$100 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 5 nights.
$200 resort credit per stay (cannot be applied to room and tax). The resort credit is not part of the rate but will be a credit applied at the hotel.
Resort credit can be used for spa services, room upgrades, and specific food/beverages Minimum length of stay 7 nights.
The all-inclusive program includes the following amenities:
Unlimited drinking and dining at all of the property's food and beverage venues
Access to activities at the Kid's and Teen's Club and a variety of daytime activities and live nightly
All Inclusive Plan and are quoted inclusive of all applicable state and local taxes and service charges
Important Information: Redemption information will be provided by the hotel at check-in.
The hotel discount is already reflected in the vacation price.
Not valid in-room, breakfast varies by location.
Not valid in-room, breakfast varies by location.
Offer requires Thursday, Friday or Saturday arrival. Thursday arrivals require a minimum stay of four (4) nights and a maximum stay of five (5) nights. Friday arrivals require a minimum stay of three (3) nights and a maximum of four (4) nights. Saturday arrivals require a three (3) night length of stay.
The value of the discounted night has already been applied to the room rate.
Resort Details
- AumaAn experiential open-fire mixed grill, Auma features prime cuts and house specialties where meals unfold with ritualistic theatre in full view of fire and flame.
- Azulinda Lobby BarThe lobby lounge is a magnetic gathering point – a bustling central bar with regional and imported beer, wine, and daily cocktails
- Azulinda Market & CafeGrab unique snacks, drinks, coffee or midnight bites. From morning pastries to made-to-order sandwiches and sundown nightcaps, this bustling snack market is open 24 hours.
- La ChurreriaCheck out our kid-friendly, all-you-can-eat Ice Cream and Churro Shop.
- La LuceChoose La Luce, a convivial trattoria positioned around a central wood-fired pizza oven. Enjoy quintessential Mediterranean classics accompanied by carafes of wines and spritzes.
- MaxalSavor the rich traditions of Mexican cuisine. Explore by region, and enjoy traditional dishes, sauces, and flavor combinations from across Mexico.
- Maxal TaqueriaWalk up to the window and enjoy a rotating selection of tacos, featuring rich sauces, exotic flavors, and the freshest ingredients.
- Pool BarsEnjoy refreshing beverages from either of our two poolside bars.
- SunanJust steps from the beach, Sunan is a high-energy, all-day lounge influenced by the colors, flavors, sights, and sounds of Southeast Asia
- Vela Food HallFrom breakfast to dinner, our Global Buffet features hot and cold delicacies from theatrical live-action stations at each meal. No visit is ever the same in this dynamic, ever-evolving restaurant.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beachfront†
- Children welcome†
- Children's nursery†
- Communal bar area†
- Concierge desk†
- Elevators†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking, Offsite†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Multilingual staff†
- Outdoor pool†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Cancun Center
- City Center
- Xaximiulco Cancun by Xcaret
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4466 reviews
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Apr 24, 2025Will definitely return
Our family of four – kids aged five and seven – had a wonderful time here. The location is great, roughly 20 minutes from the airport and isolated from the hustle bustle of the Hotel Zone. The resort is compact and all areas are easily walkable, but it feels spacious enough as well – three pools including a dedicated kids’ splash area/park, several restaurants and of course the proximity of the beach right out front (which is visible from and a highlight of all parts of the resort). The beach isn’t large but there’s plenty of room for kids to play, and there are loungers situated farther down from the main area. They’re out raking seaweed constantly so, while it’s there, it’s not a big issue. The pool is no deeper than four feet at any point. It’s great for kids – and fine for adults… we found it ideal everything considered. A couple tips: The smoothie bar inside the buffet area (Vela) is a must-visit. Look for Diego, Harman and Adalizet at Vela. Sunan, the Asian restaurant, was our favorite for dinner – it doesn’t require reservations but it’s not open every evening so check the schedule. There’s also a somewhat hidden (and great) playground for the kids behind Sunan. The Nescafé machines inside the lobby are great – they make a number tasty espresso drinks and they’re quickly accessible anytime.
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Apr 24, 2025
Girls Trip
Had a great time at the Hilton Cancun. The staff was lovely. There were events every day and night and the food was tasty. First class service! Every restaurant, pool, and bar we were at the servers made it fun, were interactive, and very attentive!
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Apr 23, 2025
Great service
We had a great experience at Sunan restaurant, they had great sushi and fried rice! Jose, wis, Fernando and Fernandez were great host ?very pleasant and will do anything to make you feel at home. The breeze in the restaurant is amazing too!!!
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Apr 23, 2025
Excellent customer service, beautiful property, wonderful family vacation experience
This hotel has top-notch customer service, especially for an all-inclusive stay. After a few hiccups at check in, the concierge, Maria, was responsive right away, responding to emails and meeting with us in person. She then handled all of our dinner reservations for the trip, secured my husband and me a tequila tasting, and checked in regularly to ensure that our stay met our standards. Guadelupe at the Asian restaurant, Sunan, was outstanding, paying particular concern to my serious peanut allergy. He went so far as to ensure my wontons were fried in a separate pan that had not been used with peanut oil. David, who handled the tequila tasting, was also superb, taking his time to explain the history of tequila and the various options we tried. The best service of all was from Amir, who met us at dinner each night with wine recommendations and to make sure the meals were extra special. Beyond the customer service, the hotel is beautiful and clean. There are plenty of chairs poolside and Oceanside, and waiters and waitresses come by regularly to refill drinks and make sure you are ok. Each restaurant has good selections for both adults and children, along with quality wait staff. There are a variety of excursions that you can take from the hotel. We chose to tour the cenotes, which was about 45 minutes from the hotel and half a day touring the caves, snorkeling, ziplining, and enjoying a taco lunch. Our 4 night, 5 day stay was perfect, especially with direct flights both ways. We will happily come back and highly recommend this resort.
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Apr 22, 2025
Fantastic resort and a great vacation
Hilton Cancun is a fairly new, all-inclusive resort. It's clean, it's very large, and it has everything you can possibly want. The food is very good at the main restaurant as well as all of the food outlets throughout the resort. The beach is nice and it even has a secured area so you can swim out. The pools are fun with lots of amenities bars and food stations. It's very secure as its quite a ways from the main road so its very safe. It is also close to downtown Cancun if you want to go to town or get out on some excursions. Staff here is very friendly and helpful. Rooms are beautiful, modern, spacious and really easy to relax and feel rested. Nothing negative to say about the stay here.
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18