What We Love
- Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
- Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
- Everything Flows® concierge service makes sure your stay is beyond magical.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- This resort offers free, shared airport transfers - running every 30 minutes.
- When booking tours, you'll need to make a reservation 24-hours in advance.
Resort Details
- BioVegan/Vegetarian restaurant.
- Cantina Los Faroles
Oaxaquena's speciality food.
- ChibaliFamily restaurant with international buffet.
- Fuego
Italo-mexican speciality food.
Restrictions apply - exclusively for Casa Fuego guests. Adults-only.
- HA' (additional cost)Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner.
Ha' is not a part of the All-Inclusive plan. - La TrajineraSea and land flavors.
- Las CuevasBrazilian rodízio.
- Las PlayasSnack and grill.
- Mercado de la MercedTraditional Mexican buffet.
- Teatro del Rio
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
Reservations required. - Various Bars/Lounges- Lobby Bar
- Bar Pozas 1
- Bar Pozas 2
- Pool Bar
- Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests - Xin GaoAsian cuisine.
- XpiralThe Sunday Brunch now is located at Las Cuevas restaurant.
Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- 24-hour front desk
- 24-hour room service
- Airport shuttle service
- Babysitting†
- Beachfront
- Business services†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Exercise gym
- Parking
- Tour/sightseeing desk
- Valet parking
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Beach
- Fitness center on-siteDaily yoga lessons and functional training circuit.
- Kayaking
- PoolThis resort has 11 pools.
- Snorkeling †
- Spa †
- Teen programs
- Tennis court
- Water activities
- XoximilcoAccompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited
- Traditional Mexican dishes in a Mexican dinner on board.
- Not recommended for children under 12 due to late night schedule
- XavageAn electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.
- Lunch buffet and non-alcoholic beverages
- Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.
- Children under 5 are not allowed
- Xplor FuegoDare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.
- BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages
- Access to changing rooms and lockers
- XensesThe fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.
- Access to changing rooms and lockers
- Xel-ha
Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.
- Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic)
- Included: access to snorkeling gear, changing rooms, lockers & a towel
- Xcaret plus
Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!
- One Lunch buffet at select restaurants
- Xplor Park
Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition
- Lunch buffet, snacks and non-alcoholic beverages
- Access to changing rooms and lockers
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14052 reviews
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Mar 29, 2025Hotel Xcaret Mexico is a MUST
My husband & I got married at Xcaret park on 03/21 so we, and all our guests, stayed at Hotel Xcaret Mexico. I can’t understate how wonderful an experience it was! The hotel was so luxurious& included some of the best food I’ve had in my entire life! It was a dream that I’ll be replaying in my head for decades to come. He & I opted for the junior suite room which unbeknownst to us, came with round-the-clock butlers: Adriana, Alejandro, & Juan: all of whom were attentive, kind, & knowledgeable. I hope their managers read this because they deserve so much more praise than we can afford in this review. In short, I’d highly recommend this resort. It’s otherworldly in the best way! Thank you, Xcaret for making dreams happen!
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Mar 29, 2025Great for those who can't potato on vacations
If it's your first time here at this resort you'll get pampered with service. They make a great first impression for the goal of roping you in on a certificate (discount) on your next visit as you checkout. It's definitely worth it as you get to stay on the Arte side. Cons are you have to attend their 90min meeting where they try to sell you their membership. My family noticed that their service was not on par with our first visit, absolutely no service at all. Park access is fun, especially with kids, but as adults I think 3-4 parks were sufficient. Great for those who can't lounge on vacations.
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Mar 29, 2025ITS NOT THE SAME!!
Sincerely from the bottom of my heart IM DISAPPOINTED!!! I’m a PLATINUM MEMBER. Means you are a VIP, it’s NOT cheap to buy this membership. I purchased this membership to HAVE the experience of a real family dream vacation. This place is magical!!! That’s 100% sure! Now, I have been member for 3 years. I had the average membership the first time, the try every time that you go to sell you another membership (upgrade). They offer you complementary massage if you go to the CHAPEL. Just an hour!! It’s never a hour!! Never!! Yes the chapel… that’s where they sell you the membership and upgrades! First they are very nice but when you sit down you are done! They got you with FALSE promises!!!! I got an upgrade, a good one! PLATINUM MEMBERSHIP!! The famous BLACK bracelet… it’s like the black American Express of the bracelet. I got it! Full of “good benefits “ .. Lies!!! I just got back from Xcaret Mexico… all started when my wife called and requested a room that wants to face the river with full privacy .. well let me tell you what happened.. we got there around 12:30pm and we got a member of the costumer service of the “VIP’ members. He’s name was Tony. Tony first started explaining that we don’t have the room ready, we have to wait till 3pm. He told us to go eat and come back, then he mentioned to have a meeting at the chapel… and I asked for what? I have a top tear membership and I thought that I have a top tear membership. He replied that there’s a NEW top tear.. i told him not thanks.. he insisted that is only One hour and I replied.. its never an hour.. we decided to go eat and burn some time while the room is ready.. i returned at 3pm and he wasn’t there and i told one of the people there to tell me the room update and she said that she was going to check on it…. 30 mins later and not solution of my room there was a WhatsApp chat with Tony and asking its 3:30pm and there’s not room?? He replied that he will let me know… check in its at 3pm and supposedly one of the PLATINUM MEMBERS benefits its a early check in… well in my case wasn’t.. the room was ready at 4pm. I was frustrated of my experience with a simple check in. There’s also one thing.. where you go to the chapel and sit down with the sales person they tell you so many good things coming up!! More parks more of a lot of thing!! And you think about it and I’m my case I thought… the company is growing and I’m investing in them and for the fun of my family. They have good parks, for my son is favorite park is XAVAGE and we wanted to go to that park, i asked Tony to arrange a visit to that park and he says that is under upgrading…. Later I find out that is CLOSED. So the lies keep coming from this group. So now we have less parks. Next day we went to Xplor Park, we spend the whole day there… we came back to the room around 6pm and the room and our surprise was that nobody came to our room to fix our beds, bring clean towels and water. I was in shocked and i took a picture to the room and i sent it to the chat that Tony created. Later they sent a housekeeper to our room, but things like that in a “5 DIAMONDS HOTEL” shouldn’t happen. I forgot to share that the room that my wife requested a month prior our trip. My wife called and made the reservation over the phone and she requested a room looking at the river with privacy and we got a room in front of the pool where people can see directly to the room…. I was asking to myself… whats the “benefits” to have a membership an expensive one.?? Later that night we went to eat a restaurant call Las Cuevas.. before the new changes, you can go to enjoy the restaurant without reservation, it’s a really nice restaurant…. My wife made a reservation to eat at 7:15. We got there at that time and they made us to wait outside, we waited 30mins to be sitting..before they had a mini bar where while you wait for a table the bartender will offer you a drink while your wait.. NOW there’s not a minibar anymore… the place had tables available when we got there…. Once again.. I asked myself, why did i get this membership if you don’t have any privileges.. They don’t treat you as a “VIP” and I don’t want to sound that I’m more important than others, but when you buy a very expensive membership and they don’t apply what the offer you then you asked yourself why did i get this membership?? When you are a member of the Xcarte group you also has to pay for you room with a discount, that all, the rest felt like I wasn’t a member. Honestly the place is magical. Food is amazing!! The changes a lot of things that didn’t like because i had been there like 6 times and now things are different, before was better… the quality of taking care of the people has lowered… they have one mission and is to sell you a membership with full of false promises!! It’s too bad because i still see people there that recognized me and my son… there’s a NICE people working there, people that want you to experience that you are in vacation!! My finals words are…. It’s not worth it to pay for a membership and still pay for you staying, yes with discount went every time you go there is different and not in a good way.
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Mar 28, 2025
Xcaret Mexico Spring Break
This was our first visit to Xcaret Mexico. We visited for six days with our two boys 11 and 13. We had an amazing time and plan to return. It is a place you have to experience because it’s difficult to fully describe. The grounds of the hotel are absolutely beautiful and full of surprises and mystery. Make time to explore the resort and all it has to offer. We are a family that likes entertainment and activity, so having the parks to visit throughout the week balanced relaxation and adventure. We also enjoyed the food and drinks throughout the resort and the parks.
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Mar 28, 2025
GOOD TIMES
I like this hotel so much Too beautiful foods It tastes very tasty i have to arrive at this hotel I feel very perfect It's very nice and peaceful Whether it be with a family without a family I would like to give Review to be the only loved one or a loved one Thank you
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.