Resort Details

Dining
OnSite Dining
  • ALESSIA ROOFTOP DAYCLUB
    Adults only
    An exclusive environment perfect to soak-up the sun while savoring the DJ vibes any day, or for unforgettable bachelorette parties, and celebrations. Enjoy the infinity pool, swim-up bar, daybeds and private cabanas. This adults-only restaurant atop our sprawling rooftop playscape serves up delicious snacks, meals, and crafted cocktails.
  • UMI ROOFTOP + TOKYO KITCHEN
    UMI Rooftop Restaurant a new gastronomic proposal of Thompson Playa del Carmen, offers dishes inspired by Asian cuisine with a Contemporary Tokyo Izakaya kitchen concept, lead by the Chef Osamu from Japan in an exclusive setting with the best view of Playa del Carmen and the Caribbean. The decoration and the atmosphere will immerse you in an authentic experience of Japanese culture with an always festive environment, DJ and live music making UMI a unique place and a must-visit in Playa del Carmen.
On-Site Amenities
  • Air conditioning†
  • Elevators†
  • Housekeeping†
  • Parking†
  • Room service†
  • Wi-Fi†

† Fees may apply

On-Site Recreation
  • Pool †
  • Shopping †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2102 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing time at Hyatt-centric Playa del Carmen.

    I had an amazing time in the rooftop UMI restaurant. Top-notch service and delicious food along with mimosa. Such a beautiful view and professional staff. I want to thank you GM Ankara who made our day special checking that everything is going well. A place to come back for sure. Kudos to the hostess and server!!

    Jan 06, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    If You Expect Luxury, Stay Elsewhere

    The rooms at this property are a clear reflection of its overall decline. Our reservation was downgraded to a smaller room without explanation, setting the tone for a disappointing stay. Inside, the linens were mismatched, old, and stained, and the amenities were stripped down to the bare basics, offering none of the comfort or quality expected. Accessing the patio was unnecessarily difficult, as furniture obstructed the doorway, forcing us to nudge it aside and climb over to step outside. To make matters worse, non-guests were allowed to use the property freely, further diminishing the experience for paying guests. The lack of attention to detail and upkeep in the rooms mirrors the neglect seen throughout the property, making it far from the luxurious experience it once was.

    Jan 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Place

    This review is for the Beach House of Hyatt Centric. This is a gem, small friendly boutique hotel at the center of Playa Del Carmen. Second time here and will be here next time and the time after and.... For my trip in Dec. 2024, I left my wallet with about 8K Pesos in my room. The stuff found it and contacted me right away, audited the contents and kept it all safe till I pick it up personally... all the story you hear about Cancun is not safe.. blah blah this and that.. well if you think you can leave your wallet in some hotel in NYC with 400 bucks in cash, you will get it back ???

    Dec 24, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect

    The best hotel in playa!!! The best location and best people! Alehandro is the most lovely people. We here in the second time and I wish to come back and enjoy this perfect hotel. The hotel is clean and all is new here. The roof is the best view ever. On the roof have a people is name Alehandro He is the best one here.

    Dec 10, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst customer service/ Trip ever

    Liars, thieves and worst place to stay. Worst customer service. They do not care about their guest. Lied about air conditioning working. Stay 4 nights and get 5th free promotion but charged me. Said I would be reimbursed but had to fight with them up until now and they decided not to honour their promotion. Said to get back money from my credit card company. I could go on and on. Will stick with Bonvoy and Hilton. Had to communicate with Manager by App not even in person. Wanted to meet me on his terms and time.

    Dec 01, 2024
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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