Guests will receive up to $400 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credits must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests celebrating their honeymoon will receive the following:
• Bottle of Champagne
• Fruit Basket
• Special Iberostar Gift
Important Information - To receive this offer, just enter "HONEYMOON" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. Some restrictions may apply.
Proof of marriage must be provided at check-in.
The all-inclusive program includes the following amenities:
Breakfast, Lunch and Dinner
International and local drinks
Room service 11:00AM - 11:00PM
Daily and nightly entertainment
Non motorized water sports (fees may incur after the first hour)
Kids Club for ages 4-12
Taxes and gratuities
Important Information: A la carte dining requires a reservation to be made in advance. Number of reservations allowed depends on length of stay. All reservations are subject to availability.
Resort Details
- BarsThree bars: swim-up bar, lobby bar and snack bar.
- Various diningExclusive a la carte restaurant with show cooking and Market cuisine.
Exclusive mixology and cocktail recipes, wine tasting and pairing sessions.
Courtesy snacks throughout the day at the Beach Club and Lounge.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Free high speed internet connection†
- Liquor store†
- Lounges/bars†
- Massage services†
- Pool†
- Poolside service†
- Spa†
† Fees may apply
- Golf †25% discount on Golf rounds.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2049 reviews
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Feb 19, 2025YouTube sent me here, won’t be back.
Where do I start. I will list the pros and cons. Pros: check in is very nice. The house keeping is outstanding. Please tip your house keepers. Cons: family restaurant right next door. Be prepared for kids and sand to be flying around. Be prepared for people to put towels on chairs from the early morning and you trying to compete - good luck. I told the staff they said there is nothing they can do about it. I ended up meeting Williams who was able to get me somewhere to sit. Pretty frustrating how people can throw a towel on a chair and then come back six hours later and expect their spot to still be there. App is nice but spa is unresponsive. Prices aren’t listed. Over priced once finally scheduled. Saving grace of all of this is Seby and Enrique. These are literally the only saving graces of this hotel. At my nightly rate of $600 I would have left early but I couldn’t (prepaid) but Enrique really did make everything better. Also the steakhouse sides were lacking, no cowboy cuts. I booked this place due to a review on YouTube. Save your money go to Xcarte. Unfortunately I won’t be coming back.
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Feb 14, 2025
Guest 5 times in a row since before Covid.
Carlos(bell man at coral level) Always remembers us. Has been here every year(all 5 years) we’ve been coming Marisol(chef) helped our gluten-free guest with her diet William(cabana manager) came back multiple times to see to everything we needed Hector(fitness instructor) remembered my name each time I was in his class. He was very well qualified! Great staff!!
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Feb 12, 2025
Beautiful wedding trip
This was our 2nd time at the iberostar coral level, we brought our families this time and got married here. The hotel is wonderful and the staff are amazing. We upgraded our room mid stay to the roof top corner suite. It was stunning!! I highly recommend this hotel and look forward to returning again. We went to all the restaurants, our favourite was the Italian, our girl Saby at the pool was amazing and David our bartender at the wedding was great. Our group of 13 people enjoyed the entire stay and I have no complaints.
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Feb 11, 2025OK
The bar staff and staff at themed restaurants at this hotel were fantastic, as were the interior areas of the hotel in both the adults only and standard buildings. The outdoor grounds left some to be desired, most areas looking in need of repair. The Coral section was ok, but the rest of the campus was mediocre at best. The food in the restaurants was great. The buffets were disappointing, the food was mostly cold and picked over. The nightly entertainment was awful. Sports bar was also terrible. Also felt that there is a severe shortage of chairs in the adults only area near the pool. I rented a private cabana, that was a waste of funds, other guests helped themselves to reserved chairs included with it, the beverages in the cabana fridge and even the restroom inside that were all supposed to be private with the rental... Check in and check out were smooth. This was supposed to be a 5-star resort, and while it wasn't completely terrible, I've stayed at 4-star resorts that cost much less and left more impressed. We won't be returning to Iberostar resorts in the future based on this stay.
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Feb 09, 2025
Highly recommend Iberostar Coral Level resort and Tripguys.com
We have been traveling with a group for 12 years....30 people this time! Tripguys.com recommended this resort and we couldn't have been happier! We stayed in the adult part of this resort (Coral Level) and were very pleased with the amenities and service. Top shelf alcohol (better than general resort), private restaurant/buffet in our building, and entertainment events right outside our rooms! Vanishing edge pool looked right out to ocean...awesome! Would highly recommend!
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $76 MXN (Approx.$5.00 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:30 AM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals;this will place a hold on your funds.
Convention policy:individuals attending a convention cannot book this property for their stay.If found attending a convention, guests may be subject to higher room rates upon arrival.
SPRING BREAK POLICY - Iberostar Hotels & resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Transfer Policy:A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:Room taxes and service fees are included in vacation price.minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Iberostar Hotels & resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.