Grotto Bay Beach Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3593 reviews

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  Top notch stay at Grotto Bay

  I thoroughly enjoyed my time at Grotto Bay. My wife and I spent our wedding night there and rate the staff, service, and amenities as excellent. We also had dinner with a few of our wedding guests at the Palm Court restaurant and we all left satisfied and impressed. Finally, I have to recommend the spa. The service and ambience was exceptional. I would certainly stay at Grotto Bay again and I highly recommend the resort to others.

  Dec 16, 2024
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  First class resort

  WOW is how we would describe this resort. We're just back from the most amazing week at this beautiful hotel. The whole package was first class. The rooms were so clean and well furnished. Good sized bathroom with an excellent shower plus some toiletries. The housekeeping staff do a brilliant job. Our room was an ocean view - and what a view!! Crystal clear waters and unspoiled scenery. We were all inclusive which is excellent value for money. All the meals were first class with the evening meals freshly cooked to your choice. Breakfast was a total delight with the amount of choice. The waiting staff were really nice and helpful. The hotels location makes it really easy to explore the island as a complimentary bus pass covers the whole island and the bus stop is right outside the hotels front gate. The Cathedral cave is part of the hotels grounds offering the unique opportunity to swim in the caves crystal waters. I swam in the cave and it was a surreal experience and one that I will never forget - truly amazing. We loved Bermuda as the whole island is so clean and breathtakingly beautiful. The people are lovely, always smiling and eager to stop and chat. Thankyou Grotto Bay and Bermuda for a wonderful holiday and hopefully we'll be back some day.

  Dec 14, 2024
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  **"Disappointing Couples Spa Experience – Lack of Professionalism"**

  My wife and I were extremely excited for a couples spa treatment at Grotto Bay Beach Resort, but it turned out to be a deeply disappointing experience that left us feeling uncomfortable and upset. The biggest issue was the complete lack of consideration when it came to assigning therapists. My wife specifically requested a female therapist when we booked the appointment, which was a non-negotiable for her comfort. To our surprise and discomfort, 30 minutes prior to the session starting, they had assigned a male therapist to massage my wife without even informing us beforehand. When we brought this up, the staff acted dismissively and claimed there was an emergency with the female therapists available. Not only should this have been communicated to us in advance, but they showed no understanding of how this could be uncomfortable for some clients. This oversight completely ruined what was supposed to be a relaxing experience for both of us. For a resort that advertises itself as a luxury destination, this was unacceptable. If you’re looking for a couples spa experience that prioritizes comfort, professionalism, and respect, I strongly recommend avoiding Grotto Bay Beach Resort.

  Dec 11, 2024
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  Cave Swimming

  Swimming in the cave was a once in a life time experience. Incredible beauty and fun. The water was cold but so worth it. We were able to get some nice pictures. We already posted our pictures on-line and have friends asking “where was that” as they can’t believe how beautiful that experience would be.

  Dec 03, 2024
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  Convenient and fun

  Five minutes from the airport. Nice staff. The place is having work done but that didn’t get in the way of the fun. Beach bar is convenient. Water is calm. Rum bar is small and restaurant seems less than exciting. But walkable to swizzle inn (sidewalks) and Saturday night with DJ Bubbles was very fun Property nicely maintained but not fancy

  Dec 01, 2024