Hideaway at Royalton Riviera Cancun, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

21570 reviews

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  The team make this hotel shine ✨✨✨

  We have just got home from a 14 day trip to cancun and stayed at the Royalton! Here is a summary of how we found our stay! Arrival - ⭐️⭐️⭐️⭐️⭐️ stars we were met by the team who presented us with a welcome drink and cheery face. Our room was lovely but had a sofa bed so switched to 2 queens we had a lovely balcony and hot tub upstairs as well overlooking pool. Housekeeping cleanliness is fantastic, however, sometimes turndown was missed in evening. Restaurants there are around 8; we loved the Oceen point one which we paid extra for as it’s at hideaway and we only had diamond club access. We loved the Japanese and we also loved the Italian Grazie. We had butlers who made our bookings for us otherwise I believe it can be tricky. Get yourself a room with a butler. Foam parties are fun and enjoyable the only thing was the spring breakers who ruined it for us by jumping off the stage constantly so one day it got cancelled. The activities are great and the GYM is next level so if you like a decent gym book here. Evening entertainment there is something on every night so you won’t be bored. My only critique is we had 2 full schools of spring breakers when we stayed so forget getting a drink most nights but we did book a busy period. Wine list is nice but you pay extra, they do have some premium brands I enjoyed the bulldog Gin. We booked to see the dolphins through the tour company that went very well. Team members to recognise - Davide, Marlon, Rick. Roberto (breakfast) and the gym guys was amazing but forgot their names. HSK was always lovely and friendly as well. Thank you for looking after us all.

  Mar 27, 2025
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  AMAZING!

  For my first time in Mexico and staying at the Royalton Riviera was amazing! Our Butler Nora was very welcoming and answered all our needs. The entire resort was beautiful and very clean. Thank you for an amazing experience! We even made a friend with one of the staff named Joseph! he treated Us and our daughter with the utmost respect and was very nice and just a genuine and humble person! Thank you for making our experience one to remember! - Nardia, Jemar and Nova

  Mar 27, 2025
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  Less then "Enjoyable" experience

  Our 4th trip to the Royalton Riviera Cancun….this time as a group of 10 mature adults.....5 Couples. Royalton promises many things when you travel as a group….privileges, dinner reservations……none are true. We arrived to find that none of our five couples were in the same building in the Hideaway section. Only two rooms faced the pool, the other three faced the marsh lands. After discussing our concerns with the Hideaway staff, Gabby & Edson , we were guaranteed reservations at the alacarte restaurants for our entire group of 10 each night….only after we were told that one couple from our group had to attend a time share presentation for approx.. 2 hours. Each night we went to the restaurant that we were told we had a reservation to find, WE DID NOT ON 4 NIGHTS. Our group felt embarrassed and disappointed. After more discussions with Gabby & Edson, supposedly there was a “miscommunication” somewhere in the reservation process. This happened numerous times and we finally gave up wasting our time. The main buffet entrance to “Marche” has a putrid sewer smell every time we went there to eat. The rooms were decent but service each day was challenging as we had to call for service even though we left the “Service” placard on the door each day at 9AM. The Royalton experience lacked so much. Our group felt that once you have paid for your booking, all promises fall apart. Even when they make promises at the resort, there is always a “miscommunication” and things do not happen. We have been to over 15 all inclusive resorts and the Royalton does have positive aspects….the alacarte meals are good….if you can get in, the buffet has a large selection, rooms are good. Zen restaurant (Teppanyaki) the manager was extremely rude and would not allow anyone to order off the menu and forced us to take a predetermined menu for family style dinner……the entire meal was disappointing and was cold….for other than the sushi, cold food was not appreciated. The cons was the push to attend time share presentations, drinks that do not taste like they actually have alcohol, promises with no follow through. Unfortunately, the Royalton has been a resort we have recommended to many, but after this experience, we are done with Royalton. Large mature groups like we have, will not spend our cash/time at resorts that misrepresent what they offer, promise many things and deliver none. Unacceptable customer service at the Royalton Riviera Cancun. Royalton Management……FIX THE SEWER ODOUR issues in specific areas of the resort, especially in the entrance of the Marche buffet…..horrible!!!!

  Mar 27, 2025
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  Amazing service

  Everything was amazing , all the drinks were delicious, thank you to, JULIO, Fransisco, Sergio, Luis, the whole staff, the martini bar, food was great, service amazing, will be coming back, love these guys and i can not wait to be back here!!

  Mar 26, 2025
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  A five star experience in Mexico.

  The resort was fantastic comfortable beds, spacious rooms great TV programming. All of the staff was phenomenal very polite and great to deal with very accommodating. The entire experience was grand to say the least will be back next year and bring some more friends and family with us. Special thanks to Rodrigo, Hilda and Mauricio who all went out of their way to make sure our stay was phenomenal. Highly recommended. If you hear other people bitching about the little things don’t listen. It’s a great experience. Go there with an open mind and enjoy your time.

  Mar 26, 2025