What We Love
- Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty.
- Mingle and socialize with fellow guests at one of several bars, pools and and more.
- All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay!
Things to Know
- The resort is located approximately 75 minutes from the airport.
- The Heaven Section of Hotel Riviera Maya is accessible only to adults.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- CiaoSavor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.
- FridaDiscover the fiery flavors and festive atmosphere at this unique resort culinary destination.
- Le Petit Couchon
Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.
- PizzetoStep outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.
- The MarketEnjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
- Toro
The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.
- Various Lounges/Bars
With 9 legendary bars, you're never far from a refill. That's what being a Rock Star is all about. Raise a glass and toast to all things awesome as you live it up and take it through the night. Or, relax and grab a cool drink along the crystal blue waters and warm Caribbean sand with service by the pool.
- Sun Bar, the perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.
- Martini Bar (Heaven Section), where you can enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
- Heaven Bar and Disco (Heaven Section), just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
- Rhythm Bar (Heaven Section), part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international drinks just steps from the Cross Current pool.
- Juice Bar (Heaven Section), located next to the Body Rock fitness center, enjoy some of the purest fruit and vegetable mixes that Mexico has to offer.
- Lobby Bar (Heaven Section), the perfect place to raise a glass, located off the main lobby.
- Dive Bar (Heaven Section), just a few short steps from the main pool, featuring fresh beverages and light snacks.
- Float Bar, a pool side bar.
- Caffetto, featuring snacks, coffee, full bar and premium cocktails served until 11PM.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Baggage hold
- Bicycle rentals
- Children not allowed
- Concierge desk
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Please contact hotel directly for details on available packages.
† Fees may apply
- Bike rental
- Direct access to a beach
- Fitness center on-site
- General †Crossy Road - Each game specifies its minimum age requirement. The general recommended age is 5 and up. Children under 12 must be accompanied by an adult. Guests can purchase a rechargeable card with any amount they choose to use on all the games.
ARCADEStep into the action at ARCADE, the newest addition to Vibe City.Packed with a mix of classic and modern games, this vibrant space is designed for players of all ages. From claw machines with exciting prizes to fan-favorite games like Crossy Road reimagined for today’s generation, it’s nonstop fun around every corner. - Hot tub7 Outdoor Hot Tubs, 2 Indoor Hot Tubs
- Non-Motorized Water Sports †- Kayaks- Paddleboats
Additional activities in the Fitness Center:
- Obstacle course
- Yoga Hut
- Aerobics room
- Spinning room - Pool
Central Pool
Exclusive to adult guests, the central pool at Heaven is the perfect spot to grab some sun, lounge, or cool off with never-ending cocktails.
Semi-Olympic Pool
Available at Heaven for all adult guests, this cross current pool combines relaxing currents with the all the style of Hard Rock.
Cross Current Rhythm Pool
Available at Heaven for all adult guests, this cross current pool features combines relaxing currents with the all the style of Hard Rock.
Heaven Indoor Pool
Located within the Heaven Bar & Nightclub, this indoor pool is surrounded by lavish style and undeniable opulence. - Spa †Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen. Enjoy everything from massages and facials to renowned Hydrotherapy and peaceful surroundings. It’s no limits relaxation thanks to our qualified team of Spa Advisors and a full menu of tantalizing services.
- Tennis courtThere are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Water activities †
Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya
Hours of Operation*:
-10:00am to 6:00pm
-Snack bar: 11:00am to 5:00pm*Times are subject to change based on occupancy
Attractions:
• Attraction 1: 9 slides of different sizes for children and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attraction 3: 6 high-speed slides for teenagers and adultsDetails:
• Minimum height for slides is 3 feet 5 inches
• All children under the age of 8 must be supervised by an adult
• Poolside snack bar available
- Golf †Golf course located within 10 miles of the property.
- On-site EntertainmentThere are schedule theme parties throughout the week.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
23172 reviews
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Sep 05, 202560th birthday girls week
great time with family and friends girls week. Our stay was fabulous, the food was great, the pools were wonderful the swim-up bar was delicious. The Faro restaurant was magnificent especially our server, Francisco. At poolside, Nick was tremendous as he gave us a few g massages which were so cool, relaxing and surprising. We had poolside birthday celebrations for a few people in our group and Nick and staff went above and beyond for us always. Our room was nice however the water would switch cool to hot quickly. Service was great. Transportation between the buildings was phenomenal.
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Sep 05, 2025Vibe city
The rock climbing was fantastic, Brian was very helpful with teaching us how to rock climb. It was so much fun, we would for sure come back again! Thank you Brian and Jael y Arianet
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Sep 04, 2025
Entertainment crew, Mexico 2025. Go Hector
Absolutely amazing shows here, we loved queen and the kids loved neon humans but want to shout out especially to Hector in the entertainment crew! Absolutely brilliant human, my son Harrg loved him and he made us all feel very welcome and part of the experience. What an asset to this place x
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Sep 04, 2025
Fantastic family holiday
We have been to Mexico 5 times before but have only been to The Moon Palace including The Grand. It was exciting but a little nerve wracking to try another hotel but we decided to be brave!! The Hard Rock Riviera Maya is a smaller resort than the Moon Palace. There are lagoons instead of a stretch of long sandy beach but this adds to the beauty of the place. It is all kept clean and tidy, constant work going on to tend the gardens and keep the buildings looking good. The pool was great and so too was the pool bar. We loved the gym, we signed are two boys in (ages 15 and 17) and they were able to visit daily without us there. We went to the spin classes with Maia (I think that’s her name) and she was amazing. It was a full body workout with small weights. She also did functional training too….. such a great instructor. Just wish the classes were longer. The gym has plenty of equipment to keep everyone happy. We were in block 9 which was perfect as it was close to the pool, the red lobby and Vibe city. We liked visiting vibe city in the evening to play pool and table tennis. There is a bowling alley there and other things to do but we were just happy doing the free activities. Our room was just the basic one, so we had a rollaway bed. I must say that the check in process was the most efficient that I have ever experienced. We flew from the UK so were very tired but the check in was so quick and easy. We asked for a rollaway bed and it was delivered so quickly too. Check out was equally efficient. The pool service was a little slow whilst we were there, it was the end of August and I think the peak of the summer holidays was over…. So less staff to tend the pool area. There was just one waiter to help most of the area so it took a while to get served. This was no trouble though as we could go and get our own at the swim up bar. The restaurants were great. Food in all of the restaurants was to a high standard and so too was the service. We were there for 10 days and had a fantastic time. Only issue is no pancakes / crepes being made in the cafe to order… I say this because my 15 year old loves them and this is the highlight of his holiday when he goes to Moon Palace… so for him the Moon Palace wins. Although for me, the Hard Rock is certainly recommended.
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Sep 03, 2025
Fantastic week!
Amazing week. Staff at the adult pool was attentive to our needs. They helped our group of 6 find chairs, they decorated a chair for a birthday and brought out a special dessert. Our breakfast at Faro was delicious! Francisco took care of us and helped plan special birthday lunch! The chef, Cintia, came and checked on us often. Each restaurant took excellent care of us! Rooms were clean and the bed was comfortable. We look forward to coming back!
- Advisory- The hotel has an Adults Only Concept. The hotel will not allow any children under 18. - The hotel is located on the ocean but it is on a lagoon style beach. There is a beach inlet located in front of the hotel. - Spa treatments are not included in the vacation price. Fees apply.
- Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe Heaven Eden is officially open and the guests that are staying in Heaven Eden will have access to the new adults only section. • Building 1 • Building 2 • Eden Beach • Eden Pool • Wai, Umo, Faro, Petit Cochon Adults staying in Hacienda can access to (Wai, Umo, Faro, Petit Cochon) of Heaven Eden for dinner and guests staying in Heaven or Hacienda will have access the areas as family friendly, Heaven Lobby, Spa, Posh and Body Rock.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- AdvisoryDiscover "The Rock" Climbing Experience at Vibe City! Located on the ground floor near the bowling alley, it offers two exciting climbing options: Bouldering—a 3.5m wall with difficulty-based grips, no safety gear needed; and Vertical Climbing—an 8m wall with a safety harness for controlled descents. Open daily from 10 AM to 8 PM, it’s perfect for ages 4+ (bouldering) and 6+ (vertical). Day Pass: $10 (coming soon). Climbing shoes: $5. Maximum capacity: 15 participants.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.