Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Child programs
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Child programs
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand
- Hairdresser/barber
- Multilingual staff
- Onsite laundry
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6324 reviews
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Apr 22, 2025DO NOT GO HERE! NASTY, DISGUSTING, DIRTY!
WORST WEEK OF MY LIFE! The entire facility is nasty and disgusting. To start, you can't flush toilet paper. You're supposed to put used toilet paper in OPEN containers by toilets. Dirty diapers around pool. Weeds growing everywhere. Bird poop on buffets. Trash everywhere. Black mold in bathroom. Stained sheets. Torn towels and blankets. So nasty, we all got sick - pooped for days. Aside from the dirtiness of the place, the alcohol is BELOW BOTTOM SHELF. The food was very locally ethnic. The staff was rude and hard to communicate with. It was so bad we got a FULL refund for our stay.
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Apr 15, 2025
Worst resort
This was the WORST vacation ever! In the beginning it was fine, but the WiFi never worked, the buffet place (the pearl) I found bugs in the food which gave me and my whole family food poisoning and when we found the bug we told one of the waiters and they just laughed it off and did NOT care, after we went to the doctor here and he didn’t care much about your health he cared more about the money. Everyone here will treat u like a tourist and up the prices in EVERYTHING. We tried calling the office from our room and the telephone does not work, the coffee machine was broken, the bathrooms are always so dirty and literal POOP is smeared on the toilet. The overall experience was awful and I was only here for 3 days. People are so disrespectful here too.
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Apr 10, 2025Trip to Celebrate my Wife’s 50th Birthday was amazing!
This resort was amazing from the moment we stepped foot on property. There were just a couple of small issues but overall was amazing. Check in process was so smooth and quick. Our resort room was clean and had a lush view of a pool and could see the ocean through the trees. The food was a 10/10. We ate at the breakfast buffet at Casablanca every morning and it never disappoints. We had 2 ala carte dining experiences. We went to a Brazilian steakhouse which was good but our Italian food at Bellini’s was out of this world. My wife got the risotto with shrimp and I got one of the best pieces of lasagna ever. It was also nice to eat lunch by the beach on the cabanas. Super convenient! We never had an issue with getting a drink however it is much more crowded during the weekends so be prepared for that. The staff said that a lot of locals come in for the weekend. During the week, it was so nice and comfortable with the crowd level. The staff every where was so gracious and accommodating. Especially Pamela and Fernando in the cabana area. The cabana area had to be our favorite. Clean cabanas with great views of the ocean and small pools you could cool off in. We met so many great people while hanging out in our cabana. Servers come around and get your food and drink orders. The beach was really nice and had some good waves but I was hoping for some clearer water to snorkel. This resort is so big and you feel safe while here. 10/10 for a relaxing trip for adults! I think teens might get bored though. A lot to do for little kids. There are excursion opportunities that you can choose from. We talked to a couple that said their snorkel trip was amazing! Now to the opportunity areas. You will try to be sold on their timeshare even if you came with another timeshare company so be prepared for this. Our guy (Juan) was nice we told him no from the get go and he let us leave after an hour. Until he showed back at our cabana on the beach saying I had to go speak with the manager which was inconvenient. But I said no and we didn’t have to deal with this again. We heard very similar stories from everyone else we talked to so he prepared for this. Our power went out once and so did our water. Our shower water was cold most of the time but we looked past that. Overall this is an amazing resort and is a great deal for the price. I would definitely like to visit this resort again.
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Apr 07, 2025
Spa Services are Amazing
This review is for the Spa only. During a Mom and Me trip we were approached at the cabanas for spa services. Mom and I booked massages for later that afternoon. We arrived and had extra time to grab a smoothie at the bar and lounge at the pool. There were only 2 others out there. It was tranquil. We then met our masseuses Kany Rodriguez and Genecis Encarnacion. They explained everything and went over our health forms and listened to our wishes. Mom, who is in her 80's, and I massaged together in a couple's room. We should have done longer than the 30 minutes. Our massages were so good. I felt like butter after mine. My mom said her masseuse had hands of God. She is arthritis ridden and it just what she needed to feel relaxed and have the knots worked out in her shoulders. I felt listened to regarding to pressure and the areas I need some work on. After our massage I took a dip in the hot tub inside the locker room. I could have stayed longer but we had dinner reservations. I highly recommend booking services during your stay. I had read reviews that the spa was good it just wasn't at the top of my list. I'm so glad they came around to the cabanas. Otherwise I would have missed this opportunity that really elevated our stay.
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Apr 05, 2025Great experience and helpful employees!
This is the third time my family has come to the resort and it’s always a fun time. They have a lot of entertainment and many different pools. The resort is big which is great because you have a lot of options for what you would like to do. They have a shuttle constantly running throughout the day to get you to different areas of the resort. They also have several restaurants that you can make reservations for and you have to book in the morning with guest services. Ashley Reyes from guest services has helped my family everyday with dinner reservations. She has been very kind and accommodating. We appreciate all her help in making our experience better at this resort. Rooms are beautiful and I love that it has a balcony. I only wish they had flatter pillows, because the ones in the room were too high for my neck but that’s just a personal preference.
- Check In: 3:00 PM
- Check Out: 11:30 AM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kitPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests booked in the Only USA Citizens room category must present valid proof of citizenship of the United States at check-in. The hotel reserves the right to charge a supplement of USD 100 per person, per night, if valid proof is not provided.
Know before you go: A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.
Optional Fees: Fee for in-room wireless internet: USD 25 per 24-hour period (rates may vary)Fee for wireless internet in public areas: USD 25 per 24-hour period (rates may vary) Early check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)In-room safe fee: USD 3 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.