What We Love
- Zen out in the cenote-inspired Dreams Spa by Pevonia®
- Find the perfect meal for every occasion at one of the nine unique onsite restaurants.
- Enjoy a wide range of activities perfectly suited for every vacationer.
Things to Know
- Only 10 minutes away from the airport.
- Upgrade to the Preferred Club an enjoy an upgraded suite in a premium location, access to a private lounge and other exclusive privileges.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night for Manatees
Sports Bar: Disco (Manatees)Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule)
Sugar Reef - Located at the pool area
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Barefoot GrillCasual grilled favorites served poolside
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Bluewater GrillSteakhouse. Outdoor seating available.
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Bordeaux
- Elegant French cuisine. For Adults only (minimum age of 16 years old)
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Coco Cafe/ Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Oceana
À la carte seafood dining experience
Daily à la carte breakfast.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
*According to local guidelines, please note that mask use is mandatory at all restaurants. - World Cafe
- A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4244 reviews
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Jan 21, 2025Marvellous Mexican resort
Even though it rained hard for a couple of the days, we had an amazing time. The staff were fabulous, the food was great, the beach was gorgeous, and Alejandro had us playing games in the lobby. All in all, wonderful. Thanks, Alejandro and the rest of the team!!
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Jan 21, 2025
Spectacular
Everything from beginning to the end was just perfect. Especially staff went out of their way including the hourly and nightly entertainment. Would book and stay again without hesitation. Looking forward to our next getaway. Miguel and Alma by the pool were terrific and kept the atmosphere buzzing.
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Jan 20, 2025Really good, not great
Overall, a nice stay with mostly highlights. However, after staying at the Finest Punta Cana last year, I have to say this Dreams Natura just isn’t quite as nice. Pros: - Had great meals and not a single bad one. Including one of the tastier buffets with real flavor in most dishes. - Buffet was open for 3 meals a day, every day. This made it convenient when needing to feed kids. - For all the complaints about the beach, we found it to be pretty nice. The sand is fine, they clean the seaweed every morning. The water is nothing to swim in, but there’s plenty of pools. - Housekeeping was on top of it, and never once left us without or came while we were in the room. - Excellent kids club. The Explorer’s Club was a lot more structured with hourly activities than I’ve seen elsewhere. The staff really interact with the kids and immediately get to know them. But with their pager system where they can buzz you, it sometimes felt like they were trying to get us to pick up our kids shortly after dropping them off. - Really entertaining nightly shows and good variety. - We booked a garden view which overlooks the next door Royalton, but we were upgraded to a partial ocean view – but overlooking the mangroves on the other side of the hotel, not facing in towards the pools. This was a huge advantage as noise was never an issue for us, but we heard from many that were near the lobby how loud and late the music was. - Alexa in the kids Explorers Club and bartender Braulio. Cons: - The biggest one is that it just doesn’t feel that upscale. It’s nice, but like maybe B+ nice. There’s been a lot of reviews of how worn the property is for being only 5ish years old, and at first I thought ‘who let’s a little chipped paint ruin a vacation?’ but after you’re there a few days, it sinks in. The primary sidewalk to get towards the kids Explorers Club was closed for maintenance the 5 days we were there. An elevator was down at all times. Worn furniture in the restaurants. Chipping/peeling paint, etc. - Booked it partially for the smaller layout but that proved to not provide any faster/easier access to get around. The whole place felt a bit like a maze so if you were trying to get to something, it takes longer than it should. Guess its good for getting your steps in on vacation. - Lack of bottles of liquor in the mini bar – only 4 cans of beer a day. - Pictures on the Hyatt website showed the waterslides with adult and young child riding together, but they strictly enforce the 110cm height minimum for the 3 main yellow slides. There are the kiddie ones but they empty directly on to the pool floor. - The bathroom design has a lot to be desired. You have the toilet and shower next to each other with a frosted pane of glass between and 2 sliding frosted panes of glass. Not much privacy when traveling as a family.
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Jan 20, 2025
Corezone
Jhosset from the Corezone was amazing, he was nice to everyone there and I loved everything about the hotel in general. I would recommend for everyone to go here at least once in a life time and the pool/zipline/water slides were fun, it’s great
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Jan 20, 2025Overall experience
Met Leo the first day. He is the sweetest. Showed us around and helped us with cabs and such. Cute as a button with AMAZING energy! The food wasn’t that great. Except for a few exceptions. The overall experience was pretty good although I would not recommend coming for more than 10 days if you are a foodie. The rooms are nice. The swim up suite was fantastic! Room service was pretty good and all the staff we encountered was pretty great .
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.