What We Love
- Unwind and let your troubles slip away during an indulgent beachfront massage.
- Your children can run around at the kid's pool or Kid's Club while you relax.
- The resort is only five minutes from downtown Playa del Carmen, which features outstanding shopping and dining opportunities.
Things to Know
- The resort is only 55 minutes from the airport.
- The resort's property protects a section of tropical rainforest, making this spot quite the eco adventure.
- Unwind in a lounger next to one of the resort's four pools. You'll be living your best life.
Resort Details
- BonsaiJapanese a la carte restaurant. Teppanyaki show cooking.
- CozumelInternational buffet offering breakfast, lunch and dinner with dazzling 'show cooking'.
- La Gondola RestaurantItalian specialty restaurant featuring a la carte dining.
- La HaciendaMexican specialty restaurant featuring a la carte dining.
- Mare NostrumMediterranean specialty restaurant featuring a la carte dining.
- UxmalBeach restaurant offering grilled foods and snacks for lunch.
- Various Lounges/Bars- Uxmal beach bar
- La Mascara disco bar
- La Plaza theater bar
- El Paso lobby bar
- La Marimba restaurant bar
- Kiosko beach bar
- Tikal lobby bar
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Complimentary wireless internet
- Elevators Not Available
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
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Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Children's program, onsite
STAR CAMP:
Star Camp is free and part of the all-inclusive experience at Iberostar and features more than 140 age-based activities based on the approach and theory of multiple intelligences, which advocates personal growth through cooperation.
· Discover a new, artistic dimension by reproducing giant versions of works of art as a team.
· Use all the senses in a trendy restaurant atmosphere to guess the dishes on our sensory menu.
· Record short films, become a journalist, publicist or the stars of an improvised video.
· Discover the inner artist by working with clay.
· Accept (im)possible challenges and blindy cross a terrain full of obstacles with the help of team members.
· Perform exciting scientific experiments, such as creating snow or ice, in true frozen style despite the heat of the pool.
· Learn how to get a hard-boiled egg into a bottle or experiment with colors.
· Summer classics like darts, capture the flag or Olympic-style events.
Monkey Star camp - 4-7 years old, Dolphin Star camp - 8-12 years old, Eagle Star camp - 13-17 years old
STAR CAMP FEATURED ACTIVITIES: Minichef, Tie Dye, Not another drop, Olympic games, Get wet, Super hero day, Water carpet, Waterbomb, The search, Teen Disco, Games on stage, The treasure hunt & Sand castles
Star Camp Shows:
On the Rock, Circo, Queen, Fiesta playa, Canta bahia, Rock, Funny nights, MJ Show, Reggae beach party, Iberostar Awards, El regreso del rey Las Vegas, The circle of life Magic, Latin Funny nights, Boogie nights
What's New!
Wanda’s wacky kitchen, Reduce, Reuse, Recycle, Save the Reefs, Star Camp Live Show
- Direct access to a beach
- Fitness center on-site
Fit & Fun fitness program.
- General †Other activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, gymnastics and table tennis.
- Hot tub1 outdoor hot tub.
- Motorized Water Sports †For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips, scuba diving and snorkeling excursions, as well as diving lessons.
- Non-Motorized Water Sports
Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling
- Pool4 outdoor pools.
1 Swim-Up pool bar. - Sailing †
- Spa †
- Steam bath
- Teen programs †
- Teens disco
- Eagle Star camp - 13-17 years old
- Tennis court
- Golf †A golf course is located within 5 miles of the property.
- On-site Entertainment
Live nightly shows in theater
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9157 reviews
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Dec 09, 2024Reunion
I visited this resort for a university class reunion the last week of November. There were 19 of us in the group. We were all treated very well, thanks Mirina our breakfast host. The staff were all very kind to us, the waiters, housekeepers and other staff. Our room was a bit on the older side, but was quiet and sufficiently cool. I understand some of us had renovated rooms. The beach was really exceptional, the entry into the ocean is shallow and not much wave action the whole week. We could walk to Playa del Carmen easily, although it does heat up quickly in the morning. The beach lounger could use some repairing and there seemed to always be completion for the sturdy ones. The Sports Bar was available for us for a memorial get together and a performance by some alumni. They were very kind and understanding. Thanks everyone!
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Nov 27, 2024
Buffet was superb
The Iberostar Quetzal buffet gala dinner was incredible! A huge variety of options: fresh seafood, authentic Mexican dishes, delicious desserts, cakes, and ice cream. Plus, a full bar with wines and other beverages to pair perfectly with the meal. Everything was flavorful, fresh, and well-presented. Truly a fantastic dining experience—highly recommended!
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Nov 21, 2024
BEST TRIP EVER!
My husband and I have travelled to the Caribbean from Canada for many years and love the Mayan Riviera. It was our first time staying at the Iberostar Hotels and I can honestly say It Was the BEST TRIP EVER! We stayed on the Quetzal side and had friends come from Mexico City staying on the Tucan side. The food was delicious in all of the Buffett's and Restaurants. The walk through the jungle each day was beautiful! The flamingo's, monkeys, peacocks and other local animals greeted us on our walks to the Ocean. The nightly entertainment was amazing and the staff always available to assist with any query you may have. We met some lovely couples and the front desk even assisted us in renting a mobile scooter for our friend to take the trek to Cozumel! We were able to use our gift certificate from the presentation we went to on our first day to pay for the scooter too. We stayed at one hotel and were able to use all of the facilities in the other! It was amazing. NEVER waited in a line for breakfast, lunch, or dinner and the variety of food was unbelievable!!! The only negative thing I would say is there are no bath tubs in the rooms, but the showers we fabulous and we never ran out of hot water! Our maid was so sweet always leaving beautiful flowers on our bed with different animals made from the towels. No smoking in the rooms, the resort, or on the beach, but there were 5 smoking areas in the resort away from the pathways which was very nice for the non smokers. The atmosphere is so friendly and everyone stops to chat. The grounds are meticulously groomed and the resort is spotless. If you want a relaxing vacation please visit this resort! You won't be disappointed! We are travelling to the Iberostar Jamaica next as we were very impressed with the Hotel in Mexico! Thank you for a very memorable trip! We will be back!
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Nov 19, 2024
Wedding Review
My wife and I got married at the Iberostar Quetzal/Tucan recently and had an excellent experience overall! Nayeli and Berenice were our wedding coordinators and were extremely helpful in ensuring all the details of our day were organized accordingly starting months in advance. We had never stayed at this resort prior to our wedding, but couldn’t be happier with the location and amenities. The only complaint we had through the whole process was that our wedding contract stated wedding guests had to stay a minimum of three nights at the hotel, but when some tried to book online for that week the website was requiring a minimum of 4 nights. We were told guests had to call the hotel directly to bypass this, but several family members were told this option wasn’t available…but called back again a different day and the 3 night request was accepted. It just felt like there could have been better communication between these Iberostar teams. That was just one minor inconvenience we were able to overcome. We loved the hotel, animals, and restaurants and definitely recommend to anyone considering!!!
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Nov 19, 2024
Great Family Vacation
We had a wonderful experience at Iberostar Quetzal. The entire staff at the resort were welcoming and very pleasant. Our room balcony was frequented by wildlife, and often saw monkeys roaming through the trees. The beach and water were amazing!! Our first day there was a bit of murk in the first few feet from seaweed. Each day the water got clearer, and was always clear after about 10 feet in, but or later days the entire beach was pristine. The sand was very soft. The resort pools were spacious, and you never felt like you were on top of anyone else. There was also an adult only pool, and a secluded pool that was a few degrees cooler in the shade. The food selection and variety was a plus. Nearly everything we had was delicious, from the buffets to the themed restaurants. We liked how the buffet changed items daily, but also had a variety of the same staples everyday. Drinks were good, and the bartenders got a kick out making the many virgin drinks my son drank on the trip. We loved strolling the jungle area, especially at night, and enjoying all the waterfalls, nooks, and jungle wildlife. All in all, I would highly recommend this resort to anyone. I would love to visit this resort again!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
- AdvisorySPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed