What We Love
- Napping along the beach in one of the resort's hammocks. Beach bliss.
- Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
- Top level service where you'll want for nothing. Prepare to be pampered.
- De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
- Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
- Bonus: no passports or visas required to travel to Puerto Rico!
Things to Know
- The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
- Pack some beach shoes because the shores can be rocky.
- Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
- Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
- Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.
Resort Details
- Cafe SoleilFeatures International dishes with a Caribbean influence. Serving breakfast, lunch and dinner.
- Nami Asian BistroOffers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
- Pasion by Chef MyrtaTaste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
- TempoContemporary Italian-Mediterranean cuisine.
- Various Lounges/Bars- Avenue Bar
- Martini Bar
- CoCo Lounge
- Wet Pool Bar & Grill
- Royal Service Exclusive Pool Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact hotel directly for packages & pricing.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite †
- Direct access to a beach
- Fitness center on-site
- Golf location (onsite/nearby) †A 36-hole course is available.
- Hot tubThere is an outdoor hot tub.
- Non-Motorized Water Sports †Snorkeling
Paddle boats
Kayaks
Aqua-trykes
Windsurfing
Canoes - PoolThere are 3 pools on-site. This property has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 3 tennis courts on-site.
- On-site EntertainmentLive daily entertainment
Karaoke
Theatre
Theme parties (additional fees apply)
- Old San JuanApproximately 40 minutes from hotel.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2757 reviews-
Mar 24, 2025Server Yanibeth at Water’s Edge was the 5 star highlight — otherwise, just OK
Spent two nights at Hyatt Regency. Giving this hotel a 3 because the property itself is beautiful and the room was gorgeous, but there’s room for improvement—landscaping, vibe (why is there music blasting like a club in the lobby at night with a dj at an otherwise chill resort and no dance floor?). If you’re looking for it to be a relaxing vacation as a couple, it’s not quite that because of the contrast of kids and partying groups. Also the beach is not really that swimmable, better sand at other beaches off the property. However, our experience at Water’s Edge with Yanibeth was superb!! Five stars!! She was incredibly sweet, helpful and gave us some amazing recommendations for the second half of our trip (in Old San Juan) that truly made all the difference. She went above and beyond. Out of our trip at the Hyatt, she was the highlight!
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Mar 24, 2025Kids Club
Nanette From the KIDS Club was beyond AMAZING!!! She made my kids feel special in all posible ways! I highly recommend stopping by if you have any kids they do all sort of activities from arts and crafts to legos, painting and they have “surprises” the kids loved it!
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Mar 23, 2025Great Spring Break 2025 stay!
Very nice resort and the staff is extremely courteous. Very relaxing areas throughout the property (hammocks, gazebos and beach chairs). Finally, the Spa is rather small but great massages. Highly recommend Hyatt Regency Grand Reserve Puerto Rico to relax and recharge.
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Mar 23, 2025
Great Vacation
It was Beautiful and Relaxing atmosphere, not crowded, food was great, kids loved it. There was plenty to do for me and the kids (8 &13). Keep in mind there are no lifeguards on duty at the pools so you need to be aware and alert and watching your kids.
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Mar 21, 2025Don’t waste your money!
Rooms were nice, and service of rooms were good. But that’s pretty much it. Beach terrible. Full of broken shells. No sand to really mention. Food pool side is out of taco truck and over priced for the quality. Pretty much just barely warm when delivered to us which typically took an hour and the resort was dead. I would guess 50% occupancy, which getting a pool chair was super easy. But if you’re looking for activities by the pool or a fun atmosphere don’t come here. It is quiet and really boring for a resort. The Nori hibachi restaurant was the only good food for the money. Don’t waste your time going to the steak house. Charge for high end steak but that’s not what you get. Prime keeps their restaurant indoor temperature like a meat locker - I would guess at around 65 degrees. I am never cold and I was cold at this place and our ladies were freezing. Waiter never asked us to cut into steaks and see if prepared to liking. Wife’s sea bass to try catch of day was cold. Only good side was their mashed garlic potato’s. Service at table took our forks and never replaced. We had to grab from another table which good news was there were only 6 other tables with people so lots of open tables. 4 meals and one round of mojitos and tab was $400. We certainly do not recommend this resort.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed