort from Claudia at the reception desk for printing and scanning time sensitive docs! We were highly impressed of the kindness and speediness of Claudia’s personal service for our special demands especially also for making it easy in English
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Jan 31, 2025Staff are awesome, drinks are basic.
I liked the fact that this place is smaller compared to many other resorts. Which meant fewer people, but no. The beach is ridiculously small for the place, so you are too close to other folks. The public toilets weren't well maintained. There's only one place for entertainment which is around the pool area, so it was always overcrowded. The food was average, and cocktails were so basic that we didn't want to drink cocktails at all and drank beer instead. Overall, we were happy that the family was together, and we got to enjoy the sun a bit.
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Jan 30, 2025
Very enjoyable stay and would recommend
Very enjoyable stay and would recommend to others looking for a good quality all inclusive hotel that has everything you need to enjoy your stay.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Quintana Roo an Environmental Sanitation Tax of a minimum $5 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed