Resort Details
- AyamiPan-Asian Cuisine
- Hacienda El MorteroAuthentic Mexican Cuisine
- Lobby BarLocated in Main Lobby Area
- O RestaurantInternational Buffet
- Sky LoungeRooftop Bar
- Surfos Snack BarOutdoor Grill & Bar
- Take A BiteDeli & Coffee Shop
- The GrillGrilled International Favorites
- Time OutSports Bar
- 24-hour front desk†
- 24-hour room service†
- Air conditioning†
- Concierge desk†
- Fitness Facilities†
- Housekeeping†
- Luggage service†
- Pool†
- Room service†
- Wireless internet connection in public areas†
† Fees may apply
- Fitness center on-site †Add health and wellness to your trip with our fully equipped fitness center, which offers all of the following:
· Free weights
· Bench presses
· Treadmills
· Stair-climbers
· Elliptical machines
· Upper and lower body weight ma-chines
· Smith weight machine - Pool †three pools
- Spa †ETERNITY SPA
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6225 reviews
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Mar 30, 2025Incredible resort with the best guest service
I highly recommend this resort. The hotel was impressive and our room was large, clean and comfortable. The food was excellent including the buffets and all of the a la carte restaurants especially if you love authentic Mexican food as much as I do. The coffee shop was such an added bonus with specialty coffees, frappes and even soft serve ice cream. But the highlight of our trip was the incredible customer service we received throughout the resort, especially from the Concierge. I had lost my phone the day I left and the concierge (Alexander) went over and above to have it shipped back to me. I can’t express how grateful I was to have received his communication with all the updates on the shipment and to ensure that it would be returned to me in a timely manner. I would definitely go back to this resort as this is a tell tale on how much they care about their guests. Five stars for customer service! Thank you Concierge Alexander and Krystal Grand for an incredible experience.
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Mar 30, 2025
Un gran hotel
El hotel tiene personal de excelente trato. La comida es muy buena, de todos los restaurantes o snacks. Las habitaciones son limpias y bonitas, sin lujos, pero con buen mobiliario, decoración y amenidades. Andrés, Aarón y Efrén fueron los mejores meseros que tuvimos. Las actividades para niños y adultos en la piscina de solo adultos son muy divertidas. La playa tiene arena finita y se puede disfrutar a la orilla de las olas.
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Mar 30, 2025Nice family vacation
Not a bad resort, not the best we've stayed in either. Considering we got the deal of the day, we were happy. Food was good, there was something our family of four always found delicious at the buffet. The fish tacos and the french toast were amazing, every beef dish I tried at the buffet was really tasty, my kids couldn't get enough chicken fingers and fries. The trick to get into an a la carte is to book at exactly 7:30pm and say number of guests is 1. They ask you when you show up how many in the party. However, there was only 4 of us, not a giant group. The pool was great, the beach sand was so soft. I'm glad the vendors on the beach weren't annoying. When it was busy, there would be a bit of wait at the bar. Our first room had a leak and they immediately upgraded us to a suite in another building for free. The resort was definitely older and they didn't clean our room every day, but when I called down for extra toilet paper and bottles of water, those showed up immediately. Overall, my family and I were happy so I can't really complain.
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Mar 30, 2025
PADRÍSIMO
Clima cálido, servicio y habitaciónes excelentes, el hotel está bonito lujoso, instalaciones nuevas, Equipo de animación excelente, Karla de animación tiene clases de baile, servicio eficaz, comida y bebidas muy ricas, recomiendo el hotel en su totalidad
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Mar 30, 2025
Vacaciones
Las habitaciones están excelente, servicio de barra muy buenas bebidas de todo tipo, el hotel cuenta con equipo de animacion (Karla) muy buenas las clases de baile, la comida me encantó, lo recomiendo ampliamente , el clima excelente un poco de viento,
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type and the Wholesaler herby acknowledges this policy.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.