Nickelodeon Hotels And Resorts Punta Cana - All Inclusive

Customer Ratings & Reviews

• 

  Your Must visit if you have kids/teens

  This Hotel is greaaat! From the entrance-lobby-check in and restaurants with their welcome drinks, to the super clean and safe pools and the delicious cocktails in all bars. My 8Yo son loove the bar near the lobby with the game machines. The Staff is super friendly Julissa Santos Host our stay and make sure we had a blast, yes we did! Can't wait to come back again 5 super

  Mar 24, 2025
• 

  Amazing place

  Our stay at Nickelodeon Hotels & Resorts Punta Cana was absolutely fantastic! My two kids had the time of their lives, especially at the water park, which was an endless source of fun and excitement. The ice cream and coffee bar was a true delight—perfect for both kids and adults! The staff was incredibly attentive and welcoming, making sure we had everything we needed. I was also pleasantly surprised by the impeccable cleanliness of the bathrooms, which added to the overall comfort of our stay. This resort is a perfect getaway for families, and we will definitely be coming back. Highly recommended!

  Mar 23, 2025
• 

  Great for families

  I have been visiting Nick DR for a long time. My family loves it there. The staff is super friendly and make every effort to make your vacation memorable. Francisco from the main pool bar is an amazing host. Always remembering what I like to drink and catering to my kids he will make your experience great.

  Mar 23, 2025
• 

  It was OK.

  Travelled as a family of four, with a four and two year old. Room: we booked an ocean view swank (corner) suite. When we arrived, they took us to an ocean view flat. We knew right away that this wasn't the room we booked and went back to reception. I then had to argue with the manager for over an hour to change our room. He tried to convince me that i hadn't booked the room, then that the room category didn't exist. finally admitted that they didn't have any ocean view swanks available until the following day. i didn't appreciate having to go through this to simply get the room i paid for. they were very dishonest. first offer to compensate was a late check-out, no thanks. in the end, they gave us a comparable room (ocean view swank swim up), however: -the a/c did not work (didn't go below 25 degrees) -none of the sliding doors to get onto the patio worked properly - either did not lock or didn't open at all. Note that the fridge in the room doesn't seem cold enough to store milk for a baby/toddler. Housekeeping and mini-bar service: excellent. Room was well-kept and staff checked in on us in the mornings. Food: We didn't enjoy the buffet, other than the pizza. There wasn't much selection and it was much smaller than we are used to. We only discovered the restaurants our last two nights and regretted not booking that every night - a much better experience! refresh at 9am sharp every day and we got reservations. Room service was long (at least an hour) and limited selection. We ate very basic and cautiously, and no one got sick. Pools: cold in my opinion, but seemed clean / maintained. Beach: yellow/red flag all week - when it was red flag we couldn't touch the water, which was disappointing as we are beach people. Entertainment: for kids only. white party ended at 8:30PM. Service: other than the reception and one server at the buffet, very good/polite/friendly.

  Mar 23, 2025
• 

  I'm not angry, I'm just disappointed...OK, a little angry.

  If you've already booked this resort, don't worry too much about the negative reviews, none of the failings of the resort will come close to ruining your vacation, but they'll add up to the point where they do annoy and frustrate you, especially considering the price you've paid to stay here. Kids are always going to love it, and since that's basically why you're there, it will deliver...and they know that. If you don't have a swim up room, I don't know what to tell you, your experience will only be worse. The swim up rooms and the water park are what this place has to offer, after that, they really don't focus on much. We just returned from a week there, here's a quick run down of my issues. ROOM -No hot water for the entire stay (imagine not being able to bathe your kids after days in pools) -There was one day with NO WATER...imagine an entire resort, full, without a single toilet that flushes....yep, it was as gross as you can imagine. -swim up room Flat suite_ was probably the coolest room I've ever stayed in. FOOD (was always pretty good, no complaints about the actual food) -Buffet almost never had plates at dinner resulting in me walking next door to a restaurant and taking plates off of one of the tables there. One day we waited 20 minutes for someone to bring us cutlery. To add, you're almost always stacking your used plates at your table, they never seem to want to take them away. -Breakfast was even worse, only once in an entire week did I get a coffee refill, and rarely did I even get a cup before my kid was done his plate. -they NEVER had syrup...I still don't get this. They have a pancake/french toast station, and i watched every day as kids walked away disappointed. -They're system for reserving restaurants will frustrate you. You can only book day of, so every day it's a stress race at 9am to get a reservation They don't tell you that your concierge can book reservations for you as well, so those that do, get all the good reservations. Tip...use your concierge which they also don't tell you about when you check in, so ask about them! ENTERTAINMENT Didn't go to a single show at the theatre, but people seemed to genuinely enjoy them, it's all kid oriented and timed accordingly, but our party still couldn't make it after full days of swimming at the room or the waterpark. The daily calendar of events that shows on the TV seems to have no bearing on what actually happens. Several times we went to an area of the beach where something was scheduled and nothing was happening, when we asked, we got even more frustrated because no one knew anything. It's almost as if whoever makes the schedule doesn't show it to the team. BARS No complaints here, some good, some great, bar staff was great like most resorts. POOL/WATERPARK All great, this is what you came for and they know it. Most of the staff attention is focused in this area of the resort. Like I said above, you'll still enjoy yourself and your kids will have a blast, but we were still frustrated every day by minor things that shouldn't even be an issue for a resort that charges what they do. No hot water was brutal. I'll never stay at a Nickelodeon resort again, but really, my kid will have outgrown it by our next vacation anyway. We stayed at Grand Sirenis last year and it blows this place away...even the waterpark was better, so save some money and go there if you can.

  Mar 21, 2025