What We Love

  • The 11,000-square-foot Rainforest Spa is the ultimate rejuvenation experience for your mind, body and soul
  • Get active on the resort’s two tennis courts and two pickleball courts.
  • You won’t find a larger swimming pool on the island. Plus, you have swim-up bar access to cool drinks and creative cocktails.

Things to Know

  • This resort is not all-inclusive. Food and drink must be bought separately.
  • It’s a 13-mile drive from Luis Muñoz International Airport to the resort.
  • The resort features two Tom Kite-designed 18-hole championship golf courses.


Find yourself steps from the water in beachside suites at Hyatt Regency Grand Reserve Puerto Rico. The resort is set against the backdrop of the beautiful El Yunque rainforest and is the perfect family-friendly getaway with loads of fun for everyone. Lounge by the sprawling lagoon-style pool, get a round of golf in at one of two Tom Kite-designed 18-hole championship golf courses, or tour the historic buildings of nearby Old San Juan. Revel in modern luxuries and comfortable accommodations in oversized suites–each at least 520 square feet–and enjoy stellar ocean views and the island’s verdant scenery. Whether you’re looking for non-stop fun or a lowkey island retreat, the Hyatt Regency Grand Reserve Puerto Rico is the spot for you!

Property Information

Year Built: 2004
Last Renovation: 2019
Accessible rooms: 10
All rooms non-smoking: 579
Double bedrooms: 283
Executive floor: 1
Floors: 3
Nonsmoking rooms: 579
Rooms with internet access: 1
Single-bedded accommodations: 296
Suites: 6
Total rooms: 579
Total rooms and suites: 579

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Resort Details

Dining

Enjoy an array of cuisines and delicious cocktails from one of the five gourmet restaurants and three chic bars.
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Amenities

Make yourself at home in deluxe guest rooms and suites overlooking the resort's spectacular views.
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Activities

Explore the wonderful island of Puerto Rico and take advantage of the two world-class, 18-hole golf courses.
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Hotel Advisories

Advisory A minimum mandatory hotel-imposed resort fee of 18% (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.

General Policies & Fine Print

Check In: 4:00 PM
Check Out: 12:00 PM
General Policies: No charge for children 12 yrs and under when sharing room with parents
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 12
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2531 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Bloodstains on the Bed and Shocking Management Response

    I recently stayed at the Hyatt Regency Grand Reserve Puerto Rico from November 23-26, 2024, and was deeply disappointed with the experience. The room I stayed in had visible bloodstains on the bed linens, which were not replaced for at least two nights, raising serious concerns about hygiene and health safety. Housekeeping also left a dirty cleaning cloth on the bathroom countertop, further highlighting the lack of attention to cleanliness. When I reported these issues to hotel management, their response was completely inadequate. The manager initially promised to address the matter and provide documentation but failed to follow through. At check-out, another manager offered conditional compensation that felt more like a threat than a solution, stating I would receive no discounts if I didn’t immediately agree to their terms. This unprofessional behavior left me feeling disrespected and frustrated. Additionally, Hyatt’s corporate team has been dismissive of my concerns, closing the case simply because I declined the insufficient compensation offered. As a loyal customer and new World of Hyatt member, I expected much better from a brand that prides itself on hospitality and service. I cannot recommend this property and urge potential guests to reconsider staying here until significant improvements are made in hygiene, guest safety, and management professionalism.

    Dec 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing experience!

    The experience at this hotel was great and all of the staff was very attentive and accommodating. Especially Ricardo Alamo at the lobby bar, he recommended I try a drink I had never had before and has now become my favorite drink! I will be sure to look for him on my next visit to the hotel.

    Nov 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing!

    Ricardo is the best! His hospitality and sense of humor was very much appreciated and welcoming as well as infectious. Any time I went to the bar with my family I looked for Ricardo as he was the one to get the party started! 10/10 highly recommend.

    Nov 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Ramon is the man!!

    Ramon is the best! He made our stay even better. He was attentive, personable. Delivered top notch service 100%. Highly recommend this resort and part of the reason is because of the amazing staff like Ramon! Thanks again for taking care of us!

    Nov 28, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Don’t go! One of the worst.

    Don’t go! Quality of the food is awful across all restaurants, they play loud music everywhere so if you’re interested in a quiet relaxing holiday this is NOT the place to go. Others were complaining also but management didn’t seem to care at all.

    Nov 28, 2024