Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- Restaurants
Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service. One a la carte restaurant is exclusively for Hideaway guests.
Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants. On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.
- Various Bars/LoungesThere are 17 bars in total; 5 of those only for Hideaway guests:
-Hideaway (swim-up) Bar - Adults Only Bar
-Hideaway Diamond Club™ Lounge - Adults Only Bar
-Hideaway Beach Bar - Adults Only Bar
-Pisces Swim-up Bar
-Aquarius
-Score Sports Bar and Lounge
-Lobby bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
- Spa †
- Tennis court
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21263 reviews
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Jan 19, 2025Disappointed
After a delayed flight of more than 8 hours we arrived to find that the rooms that booked were released the front desk clerk was scrambling to find rooms for a bus load of people The lawn care consisted in spraying pesticides with the wind blowing it towards the pool area when asked to stop they just moved and continued Additionally maintenance workers sprayed paint and chemicals while people were at the pool with the wind blowing in the pool direction A’lacarte app was frustrating at times, with preservance we were able to get our dinners Food was good and the staff worked hard Lastly we were without ice for 3 days and brand name liquor was not available Shout out to Diego in the kitchen he made my morning meal delightful
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Jan 19, 2025
Big Resort Terrible Service
The service was terrible. This was our 5th stay at all inclusive resort in the Mayan Riviera (Mexico) always at a different resort. This resort is BIG! While getting to and from your room via the hallways it feels like miles long. There are elevators, escalators and ramps but tons of walking required. There are lots of pool and restaurant options. The food was excellent! All that is great however the staff, especially bartenders were not friendly, they seemed understaffed and couldn’t keep up with the line ups, no eye contact, no smile and no effort to engage. The main floor lobby has beautiful views to take in the sunrise. This is the first resort I’ve experienced where you can also see the sunset.
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Jan 18, 2025Concierge service
The concierge was amazing and Alexis handled every aspect of our dilemma and solved it so very well. He helped us so greatly and was so fast to solve our dilemma. The hotel is good too. The food was amazing and the buffet was very nice and a lot of different options for food
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Jan 18, 2025
Wonderful
What an amazing experience. The hotel was immaculate. The staff from the off were superb. Unable to fault any meal we had. My personal favourite was the steakhouse. The guys working behind the diamond class beach bar were brilliant. The drinks were excellent quality. The beaches and grounds were beautiful and well kept. The pool and room butlers were great! Everything we asked for was always there on time. The only draw back is the location. Taxis are expensive if you want to leave the complex.
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Jan 18, 2025
Salon-Up do!
Sarai at the salon was wonderful. Did both my hair and my daughters for my other daughter’s wedding. She listened, looked at the picture I brought and executed it perfectly! She was friendly and personable. Would go back! #devonandmarck2025 🤍🤍🤍🤍
- AdvisoryThe Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
- AdvisoryThe second phase will be cover lavish suites of resorts. These improvements will be implemented in different sections throughout the resort and will take place in a slower pace. It has been specially outlined like that to avoid any disruptions to our clients.
- AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.