What We Love

  • Unlimited access to all the parks, where you can hike, swim, snorkel & explore all you want. Transportation included.
  • Each Casa caters to a specific moment in your life - whether you have little kids or are empty nesters.
  • Everything Flows® concierge service makes sure your stay is beyond magical.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • This resort offers free, shared airport transfers - running every 30 minutes.
  • When booking tours, you'll need to make a reservation 24-hours in advance.

Resort Details

Dining
International buffets and A la carte cuisines at this resort make this destination popular.
OnSite Dining
  • Bio
    Vegan/Vegetarian restaurant.
  • Cantina Los Faroles

    Oaxaquena's speciality food.

  • Chibali
    Family restaurant with international buffet.
  • Fuego

    Italo-mexican speciality food.

    Restrictions apply - exclusively for Casa Fuego guests. Adults-only.

  • HA' (additional cost)
    Ha’ is more than a restaurant, it’s a culinary experience that involves all the senses, from the welcome, to the design elements, to sounds, to the presentation of drinks and food and impressive Mexican wine collection - every element surpasses the expectations of the diner. 

    Ha' is not a part of the All-Inclusive plan.
  • La Trajinera
    Sea and land flavors.
  • Las Cuevas
    Brazilian rodízio.
  • Las Playas
    Snack and grill.
  • Mercado de la Merced
    Traditional Mexican buffet.
  • Teatro del Rio

    A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.

    Reservations required.

  • Various Bars/Lounges
    - Lobby Bar
    - Bar Pozas 1
    - Bar Pozas 2
    - Pool Bar
    - Bar Fuego and Roof Top Bar Fuego - exclusively for Casa Fuego guests
  • Xin Gao
    Asian cuisine.
  • Xpiral
    The Sunday Brunch now is located at Las Cuevas restaurant.

    Restrictions apply: Available exclusively for Casa Fuego & Tierra guest. There is an extra charge ($) for other guests.
Wi-Fi, 24-hour front desk services and valet parking are just a few of the great amenities found here.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • 24-hour front desk
  • 24-hour room service
  • Airport shuttle service
  • Babysitting†
  • Beachfront
  • Business services†
  • Children programs†
  • Complimentary wireless internet
  • Concierge desk
  • Conference facilities†
  • Exercise gym
  • Parking
  • Tour/sightseeing desk
  • Valet parking
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Water sports, the fitness center, teen programs and more help create memorable opportunities.
On-Site Recreation
  • Beach
  • Fitness center on-site
    Daily yoga lessons and functional training circuit.
  • Kayaking
  • Pool
    This resort has 11 pools.
  • Snorkeling †
  • Spa †
  • Teen programs
  • Tennis court
  • Water activities
Off-Site Attraction
  • Xoximilco
    Accompanied by mariachi, regional music, trios, northern music and Mexico’s most traditional cuisine, Xoximilco is the best Mexican fiesta in Cancun. A perfect environment for families and friends, everyone’s invited

    - Traditional Mexican dishes in a Mexican dinner on board.

    - Not recommended for children under 12 due to late night schedule


  • Xavage
    An electrifying park where you can see how adventurous you want to be and feel the adrenaline pumping. Have an astounding day in the newest park in Cancun. Six different activities are waiting for you, either on water, through the air or by an off-road circuit with several obstacles to overcome the challenge.

    - Lunch buffet and non-alcoholic beverages

    - Zip-line Xavage, Rafting, Monster Truck, Jet Boat, Kayak, Ropes Course with four different levels, Tough Cubs: a special place for kids from ages 5 to 11. Safety equipment for all the activities. Restrooms, dressing rooms, showers and lockers.

    - Children under 5 are not allowed

  • Xplor Fuego
    Dare to live the adventure at night in Xplor Fuego, the park with activities in Playa del Carmen that will ignite your adrenaline. Get on an amphibious vehicle and ride through the Mayan jungle, fly through the starry sky on Cancun zip-lines, explore the underground world of the Riviera Maya through stalactites rivers while swimming or rafting and splash in the waters of a cenote on a hammock.

    - BBQ ribs buffet (with vegetarian options) and unlimited nonalcoholic beverages

    - Access to changing rooms and lockers



  • Xenses
    The fantastic world of Xenses awaits. In this fun half-day park at Riviera Maya, your senses will be tested on a place full of magic where nothing is what it seems. From perceiving different ecosystems in complete darkness or defying gravity in an original Town, to the over 50 fantastic scenarios for amazing pictures. Fly like a bird or let yourself go on the Sludgerie and Riverlaxing, a park like no other.

    - Access to changing rooms and lockers 

  • Xel-ha

    Admire the natural scenery of Riviera Maya from atop the Scenic Lighthouse at over 130 ft with 360° views. Snorkel in complete freedom along the inlet and have fun on more than 20 aquatic and terrestrial attractions. Finish your experience by delighting your palate on the unlimited buffet and open bar.


    - Breakfast, lunch buffet and snacks & beverages (alcoholic and non-alcoholic) 

    - Included: access to snorkeling gear, changing rooms, lockers & a towel 


  • Xcaret plus

    Have fun in over 50 natural and cultural attractions for the whole family with your admission to Xcaret park. Spend a full day amongst underground rivers, jungle and the Caribbean Sea while you enjoy the most vivid representations of Mexico, its folklore, gastronomy, culture, history and nature in a single place!

    - One Lunch buffet at select restaurants


  • Xplor Park

    Live a day full of exciting adventures in the most visited zip-line park in the world, including the highest zip-lines in Riviera Maya. Go into the heart of the jungle while driving through trails and caverns, or swimming and paddling along stalactite rivers with impressive millenary rock formations. Besides, discover its new activity: Underground Expedition

    - Lunch buffet, snacks and non-alcoholic beverages

    - Access to changing rooms and lockers



† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 14122 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Tanveer akram bhat

    Hotel Xcaret mexico is one the leading hotel in world. I stay there at least 6 nights.it is comfortable and team workers are helful.in April 2025, I will again go there♥️♥️♥️. breakfast, Lunch, dinner,also available there.....♥️♥️♥️♥️♥️♥️♥️♥️♥️

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family vacation

    Amazing experience definitely going back couldn’t be more happier from beginning to end it was perfection !!! From kids club to activities for the kids food selection is out of this world drinks top notch loved it definitely make sure to book the tearow show n dinner

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Vacation

    Absolutely amazing vacation. Thanks to Araceli and Valeria at check in, Concierge Service with Adrianna, Alejandro, and Juan de Dios. Everything was astonishing. The service was unmatched. Can't wait to go aagain. The staff were top notch. Cleaning, room service, and bell hops were great as well. The food was great. Pools and bars were top shelf.

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disappointing, Disrespectful, and Rigged for Extra Charges

    I stayed in a Junior Suite expecting a premium experience, but what I got felt like a carefully disguised series of traps to waste time and extract more money. First, the in-room tub was broken. Despite staff having time to restock shampoo and amenities, they never fixed it. Shows where their priorities lie. On the day of checkout, no one notified me that my airport transport had arrived. When I asked, the shift lead Antonio Garcia dismissively claimed “courtesy calls don’t exist”—leaving me to pay $100 for a taxi. Then, security wouldn’t let me leave without a “checkout slip”—a fake requirement they made up just to stall and intimidate. I had already signed my receipt in front of Jose Reyes at the front desk, yet he oddly asked for another signature with no explanation. For a brand that markets itself as a luxury all-inclusive, the Xcaret experience was filled with hidden costs, unnecessary stress, and zero accountability. I expected hospitality; what I got was manipulation masked as service. Never again.

    Apr 20, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Mixed feelings…

    Pros: stunning architecture, pools and beaches are nice and clean, access to the park is easy; parks are beautiful and fun! Food is pretty good Cons: So…when you get to the hotel, they might offer you a 200$ coupon if you “just listen to a presentation while eating your breakfast”. Didn’t sound like something harmful so we agreed. Long story short, the sales lady sits with you in breakfast and tells you about their “loyalty program”. We thought that was it but no, she insisted on giving us a tour of the hotel, from there she took us to a room with a slideshow about the owner and his whole Biography, from there we were taken to a huge meeting room where tens of families were sitting with sales ppl who were trying to sell them a membership - Aprox 500k for 30 years! After three hours we managed to get away and it wasn’t easy! Really a shame that such a beautiful property does this aggressive marketing to its visitors who payed a-lot of money and are trying to relax! . After this incident, I completely lost trust in the hotel ….i also started noticing around the hotel the “captivated” helpless families that were sitting at breakfast with the sales ppl…its a shame they do this

    Apr 19, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

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