Complimentary Unlimited entrance to 9 eco-theme parks. Up to $2,900 in value!
Guests will receive free admission & other amenities to the following theme parks and tours:
XEL-HA: All food & beverage (from Monday to Sunday, $26USD per person fee)
XCARET: One meal included (from Monday to Sunday)
XPLOR: Buffet Included (from Monday to Saturday)
XENOTES: One meal included (from Monday to Saturday)
XOXIMILCO: One meal, beer & tequila, non-alcoholic drinks included (from Monday to Saturday)
XICHEN TOUR: Food included (from Monday to Saturday, $33USD fee )
XPLOR FUEGO: Buffet Included (from Monday to Saturday)
XCARET XAILING: Meals not included (from Monday to Sunday)
No reservations are required for Xcaret, Xplor & Xplor Fuego.
The rest of the parks & tours require reservation. No show fee apply of $25.00 USD(plus tax) per person, this will be charged to the guests who do not request a cancellation with at least 24 hours in advance.
See Guest Services or the Concierge for more information or to make reservations.
Transportation included.
- Roundtrip transportation from Hoteles Xcaret to Isla Mujeres Pier Point in the Cancun Hotel Zone
- Round trip Catamaran ride from Cancun-Isla Mujeres-Cancun
- Certified crew on board of the catamaran
- Snorkeling tour on a reef
- Snorkeling gear and full-face mask.
- Premium drinks and hand fruit on board.
- Box Lunch
- Time at leisure at Isla Mujeres
- Option to return to Cancun by Ferry, instead of the Catamaran, if guests wish to spend more time in Isla Mujeres. Guests must always ensure to be on time for their return transportation to the hotel. If guests cross at a later time, they will not have the possibility to take their included transportation.
- Access to the Cancun scenic tower located at the Isla Mujeres Pier point.
Operation Frequency: Monday, Wednesday, Friday, and Sunday.
Please remember that in addition to this tour, guests also have the option to enjoy our Cancun-Isla Mujeres-Cancun Ferry with the following pick-up times at the hotels:
- Hotel Xcaret Arte 09:15 am
- Hotel Xcaret México 09:30 am
- La Casa de la Playa 9:45 am
Reservations are essential to enjoy this tour, through our Guest Service departments or on-site.
Resort Details
- BODEGA Bar
Mezcalería and Tequilería
A celebration honoring mezcal, tequila and the festive spirit of Mexicans.
- CAVA
Wines and Cigars
An exclusive selection of wines completed with our special label LA CASA DE LA PLAYA. Tobacco masters will find a spot for them too.
- CENTLICuisine from the South of Mexico
Run by Chefs Rodrigo and Daniel Rivera-Río, passionate chefs, gastronomes and storytellers, who come to share the best flavors of the south of the country. - ESTEROSeafood and Comfort Food
Mexican Peruvian:Cuisine immersed in Mexico and Peru - Lobby BarCosmopolitan Mixology
- LUMBRECuisine from the North of Mexico
Also by Chefs Rodrigo and Daniel Rivera-Río, proud representatives of the state of Nuevo León, who present exquisite contemporary north eastern flavors of their creation. - SKY BAR
Mixology
Fantastic views with the best cocktails and music.
- TUCH DE LUNA
Flavors of Mexico
A creation by the inspiring and captivating Mexican Chef Martha Ortiz, who has earned herself a privileged place in the international gourmet scene for her feminine cuisine and a mix of science and art that exalts Mexican culture
- WET BARSignature Cocktails
A spectacular bar inside the main infinity pool.
- 24-hour front desk
- ATM/Cash machine
- Coffee shop
- Complimentary breakfast
- Concierge desk
- Dry cleaning†
- Free high speed internet connection
- Free parking
- Gift/News stand
- Grocery store
- 24-hour front desk
- ATM/Cash machine
- Coffee shop
- Complimentary breakfast
- Concierge desk
- Dry cleaning†
- Free high speed internet connection
- Free parking
- Gift/News stand
- Grocery store
- Hairdresser/barber†
- Luggage service†
- Onsite laundry†
- Outdoor pool
- Sauna†
- Smoke-free property
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site
- PoolInfinity pool
- Spa †muluk spa
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
582 reviews
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Feb 16, 2025The best resort I ever stay
La playa is the best resort I ever stay. We were upgraded from Xcrate, and we were amazed by this beautiful property and flawless service. The room is spacious with small outdoor swimming pools and jacuzzi, I do love the jellyfish aquarium tank in room! We also tried several private events which only available to La playa guests and all were great. I do love this property and wish can visit again in future
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Feb 16, 2025Warning: Stay away from room #2405
We recently spent a long weekend at the hotel, and here's a breakdown of our experience at room #2405: The Good: The hotel boasts excellent restaurants and great bars. They offer fancy transportation to any destination you wish. The parks and pools are fantastic and enjoyable. The Less Good: After many hours of flying, we arrived at the hotel only to be given a dirty room that smelled of mold. It took two hours for them to find us another room. The second room we were assigned, #2405, was notorious. It’s located under the pool machines, so we endured constant noise at 50-60 dB, which is far above the acceptable noise level of 35 dB for hotel rooms. When we complained about the noise, the butler casually mentioned that this issue was well-known. They offered to turn off the machines if we wished to stay in the room, but every time we asked, the hotel manager insisted that there was no way to do so and that the machines wouldn’t be turned off. On the last night, desperate from the ongoing issue, they finally offered to move us to another room. However, by then, we had already lost patience. Conclusion: The price does not justify the quality of the rooms. We were deeply disappointed by our stay. The staff, including the butler and hotel manager, were unhelpful and dishonest, which added to the frustration. There are other hotels in the area at a similar price point or even cheaper that offer a far better experience. Warning: Stay away from room #2405.
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Feb 15, 2025
Best hotel stay of my life
Literally the best hotel I’ve stayed at in my life and I cannot wait to come back. My mother and I did a mommy-daughter trip and stayed in 3401, a master wellness suite. It was fantastic. Separate kitchen/living room space and two private pools plus the hot tub. The room was exquisite and well stocked. Good power outlets including usb plugs (but not usb c). I love love love the jellyfish tank. The real highlight of the hotel is the QUIET. You feel like you’re practically the only ones in the hotel. Every time you walk up to a meal or spa or other reservation, they know it’s you. The butler service is top notch. Laura and Memo were so responsive and attentive. The food is incredible. We didn’t have a single bad meal and there were so many options to choose from just at Casa De La Playa, not to mention the other resorts. Rooms service was excellent and lightning fast. Cocktails were so inventive and fun, as were the cocktails. And I loved being able to go to the Cava and grab a bottle of wine to take back to the room. Really enjoyed the chocolateria and being able to just stop by for some self service of bonbons, ice cream, hot chocolate or chocolate based cool drinks. The poolside drink and food service was great. They were attentive but not overbearing. The live music (harp, guitar, harpsichord, etc) that was constantly playing was so lovely. The spa was INCREDIBLE. When you stay in the wellness
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Feb 14, 2025
Casa de la playa
Very nice experience, the hotel is very beautiful the mezcal and tequila bar is unique. The rooms are amazing with their own pool and ocean views. You have your own butler that takes care of everything you need during your stay. I highly recommend this hotel if you want to have an exclusif experience.
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Feb 14, 2025
Outstanding and out of this world
Everything that you read in the reviews is true. The place is spectacular beautiful, pristine and above all so much attention to details and that’s what makes the place stand out from the rest. Everybody’s super polite and helpful our Butler Memo One of the nicest And Most attentive concierge that you can hope for. It was our anniversary and they went out of their way to make us feel welcome and special. I will continue to go back for the years coming up.
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Parks and Tours. • Xoximilco • Xenotes • Xel-há • Xavage • Xenses This fee is subject to change without prior notice.
- Check In: 12:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cash
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Madatory Fees: You'll be asked to pay the following charges at the property: The charges below are included in your overall room price:New Year's Eve gala dinner feeChristmas Eve gala dinner fee We have included all charges provided to us by the property.