La Casa De La Playa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

570 reviews

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  Casa de La Playa: A Luxurious Escape

  Casa de La Playa is the best resort my wife and I have ever visited. We stayed here in July 2022, marking our first trip during/post-COVID. Originally planned as a babymoon, this getaway was delayed due to the pandemic, but, it was absolutely worth the wait. From the moment we arrived at the lobby, Casa de La Playa set a flawless tone. This boutique hotel exudes sophistication & warmth, & the highest level of personalized attention from the staff. The Suite Experience Our suite was perfect, an ideal blend of elegance & comfort, with breathtaking views. The room’s decor, featured artwork by renowned Mexican artists, added a unique touch that felt both luxurious & culturally immersive. The icing on the cake? The room service. Not only was it impeccable, but you could order directly from any of the hotel’s exceptional restaurants. The Culinary Masterpiece Casa de La Playa’s dining options are a culinary journey in themselves. Tucha de Luna & Lumbre were fantastic, but my absolute favorite was Estero. The flavors, the presentation, the ambiance, everything was exquisite. (I even wrote a separate review for Estero because it deserved its own spotlight!) The Chocolatería was another highlight, a candy boutique led by master chocolatier and designer Mao Montiel. It’s a delightful tribute to one of the Maya’s most treasured gifts to the world: cacao. Wine lovers will appreciate CAVA, which features an exclusive selection of Mexican and international wines. The resort even has its own label, adding a special touch to the experience. Unmatched Amenities The infinity pool was a slice of heaven. Swimming toward the horizon through the 40-meter waterway with a view of the Caribbean Sea is an experience I’ll never forget. Another standout perk? Guests at Casa de La Playa have access to Hotel Xcaret Arte & Xcaret México. The resort makes it easy by providing transportation in their Teslas, because, of course, every detail is top-tier. Final Thoughts Casa de La Playa delivers an experience that’s luxurious, intimate, & unforgettable. From the impeccable service to the stunning design, from world-class dining to unparalleled amenities, this resort truly has it all. My wife & I can’t wait to return. If you’re looking for a boutique hotel that will exceed every expectation, Casa de La Playa is it.

  Jan 06, 2025
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  TheOverallExperience

  This place is a dream come true! Miguel and Hector from the wet bar were one of the highlights. Jesus without the miracles, was MY guy. We stayed from Dec 28th to Jan 6. Wish we met them earlier in the trip. What a Dream honeymoon!!! This will be a place we frequent without a doubt. Food was okay. Cleanest was undeniable. Such an EXCLUSIVE experience. You are in for a treat.

  Jan 05, 2025
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  Best Hotel Experience Ever!

  My family and I have travelled all over the world, and we can say this is the best hotel yet. From the location to architecture to amazing food/drink and most importantly the staff, the whole stay was an experience. Every detail is considered and there are so many unique qualities to enjoy. Thank you to all the team at La Casa de la Playa for making our family vacation so special.

  Jan 03, 2025
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  An unforgettable Mexican resort experience!

  My wife and I spent 5 nights at La Casa De La Playa for anniversary this November and it was one of the best vacations we’ve ever taken. This was one of the most beautiful resorts we’ve ever visited—and it was amazing how the rooms, amenities, and common spaces were designed to blend seamlessly with the surrounding nature. The culinary experiences were also unparalleled (both at the included neighboring resort restaurants and especially at the La Casa De La Playa exclusive restaurants). The highlight of the trip was service provided by the La Casa De La Playa staff, especially our butlers Guillermo and Silvia. The entire staff was warm and welcoming but Guillermo (Memo) anticipated our every need and went above and beyond (from surprises in the room to arranging a guided tequila tasting) to ensure our stay was unforgettable. We can’t recommend this resort enough and we will definitely be returning soon!

  Dec 31, 2024
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  A boutique resort with a lot of heart

  This was our third visit in three years to La Casa de la Playa and it did not disappoint. One of the strongest attributes of this boutique resort is its consistent attention to service and detail. We began this trip with emails with Nicole in guest services - she graciously helped me make dining reservations and confirm transportation - always answering my questions or requests for changes the same day I sent them. We were greeted at the airport by our driver Augusto who was charming and engaging. He welcomed us back and even knew it was our third visit without us telling him that. We arrived at the resort and our request for a corner room was granted with a smile. The rest of our week there went off without a hitch - our butler team Celeste and Abraham met every one of our requests promptly and efficiently. They helped us with dining reservations, transportation and scheduling art classes at the resort next door -- mostly in the most unobtrusive way possible with whatsapp texts. There are 63 rooms at this hotel but it never feels like it. I am not sure where all of the people go - but you can always find a chair by the pool and the restaurants never feel crowded. We did not have a bad meal the entire week. We went to Centli once and Lumbre twice - our waiter was Gustavo for all three visits. Gustavo was incredibly knowledgeable and also remembered all of our likes/dislikes each time we visited. He was the consummate host and did a great job guiding us through our meal options and creating a relaxing dinner experience. We revisited Ha over at Arte (the larger resort next door) and really liked the new menu. We had been in 2022 and thought the menu was a bit too fussy for us and the portions were all miniscule. After seeing great reviews, we decided to try it again and were pleased to find a really well balanced, interesting meal that did not leave us looking to order room service after we left. The Monday night beach dinner was a lovely experience; we dined on the beach with the waves crashing nearby. The food was good, especially the sides that they serve. The Omakase meal at Tah Xido was amazing as it was in the past. It is a free benefit for La Casa guests and a lot of fun to experience a huge range of sushi. Morning breakfasts at Tuch de Luna were consistently good -- nice range of menu options plus a small buffet. The food at the pool and sky bar was solid -- and they are happy to bring you whatever you want, even if it is not on the menu. We also went to the Sunday brunch at Las Cuevas next door - another free benefit. It was quite the spectacle and a great way to sample many local traditional foods. The room was maintained beautifully, housekeeping always managed to come by when we were out to make up the room and to turn it down each evening and leave us small gifts. Many days they also surprised us with treats like a bottle of champagne and chocolates or a bottle of mezcal and some accompaniments. Because they knew we were celebrating our anniversary, they decorated our room one evening to commemorate the event. This year it seemed like they had even more live music scattered around the resort. Each evening they had a very talented pianist in the lobby playing covers. At breakfast, they rotated music each day - a harpist one day, a guitarist/oboe combo the next, etc. Again, so much attention to all of the little details that impact the guest experience. The large resorts next door are a five minute walk away down a special path and through a very secure door way. You can walk over and sample whatever you would like - art classes, kayaking, the night club and then walk back "home" when you are ready. It really is the best of both worlds. My only criticism in my review last year was that the beach did not have chairs - only mats under umbrellas. I am pleased to report that the resort now has padded chairs on the beach. This was a huge improvement. We loved the quiet of the beach and Santos did a great job making sure everyone has drinks and food there. We love to try out new resorts but La Casa de la Playa has earned a place in our hearts and we will likely return next year to visit our home away from home in Mexico.

  Dec 28, 2024