What We Love
- Say “I Do” with your toes in the sand at this ultra-dreamy paradise
- Indulge in delicious flavors and 24/7 dining services
- A pro-level, PGA golf course is just 15 minutes away
Things to Know
- The resort is just 20 miles away from the airport
- Maximize your vacay hours by checking pick-up times on scheduled airport transfers
- Downtown Cancun is just 20 minutes away and a couple minutes away from the ferry terminal to Isla Mujeres
Resort Details
- BistroSelection of gourmet specialities. Open for dinner, only for adults (18+).
- Don JaumeSteakhouse Argentinean Style, offering the best cuts of beef imported from the US and Argentina.
- El Mariachi LocoMexican cuisine and tequileria with an outdoor terrace. Open for dinner.
- FlavorsThe Main Buffet restaurant offering International food with several show cooking areas. Open for breakfast, lunch and dinner. Air conditioned and outdoor terrace.
- Il BotaccioItalian restaurant. Open for breakfast and lunch for Elegance Club guest.
- KabukiJapanese restaurant offering two different options for dinner: 7 Teppanyakis (reservation required) 5 sittings per night and maximum of 8 guests per Teppanyaki. Sushi bar with open sitting. (No reservation required for the Sushi Bar).
- Mar HouseBeach front restaurant with beautiful views of the sea, open for Continental Breakfast, Lunch buffet and Snacks. Restaurant transforms into a surf & turf casual restaurant for dinner. Air conditioned.
- McJesticCasual restaurant offering fast-food specialties. Open for dinner.
- Various Lounges & BarsInternational & Premium selection
-Piano Bar-Lobby Bar
-Legends (Sportsbar)
-Theatre Bar
-Soothe (Swim up Bar)
-Lively (Swim up Bar)
-Haven (Beach Bar)
-Sky Lounge
Exclusive for Elegence Club
-Pure (Swim up Bar)
-Glee (Swim up Bar)
-Cheer(Swim up Bar)
-Infinity (Swim up Bar)-Moon Bar (Beach Area)-Soothe (Swim up Bar)
- ATM/Cash machine†
- Bell staff/porter†
- Boutiques/stores†
- Elevators†
- Exercise gym†
- Golf,Offsite†
- Laundry/Valet service†
- Live entertainment†
- Pool†
- Spa†
- ATM/Cash machine†
- Bell staff/porter†
- Boutiques/stores†
- Elevators†
- Exercise gym†
- Golf, Offsite†
- Laundry/Valet service†
- Live entertainment†
- Pool†
- Spa†
- Water sports†
- Welcome drink†
- Wireless internet connection in public areas†
- Convention Centre†
- Meeting Facilities†
- Sky Gazebo- ocean front, Beach Gazebo and garden Gazebo; Sky Terrace - ideal for boutique celebrations offering an Ocean Front View, Sky Lounge, Wedding ballroom and terrace, customized wedding packages available ($)
† Fees may apply
- Children's pool †1 Swimming pool for children. This is located near the Lively Bar, doesn't have water slides or games.
- Children's program †Kids Club located in the Lobby building.
- Gym †Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning.
- Pool †Total number of Pools through the resort (12), plus (8) integrated Jacuzzis. (8) Pools are climatized in winter. 1 zero-entry pool.
- Sauna †
- Teen programs †Teens Club located in the Lobby building.
- Theatre †Theatre for shows and entertainment. Day and night entertainment available.
- Water activities †Water sports center located at the beach ($). The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards.
- Golf †Golf nearby at the Tom Weiskopf Design golf course in Puerto Cancun. ($)
- Cancun City
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6103 reviews
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Dec 19, 20241 week family trip for wedding
The resort is amazing the room is great the staff is super friendly, our family went to attend a wedding at the resort, we stayed for 1 week and it was so much fun, they have a daily entertainment schedule throughout the week, our kids loved the kids club, and the beach and pools were great, room service was ok not the best, but all the other restaurants were great, the breakfast (Flavors restaurant) serves great breakfast buffets everyday, the French restaurant for us was the highlight, so fancy and great flavourful plates, the Japanese was great too wish a live hibachi but you need to book those 2 in advance via the Guest services, the beach (Mar House) has a great lunch and dinner buffet, there are also a mexican and steak house that are great too, we mainly focused on seafood selections which were available at all the restaurants, and had no issues, but one of our group attending the wedding had food poisoning and needed medical attention after eating at the mexican restaurant, they had some beef and pork there. make sure you bring a lot of singles for tips, family of 4 for 1 week we tipped 150$ and we tipped everyone, 5$ after a meal, 2-3$ for drinks, 3-4 dollars for kids club, house keepig, bellboy, reception, lives cooking stations. make sure you bring plenty of sunscreen, they have everything at the hotel shop but its super expensive! and the sun will burn your skin even in december! its was 70-80 degrees when we visited
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Dec 19, 2024
The staff give 5+ star service!
Great food, top tier service, and we loved listening to the grand piano player at the French restaurant! We never had to wait to get into a restaurant for dinner. We made reservations for the Hibachi and French but all others we could just walk up whenever we got hungry. Rodrigo at the Sky Lounge took great care of us and went above and beyond for us. He makes us want to return - and we rarely go to the same resort twice. Miguel at the Piano Bar is so friendly and makes the BEST drinks! Karla was also so lovely! Ariel, who is part of the entertainment team is so energetic and engaging. Missed his energy on his day off. He brings so much fun to the resort. Our butlers Rene and Michelle checked in with us daily to ensure we had everything we needed. There are weddings almost daily. Which isn't really a problem other than we enjoyed the pool area where the weddings take place so we had to find somewhere else to go if we wanted more pool time after 3pm as that's when they start to set up.
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Dec 17, 2024
Amazing place & Staff
This place is great!!! I came in June with friends and had to come back again in December. Oliver with the entertainment department made the nightly events so much fun. He is energetic and very knowledgeable. The service is top tier for everything you do. I even got a free hydro therapy session! Cant want to come back
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Dec 17, 2024
LOVE IT HERE!!!!
Oliver with the entertain department is the best guy!! He makes every event enjoyable. The day time events at the pool are a blast. The food is amazing. & the service???? The best ever!! I came twice in 6 months & can’t wait to come back again!!!
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Dec 17, 2024
Good for a Family vacation
Amazing place for the Family, especially the Kids Club I would give the girls 10000/10 both Diana and Alondra are amazing with the kids, if I want to go back again to the hotel it would be mostly because of the girls and how happy my daughter was with them. Overall the whole experience is amazing, the beach is nice , they have tons of activities and shows. The restaurants are good, specially the breakfast was my favorite. I would come back soon.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.