Resort Details

Dining
OnSite Dining
  • Ayami
    Pan-Asian Cuisine
  • Hacienda El Mortero
    Authentic Mexican Cuisine
  • Lobby Bar
    Located in Main Lobby Area
  • O Restaurant
    International Buffet
  • Sky Lounge
    Rooftop Bar
  • Surfos Snack Bar
    Outdoor Grill & Bar
  • Take A Bite
    Deli & Coffee Shop
  • The Grill
    Grilled International Favorites
  • Time Out
    Sports Bar
On-Site Amenities
  • 24-hour front desk†
  • 24-hour room service†
  • Air conditioning†
  • Concierge desk†
  • Fitness Facilities†
  • Housekeeping†
  • Luggage service†
  • Pool†
  • Room service†
  • Wireless internet connection in public areas†

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
    Add health and wellness to your trip with our fully equipped fitness center, which offers all of the following:
    · Free weights
    · Bench presses
    · Treadmills
    · Stair-climbers
    · Elliptical machines
    · Upper and lower body weight ma-chines
    · Smith weight machine
  • Pool †
    three pools 
  • Spa †
    ETERNITY SPA

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 6295 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic experience!

    Gustavo and the rest of the staff are fantastic! They always went above and beyond to make sure that we had the best experience during our stay. I highly recommend staying at Krystal Grand Nuevo Vallarta for a wonderful trip to the beautiful Riviera Nayarita!

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family friendly resort!!!

    Karla with entertainment staff was amazing. My son enjoyed dance lessons and competitions at the pool.. thank you Karla and all Krystal Grand Nuevo Vallarta for making us feel at home!! I recommend to make reservations asap upon arrival as specialty restaurants book quickly.

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    2nd visit

    To start, this was our 2nd visit to Krystal Grand so we went knowing what to expect. We booked the deluxe tropical view which was on the 2nd floor of bldg #6. After 1 night, we decided to upgrade as the room had a few issues (poor A/C, no closet/wardrobe to hang clothes, zero view, neighbors constantly smoking on the balcony 🤢) The request was handled very well and soon we were moved to tower #4 with balcony overlooking the main pool. It was lovely!!! Shout out to the front desk staff as they were very accommodating and willing to help. Also HUGE shout out to Alexander at the customer service desk - he was incredibly helpful with figuring out the ap for Ala carte reservations and securing reservations for our group. Also HUGE thanks to all the servers and support staff in the buffet, restaurants and bar areas Miguel & Esther for making us feel like family. Irving, Alejandro, Arturo to name a few others! Yes, the resort isn’t new but everyone from bell boys, maids and front staff go above and beyond to make your holiday great!! We will be back!

    Apr 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fun filled all inclusive

    Wonderful family friendly resort, lots of choices for food. Super fun activities and comfy rooms. Booked in for a special birthday dinner at The Grill where all the staff came out to sing happy birthday/make fireworks with a pillow. Would definitely come back.

    Apr 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great time at the grill

    Went to The Grill on Italian night for supper. Oscar was an amazing server and host for our supper! He was hospitable, kind, and provided fast service - fulfilling our every need! This was a wonderful place to grab food and I can’t say enough about the service. Thanks for a great supper Oscar!

    Apr 21, 2025
Hotel Advisories
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type and the Wholesaler herby acknowledges this policy.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

{{title}}