Resort Details
- La GaleriaThe most complete, welcoming and varied gourmet venue of this boutique Hotel in Tulum. La Galeria is a cafeteria with lounge music and snacks where you can relax and entertain. Try its specialty coffees, teas, pastries, varied breads and cookies. On its menu you will also find typical salty snacks, bites and the perfect ambiance for you to enjoy a cocktail at night.
- Nirvana RestaurantA mouthwatering a la carte breakfast, show cooking, fresh products of the highest quality combined to guests' liking and a touch of innovation. This is the proposal of our Nirvana restaurant in Tulum, a nook for relaxing, taking your time during the morning and taking in the taste of the Caribbean.
- Pool BarThe pool bar of is the perfect meeting point for having a cocktail, a soft drink or a snack in the swimming pool area, while sunbathing under the fabulous sun of the Caribbean in an informal and relaxing ambiance. It is a pleasant, quiet area with lounge-style decoration, Balinese beds and a unique menu of cocktails and snacks.
- Shangri-la RestaurantThe Shangri-la restaurant offers you an experience of endless tastes, scents and cultures. A gastronomic trip that will take you, dish after dish, through the best of the Mexican cuisine, the Italian haute cuisine and the delicacies of the most select oriental cuisine. Everything in an ambiance full of details that will make your dinners in Tulum an unforgettable experience.
Dress Code: Casual-elegant.
- Beauty shop/salon†
- Bicycle rentals
- COVID test onsite
- Dry cleaning†
- Exercise gym†
- Game room†
- Laundry/Valet service†
- Library/Reading Room
- Massage services†
- Medical Facilities Service†
- Beauty shop/salon†
- Bicycle rentals
- COVID test onsite
- Dry cleaning†
- Exercise gym†
- Game room†
- Laundry/Valet service†
- Library/Reading Room
- Massage services†
- Medical Facilities Service†
- Multilingual staff
- Outdoor pool
- Parking
- Pharmacy†
- Room service†
- Sauna†
- Smoke-free property
- Solarium†
- Spa†
- Sundry/Convenience store†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
† Fees may apply
- Golf
- Playa del Carmen
- Chichen Itza Mayan Ruins
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2408 reviews
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Apr 10, 2025WORST HOLIDAY RESORT EVER!!!
Worst place I’ve ever stayed in!!! The resort is in much need of a refurbishment, very tired looking, all thatched roofs falling apart, with large holes in them. When it rained, the water came through the roof of our block like Niagara Falls! We was trapped in our room until cleaners came and cleared up the flooded corridors and stairs! All inclusive it definitely WASN’T, all food was from a small menu, for breakfast, Lunch and Dinner! Only 1 Restaurant, not two as advertised, and the so called restaurant that was there, definitely wasn’t “Al a Carte”!!! We was served by waiters who wanted tips every day!! No nice buffet to go help yourself (as advertised!!) The food was inedible, absolutely disgusting! Mexico is the biggest producer of avocados, and yet for 5 days we was told, we have none?? So No guacamole?? Every day we was told what was NOT available from the limited menu! We spent a fortune eating out!! No snack bars as advertised, no poolside snack bar as advertised, no Cafe as advertised. You had to argue with waiters to be served premium drinks, otherwise you was served low cost substitute alcohol. No bottles of water in the only restaurant, only warm water from so called water coolers around the complex, which looked really grubby… NO entertainment whatsoever, even though it was advertised!!! When we arrived at 10.30pm after travelling for over 23 hours, we was expecting some snacks at least and a drink? We was told there was nothing available?!! We asked for Room Service and was told the Kitchen was closed?!! We went to bed hungry… There was only 2 rusty old bikes to hire out for residents, for a 90 + room resort??!! Air-conditioning was constantly breaking down during the night, which made sleeping really difficult, and uncomfortable. Constant power cuts, which somehow turned the water supply off?!! No kettle in the room as advertised, just a coffee machine with no instructions how to use it! The Jacuzzi bath on the terrace took nearly 2 hours to fill up!! The mini mart offered 7 day opening, on the day we departed (Tues) we wanted to buy some bits, but it was shut?!! Basically this place is a joke!! Totally ruined our experience of Mexico, we was very disappointed!! Not worth the money we paid. This resort is being falsely advertised by Tour Operators!! We booked through LoveHolidays.
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Mar 26, 2025Not worth it
Be careful. Property desperately needs update. Exercise equipment is not safe to use. No stocked first aid kits or AEDs on premises. Bugs noted in hotel room. Still in room after cleaning. First night ordered room service and sandwich arrived on moldy bread. No such thing as “3 restaurants or yoga” -no activities at all! Staff converted a US $20 bill and shorted me on pesos. (Guess they thought Americans can’t do math hah) If you are not considered one of their “special” guests, you won’t get timely service. Required “beach” tax is a joke! $35 fee for small sandy area but no direct access to water as property surrounded by steep rocks. The spa is a rip-off-pedicure did not even include nail trim and had to be redone the next day as the polish was chipped and looked like a child did the pedicure. I have more but ran out of room. You pay for what you get and in this case-a bargain was NOT a bargain.
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Mar 14, 2025We enjoyed our stay. We had one negative event (be advised)
We enjoyed our stay at the resort. The food was excellent. The resort is located in an excellent location. The food and beverage staff are friendly. We had one negative event of theft. The housekeeping staff stole money from our room when we were at breakfast. I don’t blame the hotel for this as we should never have left money in our room. Advise: always take your money with you. Never leave it in the room unattended.
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Mar 11, 2025
Girls trip to Mexico!
Beautiful spa hotel with delicious freshly cooked food! The All Inclusive was always prepared and freshly cooked upon order. The cocktails were fantastic - Mimosa every morning was fab! The staff were very attentive and welcoming. The hotel poolside had beautiful scenery leading onto the beach. There is also a small snack bar at the beach - amazing seafood. Weather in April was hot enough to sunbathe. Lots of excursions available. Playa Paraiso beach was gorgeous! Chichen Itza Tour: Cenote and Tequila Tasting was the finishing touch!!!
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Feb 18, 2025
Enjoyed our stay at Kore Tulum
My wife and i enjoyed our stay at Kore Tulum. The resort buildings are showing some wear but the grounds are landscaped beautifully. The stuff was friendly and attentive especially after we got to know them. Location was great. Walking distance to Jaguar Park and Hotel district and a quick bike ride to downtown. I recommend for a private low key time to get away,
- AdvisoryThe Municipal Government will be charging to all guests an Environmental Sanitation Tax of a minimum $80.00 MXN ($5 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.