Grotto Bay Beach Resort - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3615 reviews

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  Amazing BERMUDA! Amazing RESORT! (Just fix your dining!).

  Accommodations: The rooms were perfect — clean, comfortable, and extremely quiet. The bed was fine, and the bathroom (especially the shower) was great. It was easy to fully relax and recharge here. Beach & Pool: The pool was lovely, but the real gem is the beach — just a one-minute stroll from our room. The sand was soft and pristine, and the water was more beautiful than any photo could capture — truly breathtaking. Water sports were simple to arrange and a joy to do. Everything about the beach experience felt luxurious and easy. Vibe & Location: The location couldn't be better. Just 5 minutes from the Blue Hole, it’s ideally situated for exploring. The entire resort has a peaceful, restorative vibe that makes it the perfect place to unwind. This is easily one of the most restful and calming vacations I’ve ever had. Caves: The caves on the property are absolutely magical — unique, peaceful, and a total highlight of the trip. My daughter couldn't stay out of them. Wi-Fi: The Wi-Fi was spotty throughout our stay — slow and unreliable. Honestly, though, disconnecting a bit added to the restful vibe. If you need to work, that might be an issue. Dining: This was by far the biggest drawback. Dining was wildly inconsistent and frustratingly slow. Lunch: Slow but delicious. Breakfast: One morning was wonderful. The next, the French toast was literally raw. Day three had great pancakes, but the eggs were inedible. Dinner: Night 1: Buffet — mediocre. Night 2: Surprisingly excellent food. Night 3: Just awful. Dinner service was extremely slow — often 2 to 2.5 hours, which made evenings feel long and draining, especially with kids. Food Allergies: Unfortunately, the dining staff — while the rest of the resort staff were absolutely wonderful — seemed visibly annoyed and irritated anytime we brought up our daughter’s food allergies. Despite informing them in advance and reminding them daily, they made no real effort to accommodate her dietary needs. She ended up eating plain white rice for three consecutive dinners, which was unacceptable at a resort of this level. Staff: Everyone else we encountered — from housekeeping to front desk to beach staff — was friendly, kind, and went out of their way to make the stay special. It’s a shame the dining team felt so different. One in particular, Glady, really hated us. Like, he...hated us. Cost & Value: It’s definitely expensive — but the beach, beauty, and sense of calm still made it feel worth it overall. Tip: Definitely do the All-Inclusive plan. For us, it ended up saving money, and considering the high cost of à la carte dining, it was a smart move — even with the dining issues. It's not "All Inclusive" like at Bahamian resort. More like...just meals and drinks are paid for. ⭐️ Final Verdict: Grotto Bay is a truly beautiful, restful place to stay, with perfect accommodations, a stunning beach, and an unbeatable location. The water is unreal, and the peaceful vibe makes it easy to truly unwind. If the dining team improves — especially in how they handle food allergies — this could be a five-star experience. I would return in a heartbeat, just with a few snacks and slightly lowered expectations for dinner.

  Apr 21, 2025
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  Nice place to visit - as long as you don't need the Internet.

  Everything was great, except the Wi-Fi, which was quite poor - all day long. I didn't try it after midnight, so if you're a night owl, maybe it's there. If you need connectivity, don't plan on getting it here. I got a lot better connectivity at a local tavern. Our housekeeper was superb. The front desk people were good, as was the concerige. Food was good, but expensive.

  Apr 21, 2025
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  Great To Be Back!

  We had a splendid week at the Grotto Bay Resort. We used to visit Grotto Bay regularly but have not been able to go for a while. We were happy to see some of the familiar faces from before and got to know some of the new staff members. The service was top notch as in the past and we enjoyed the fabulous food and drinks. All the staff work very hard to make sure guests' needs are met. It's good to see the resort continues to renovate and improve the property. We especially enjoy the water sports offered on the premises. Mike and Ryan at the Blue Hole Water Sports provided excellent services to all the guests. We will continue to go back to Grotto Bay Resort and enjoy all the amenities.

  Apr 20, 2025
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  I'm ready to return!

  Overall, my stay at Grotto Bay Resort was wonderful! The recent renovation of the main building is beautiful and sitting in the lounge areas was very relaxing, especially after dinner. Also, the spa massage is beyond relaxing. I was reluctant to book, as my trip duration was limited, but I was fortunate to be scheduled with Lisa and hands down, no pun intended, she was the best massage therapist I've ever had.

  Apr 20, 2025
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  Bermuda Bliss

  The hotel is a two minute drive from the airport yet you never hear planes! Fantastic location. If you are All Inclusive ask for the included bus pass. We toured the Island daily & ferry using these. The drivers & people are so friendly. The hotel food is unbelievable. The Chef Dominic introduced himself to us....what a lovely Gentlemen. They made me a stunning cake as a surprise on my Birthday. The fish dishes are the best I have ever had. The red snapper was my favourite. Rooms are very clean & modern. Each waiter was lovely, our favourites were, Vinay, Darrio, Raymond & lovely Michael. Many thanks for a magical stay in your lovely hotel on a beautiful Island!

  Apr 19, 2025