What We Love
- The beachfront infinity pool with two swim-up bars is the ideal location for making new friends.
- Adults can ramp up their social life at one of several clubs, bars and lounges located onsite.
- 24-hour room service will keep you constantly connected to the amenities and indulgences you love.
Things to Know
- The resort is an all-inclusive hotspot for couples and families.
- It's only a short 19 minute drive from the airport to the resort.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Ciao
International/ Italian A la carte service.
International breakfast, Italian A la carte dinner.
Reservations recommended. - Frida
Mexican A la carte specialties.
Reservations recommended.
- Ipanema
Brazilian grill serving A la carte dishes.
- PizzetoDig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
- The MarketInternational Buffet
- Varioius Bars and Lounges
• Smash Bar – lobby bar
• Dive – swim-up bar
• Float – swim-up bar
• Splash – pool bar
• Beach Bar
• Diego Bar - poolside bar
• Uncorked - Wine Bar $
- Zen
Asian a la carte Izakaya, teppanyaki & sushi.
Reservations recommended.
- 24-hour front desk
- Accessible facilities
- ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- 24-hour front desk
- Accessible baths
Adapted room doors - ATM/Cash machine
- Babysitting†
- Baggage hold
- Beachfront
- Bell staff/porter
- Business center†
- Business services
- Children programs†
- Concierge desk
- Exercise gym†
- Housekeeping - daily
- Internet services
- Jacuzzi
- Meeting rooms†
- Nightclub†
- Non-smoking rooms available
- Parking
- Pool
- Restaurant†
- Room service
- Safe deposit box
- Spa†
- Tennis court
- Wakeup service
† Fees may apply
- Basketball court †
- Billiards †
- Children's program †
The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.
Hard rock roxity kids club™
- Fitness center on-site †Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
- General †
- Memorabilia, featuring a selection of priceless music memorabilia.
- Amphitheater, hosting live music and shows
- An expansive poolscape - Nightclubs †
- Pool †Freestyle pool with a section for children and pool with hidrojets.
- Spa †Rock Spa ($)
- Tennis court †There are two lit tennis courts.
- Golf †- Riviera Cancun Golf Club designed by Jack Nicklaus - 20%service fee applies.
- Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies. - Water activities †
- Chichen Itza
- Tulum Express
- Boogie Surf Dolphin Ride
- Paradise Adventure, Subsee & Snorkel
- Zip Line
- Tumbler Store
- cancun marketCancún’s Bazaar,Cancun Shades,Monogram,and Rock Shop®
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19899 reviews
-
Apr 10, 2025Excellent service
Had a great trip! We enjoyed the food and cocktails. I had a wonderful massage by Lety. We have been here several times. We are always happy to see our favorite waiter Carlos, at Toro or the international buffet. He is an incredible server and has been our waiter on all of our trips. Jesse, our butler, is so amazing. She took care of our every need! We wanted to take her home!!!!
-
Apr 08, 2025Paridise pass
Food was terrible. Biggest problem was paridise pass ripped us off for 499 $ then wanted 99 $ so we wouldn’t lose the 499 $ it’s a scam and hard rock is responsible. I am a high roller never step foot in a hard rock casino again. Take the 499 $ and enjoy your peanuts. Never ever again Denise Goncalis from paradise from Cancun stop emailing me or I will report her. 👎👎👎👎with hard rock
-
Apr 06, 2025
Great fun at Hard Rock Cancun!
We have excellent memories of the fabulous Hard Rock Hotel! Jesse was our wonderful butler! She set us up with the most romantic dinner. It included an artist named Tony that Sculpted a picture in the sand with a guitar and a welcome message for us! He did a beautiful job. Butlers Ernesto and Kevoy also helped us out when Jesse was not there. Jorge Carrillo is a waiter at Toro Restaurant! He is exceptional at his job and went the extra mile in his service. He was kind and smiles always!! His friend Carlos is also kind and took care of their station with pride and courtesy! We went back each morning because they made us feel special. Our trip included so many special staff members who made our trip so much fun such as Gio in Frieda restaurant provided exceptional service, Christian one of the food managers kept all restaurants organized in working order, Ailyn from entertainment, Alfonso the DJ had the music and party hopping and Willy at the pool!
-
Apr 04, 2025
Hard Rock Cancun Spring Break
Excellent like always! We had a fabulous spring break at HR Cancun. Nothing beats the Vibes of Hard Rock resorts, and that's why keep coming back to this OG location. Beautiful beaches, super friendly staff and excellent service. This wouldn't have been a perfect vacation if it weren't for Kevoy and Neto, our butlers. At the pool, we love seeing familiar faces that are as friendly as always, the pools boys Willy and Tacho, with towels on hands and ready to assist. The servers, Fausto & Hector (HH) was with us almost all week, and he was soo on point with refills. At the beach, David I think - can't recall the name but I just wish I could go back. The restaurants were great, we did Zen twice (they are all hibachi tables), Isla was my mother in laws favorite, toro was great. Overall a great vacation!!!
-
Apr 04, 2025
Amazing Vacation at the Hard Rock Cancun!
Thank you Hard Rock for a fantastic stay. My family and I enjoyed every moment. Hard Rock has an amazing staff who certainly made our vacation fun and relaxing. A big thank you to Yared, Victoria, Gray, Nestor, Christian and Chac at Torro and Beto, Peewee and Angel at Frieda restaurant, your hospitality and dedication to ensuring the guests are comfortable and given great service was truly appreciated. The entertainment staff did a fantastic job keeping the energy up poolside and every night at the concert hall (The Fuego show and Micheal Jackson show were spectacular!) We loved the really big infinity pool overlooking the pristine beach. We’ve been to a few other resorts further south, however this location by far had the cleanest beach (minimal seaweed!) We enjoyed swimming in the clear blue water; although some days were too windy to boogie board. Overall we thought the resort had amazing service and great drinks and the food was really good (especially at Isla and Ciao restaurants). We felt the resort did lack a good teen zone for the older kids to hang out and the gym could be larger for the amount of guests it can serve but Pedro and Emmanuel did a great job welcoming and getting them what they needed to those to get some exercise. We definitely recommend this resort!
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
- AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary. - Pet Policy : Pets Allowed:
A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.