Hideaway at Royalton Blue Waters, An Autograph Collection- All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

689 reviews

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  Manager Diamon Club I want to mention that we had two butlers (Kimberly and Ricardo) who were amazing. Many servers

  Diamond club Hideaway lounge At our arrival the staff never offered a welcome drink, no smile! Then the lady told us that for the first evening diner, we would have to go to the buffet!!! I said no, then we waited to speak to our butler and finally we got a reservation made! We went to the club a couple of time and when I asked for a gin and Tonic, the server responded, we have no tonic???? I said What ??? then after 20 minutes she came back with some tonic. The staff were not friendly, did not smile, and they did not even look at us. Room We had a swim out (2104). At our arrival in the room the fridge was not filled, one of the bottles of coke was half empty (used). We had to ask daily to have a refill. They were no iron, no iron board, the shower door was dirty, there was no beach towel in the room and only one long chair. Turn down at night was done 2 times during our 10 days stay. One day, the cleaning lady forgot to lock our patio door and left it half open. Restaurant Hunter steakhouse restaurant New Year eve. That night everyone had the same menu (was fine with that), it was steak. We asked for a cooking “medium wear”, but the server said, " you can’t, all steak is medium tonight" We asked the manager of the Hunter to have our steak the way we like. Finally, we got them the way we asked for, and they were very tasty. Italian restaurant Our reservation was at 6:45hrs PM and we got our plates at 8:05hrs PM. I had a steak full of fat with some salad and one piece of tomato, no potatoes or rice like advertised in the menu! The restaurant supervisor came and offered us to come back another time to prove that they could do better! Again, at the Italian restaurant for breakfast this time. I ask 2 eggs over easy, one egg was rotten 😡and I got sick! It took an hour to get our plates! Besides us they were some customers who were talking to a manager and were very mad! They order egg Benedict and get burger breads instead of English muffins. Who does that on a 5**** resort. In our stay we only had two breakfast order to our room, all the other morning was at the Italian restaurant. Event at our last day, we had to wait an hour for our breakfast while the restaurant was half empty! Never we had what we ordered. ex: menu say Banana pancake with whip cream. what I got was pancake with syrup, that's it. Not a morning of this 10 days, we had what I asked for breakfast. TEX Mex, On our last night. We waited at lease 20 min to get wine and water to the point that we had to ask the hostess to have some. Then ordered and got our soup but no spoons. We waited 20 min for those, soup was cold. We also ordered steak and had to ask for a steak knife to cut and was full of fat.

  Mar 27, 2025
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  An experience of a lifetime

  Royalton was amazing! Something to do and enjoy for everyone! Would definitely recommend diamond club for the extra perks! It made the experience much more memorable and worth it to be able to make dinner reservations and more access to the resort. My experience was also memorable because of the amazing staff! Vashan, Marville, Maxwell, Mathew and Lisa kept the Pisces swim up bar and Aqunias mix bar alive and so fun! Definitely the most hard workers at the Royalton. Additionally, Tyrone and Malish kept the party fun for the vibe team! They were so social and made connections with each resort member and traveler. Other amazing person who made my experience was Sashana from the Zen. Her cooking was incredible, along with her sense of humor and sociability with her guests! My trip at the Royalton was definitely a trip to remember!

  Mar 27, 2025
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  Fun in the sun with the vibe team leader

  Anthony Morgan from the Vibe team made our stay unforgettable. He and his team are very accommodating to the guest. Forever thankful to our new friend. We will definitely be back to visit and we hope that Tyrone will still be there. Thank you again Jeff and Julie

  Mar 27, 2025
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  The great Canadian girls trip

  We stayed at the hideaway adults only. The resort was stunning. The beach was pristine and the pools clean. Food was great. The staff were great especially the Pisces pool bar. Considering there were only 3 bars (not including the diamond club options) on that property and the other two were away from beach and pool, the pool bar staff didn’t stop from the minute they walked in to the minute they left. I honestly hope they get paid well because they knock it out of the park and work soooo hard in the heat for so many guests. A specific shout out to Kennordo who goes above and beyond to make the Pisces pool bar a fantastic place to visit. He deserves a promotion!!

  Mar 27, 2025
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  Beautiful Place

  Beautiful resort in Jamaica. Rooms are nice but on smaller side, good enough for 2 people. If you need anything just send a request in the app and it’s delivered. Hotel is very clean. Food is really good. Coffee is amazing. I really liked the Hideaway side as it was calm compared to Blue Water side, although there was always something going on by the pool. Vibe team was trying their best to get guests involved. Great little cafe with pastries, sandwiches, ice cream and any coffee you want. Really liked their iced coffee. A la carte restaurants were good. I was sorry that we could not get a reservation for the Japanese one as it was one of the favourite for us at Royalton Punta Cana. Stake house was very good, Indian and Italian as well. Tex Mex was just ok for us. Buffet had lots to choose from. Beach was beautiful and clean, water in the sea as well as pools was nice and warm. First day we had trouble to get loungers and beach towels but then figured out to talk to the pool attendants and for few dollars they would get you everything including umbrella. Foam parties are fun as well as slides and lazy river. Jamaica day dinner was unforgettable. We stayed in room 315 just above sea food restaurant with a bit of a view of the sea. Higher floor would have a nicer view. All in all great resort and I hope to go back in the future.

  Mar 27, 2025