What We Love

  • Napping along the beach in one of the resort's hammocks. Beach bliss.
  • Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
  • Top level service where you'll want for nothing. Prepare to be pampered.
  • De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
  • Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
  • Bonus: no passports or visas required to travel to Puerto Rico!

Things to Know

  • The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
  • Pack some beach shoes because the shores can be rocky.
  • Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
  • Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
  • Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Cafe Soleil
    Features International dishes with a Caribbean influence. Serving breakfast, lunch and dinner. 
  • Nami Asian Bistro
    Offers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
  • Pasion by Chef Myrta
    Taste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
  • Tempo
    Contemporary Italian-Mediterranean cuisine.
  • Various Lounges/Bars
    - Avenue Bar
    - Martini Bar
    - CoCo Lounge
    - Wet Pool Bar & Grill
    - Royal Service Exclusive Pool Bar
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • Children programs†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact hotel directly for packages & pricing.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Children's program, onsite †
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby) †
    A 36-hole course is available.
  • Hot tub
    There is an outdoor hot tub.
  • Non-Motorized Water Sports †
    Snorkeling
    Paddle boats
    Kayaks
    Aqua-trykes
    Windsurfing
    Canoes
  • Pool
    There are 3 pools on-site. This property has swim-up bars.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court †
    There are 3 tennis courts on-site.
On-Site Attraction
  • On-site Entertainment
    Live daily entertainment
    Karaoke
    Theatre
    Theme parties (additional fees apply)
Off-Site Attraction
  • Old San Juan
    Approximately 40 minutes from hotel. 

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2649 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great food and staff

    We had an amazing dining experience at Nori thanks to Thais Pietri, who took excellent care of us. The portions were generous, and the atmosphere was top-notch. We had such a nice time that we went back the next night, where Tony also provided excellent service. Both nights were memorable, but Thais truly made our first visit stand out with her exceptional hospitality. Highly recommend Nori for its outstanding food, ambiance, and incredible staff!

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful Resort

    Absolutely beautiful resort! Staff service is top teir! Will definitely come back! The staff was very accommodating. The 24 hour shuttle service is very helpful and validate how this resort really care for their guests needs. The daily courtesy calls to ensure we were enjoying out stay was amazing. Our room was always clean!

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not worth the price of the Room

    It’s really a 2.75. I would not rate it poor, but not average either. Pros: - beautiful beach - lots of options for seating - staff is friendly and English speaking - staff tries to accommodate guests - refrigerator in room - microwave available - mosquito repellent wipes provided Cons: - room amenities are like a Holiday Inn (poor quality) - paper cups; BAD coffee - cost of food/drinks (30% tax/gratuity added) - quality of food is very poor - food options (mostly overpriced American food- few Puerto Rican options) - very isolated; requires a car to explore - conferences held at the resort overpower the place The grounds are beautiful, but get old after a couple of days. Wish I planned to rent a car because it’s very expensive to Uber around. I would definitely not stay here again due to the high price of rooms, for what you get. We stayed in San Juan for a few days before at a much less expensive hotel right in the beach and would definitely go back there.

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Awesome place to stay but plan ahead for food alternatives

    Beautiful relaxing resort with comfortable rooms and a great pool and beach. Perfect for relaxing. It’s a distance from San Juan and the airport so you need to rely on the on-site food however food and restaurants are inaccessible and overpriced so you’ll need a plan for meals. Example, one option for breakfast is full buffet approx $40 pp. Lunch is the coffee shop, pool or room service, maybe tappas in the lobby bar, dinner at the sports bar is burgers and has a limited menu. Very small higher end restaurants for dinner but tough to get in. One restaurant called Nectar has a nasty sign on the door to greet diners. The entire food game is not up to Hyatt standards.

    Jan 17, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Oceanside Resort

    Very clean and beautiful resort. Beach and pools are great! Service and care are perfect. Only be prepared for a bit too expensive food and cocktails. Beer and Wine are just right. Would improve on concierge service on tour bookings. Overall excellent stay, would recommend.

    Jan 17, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    General Information - Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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