Iberostar Selection Paraiso Lindo - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9312 reviews

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  Not good at all.

  This resort checked all our boxes heading down. After arrival the food at the buffet was constantly cold. Drinks were ok… Coaties a serious problem. Last 4 days one of my sons and myself got really sick. On the 7 hour flight home my 1 year old, wife and other son all got severely sick. They had to give oxygen and call a doctor from satellite phone. The staff says it’s all best produce…. But it really isn’t, fruit was all mushy and like I said earlier by the time you grabbed food on your plate and sat down it was ice cold. Grounds are great, wave pool was fun, pools are not heated and too cold to be in before 3 pm. We all stayed at Hyatt riviera cancun the previous year and that was a 5 star for similar price and food/drinks top notch. I would not recommend this resort.

  Dec 16, 2024
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  Fun & SUN Family Vacation at Paraiso Lindo

  Had a lovely experience with our family of 4. My wife , 10 & 12 year old son & daughter. This was our first time as a family at an all exclusive & we were pleasantly surprised. The ground's were beautiful & kept very clean. Our cleaning staff was lovely & made towel characters on the beds for our kids. Food was good & lots of choices, our son is allergic to gluten & although some things took time to get for him they did accommodate & had lots of GF options over all. The waterslides & pools were FUN!!! our kids were never out of the water, the pool & Bar staff were very polite & made great Drink ;-) as well kids felt comfortable approaching staff. Lots of kid activities & star camp if you want a little break for adult time. Enjoy the Cotis (funny racoon like creatures that roam free & entertain). Peacocks, resident monkey & a couple of cats. all very neat to observe but watch your food) Beaches were clean & no pressure from beach sellers. They walk by & if interested they will engage but other wise leave you alone. watch out for Red flags (jelly fish warning) water was warm & sand was soft. Shout out to my Taxi Driver Eliseo; when I had a minor medical issue that took me to the hospital. Eliseo was a class act driver & made me feel very comfortable & waited for me until i was done at Cancun hospital. Paraiso has there own staff taxi drivers, GREAT service & not excessively expensive. The medical clinic on the grounds & staff were very pleasant & helpful, knowledgeable of insurance plans, provided good communication. Over all very positive experience & we would go back.

  Dec 14, 2024
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  Food poisoning

  Stayed at the Lindo, I arrived 12/08 left 12/14. Weds 12/11, I started to feel sick in the late afternoon and I started to vomit and have severe Diarrhea coming out from both ends at the same time for over 12x. My husband called the doctor to come to our room because I could not get off the floor. The doctor arrived and told me that I needed to be taken to the hospital because I was projecting bile at that point and was dehydrated. When the ambulance arrived they gave me an IV and took me to the hospital in Cancun that is affiliated with the doctors on site. I had to stay over night because I was severely dehydrated and they had to monitor my pregnancy. While all this was happening, my toddler also started to throw up and ended up needing a shot, antibiotics and probiotics. When I was finally able to check out and come back to the resort, I brought it up to the concierge attention, he showed no empathy . His response was “we have the freshest products and we follow health protocols. It could have came from the water or the weather.” I said the filtered water you swear won’t make people sick? Because I didn’t drink pool or beach water . He said he would talk to the manager. When I spoke to the manager the next day, she had also had no empathy for what I went through. I told her the doctor in the hospital, said my bacteria was really high and it was caused by something I ate or drank. She said she can’t do anything for me because my report only states I had high bacteria in my system and not a specific bacteria that can be blamed on their food. I believe the hospital purposely left the details out because they have a contract with the hotel and leaving out this important information allows the hotel to take on any responsibility. They also take you to a private hospital 40 mins away because they have a contract rather than a close public hospital. We ate at the buffet the night before during the gala night so it had to be something from there. My husband also has stomach issues but not as severe. I constantly used the hand sanitizers by the entrance of the buffet, never left the resort, didn’t drink any virgin frozen drinks, and only ate food that are approved by my obgyn (ie avoiding things like sushi). The manager offered an upgraded room, late check out, and to eat at a restaurant of our choice. Our response was it’s our last night, we leave at 11 am tomorrow and we just want to eat crackers. I understand it is hard for the hotel to pinpoint what caused this issue but I believe they still should have take a report of what I ate/time/place. They didn’t give a crap about me well being which turned me off from ever going back. I posted this on their fb page and a lot of people also wrote they were sick but not as severe.

  Dec 14, 2024
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  Never coming back

  People be careful!!! We booked this trip for nine days . Left four days early . The whole family got sick . Severe diarrhea , vomiting , high fever , had to call doctor services for IV treatment and medications . All around us people were getting sick and going to the hospital with same symptoms. Hotel administration acted like nothing was happening. I gave two reports on the events They acted like I was the first person to report this issue , whereas people were taken to the hospital by ambulances . When I asked for the copies of my reports they refused to provide them to me , acting very hostile towards me . Also , if you go with little once there is foot and mouth disease going on . Little once covered in pimples with high fever . The doctor who came to see us stated that it’s happening through out hotels in Riviera Maya . Very upsetting , we loved this hotel , we were their regular costumers . Unfortunately no more . They lost a good clients

  Dec 13, 2024
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  Family friendly and expansive all inclusive resort

  First all inclusive experience. The hotel grounds are expansive and well maintained. Open lobby area inviting and pleasing to the eye. Check in process was very smooth and pleasant. Concierge service friendly however, due to first experience unknowingly was quickly signed up for a tour and sales pitch to push a purchase of club membership. Explained upon arrival that we were there for a special occasion hotel did nothing extra to assist us in celebration :(. Room sufficient considering time spent in room was minimal. Maid service was excellent. Daily cleaning, replenishment of towels and refrigerator stock. Maid left towel animal on our bed…lovely touch. (Room does have a musty odor and is slightly damp) White sandy beach with lounge chairs and grass umbrellas. (arrive early or very late afternoon to find a vacant spot) Beach bar has no bar stools, disappointing. Bar staff not very friendly. Coatis (raccoon-like creatures) everywhere on beach. They will steal food right out of your hand like a seagull beware. Burgers, hotdogs and ice cream offered at the beach. Tried to kick back and chill on vacation with a few alcoholic beverages never got a buzz? Wide array of pools and poolside areas. Get your beach towels before 5pm for next day. Lazy river and water slides great for the family. Taco/ burgers by the ping pong tables. Enjoyed the tacos. Games, books and inflatables offered by the pool for borrow. Breakfast buffet had a large range of food selections and wait staff inviting and very friendly. **Would have loved coffee bar option for the early sunrise viewers. (Coffee offered in room not very good and no cream for coffee) Buffet for lunch very similar to breakfast…. above average and large food selection. Personal favorite the ceviche selection. Dinner at seafood “Under the sea”restaurant loved the decor. Small portions and temperature of food not served hot enough. Italian restaurant “Olivetti” similar portions and food temperature. We had a reservation for the “El Rancho” steakhouse at adjacent Paraiso Maya, tasty but also small portions and lukewarm. Enjoyed the French restaurant “El Museo” my personal favorite. Portions slightly larger and food served hot. Delicious dessert table. Enjoyed the show entertainment each night. Download Iberostar app to add events to your calendar. Shuttle service will take you quickly throughout the shared grounds of these Iberostar multi resorts. Never received the resorts credits offered? Mentioned at check out. Unclear understanding of how to earn. Overall a very relaxing/fun experience and definitely would go back again. Highly recommend this resort if you have young or even teenage children. If you are looking for a small intimate resort this spot is not for you.

  Dec 09, 2024