What We Love

  • It's all-inclusive and all-incredible - there's something epic for every beach lover.
  • Their coolio "Stay at one, play at four" plan expands your vacay playground, big time. And, you won't need reservations at any of the restaurants.
  • The natural freshwater canal surrounding the resort - hypnotic and dreamy.
  • Melting at the Zentropia spa with vapor baths and stress-ousting massages amid waterfalls.
  • The Brazilian steakhouse and Sunset Boulevard disco - not necessarily in that order.

Things to Know

  • It's 50 miles from Cancun airport. It's a drive, but you'll forget this when you see the beach.
  • Updates to the resorts are coming soon - you'll have to come back and see the facelift!
  • Snorkeling and kayaking are free. Yes. Free.
  • Don't miss the beachfront BBQ and live music on Friday nights.
  • Kids' Clubs are available to give you a breather, should you need one.
Grab your beach cap because your hair is about to be blown back. This beach wonderland has something for everyone, starting with their namesake - the 874 yards of pure white sand that's lined with shady palms. Oh, you say you're craving unlimited food and drinks, a massage, a little kayaking, Mayan ruins and maybe a few splashy water sports? No problem. This beachtastic resort has it covered. And more, especially with access to the sister resorts a coconut's throw away. Time to find a palapa and nestle in for the day.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 53 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 264

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Resort Details

Dining

You don’t have to go far for delicious food and drinks, these options have you covered.
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Amenities

Treat yourself to everything that this resort has to offer and more.
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Activities

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:

Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 


Convention Policy:

Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.


Hotel Spring Break Policy: 

This hotel cannot guarantee a spring break-free environment.


Transfer Policy:

A price may display when children stay free, if your vacation includes transfer to your hotel.


General Information:

Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 7247 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Bucek Wedding

    Staff was amazing, spoke fluent english and were very helpful, and friendly. We found the resort was under construction when we arrived, and were not aware of that when we booked, so that was quite disappointing, however the staff made up for it. We had an amazing time, felt like we were the only ones at the resort. Thank-you for the amazing service! We will be back!!

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Bait and switch

    It makes me sad such a beautiful property is so sub par. This is NOT ALL INCLUSIVE. You get drinks, towels and 3 meh buffets and that’s it. The other 5 restaurants on their app is about $40 a person. What’s worse is the staff lies to you about it! We were told by multiple staff on opposite sides of the property one restaurant it was “$8”. I confirmed in Spanish (not a language issue), but that’s not what happens when you get there. Many others guests had the same issue. There is 1 mile of beautiful beach on their site that you can only swim about 100ft of, unless you have a rented paddle board or kayak then you’re fine to swim and walk around (not a safety issue) otherwise the lifeguard will whistle. Staff walks the beach to offer you up charges for excursions but can’t/won’t bring you a drink or towel. You have to go literally to the property next door (1/2 mile). When anything is broken you have to call multiple times. This is not an understaffed issue. You’ll see dirty dishes next to rooms for hours and staff will walk by. You’ll see staff flirting at the bar for 45 min and never check on you (the table next to us had to go get them and had the same issue). The major pool is closed (and will be for at least a year) but want access to the adult sister property, it’s an up charge. Bait and switch at every turn! Skip this place, you’ll come back more stressed than you left!

    Nov 17, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Junior Club

    I cannot rave enough about Benjamin Montse at the Junior Club! He made our kids experience unforgettable. He went out of his way to make sure our kids had fun and also found our daughter’s beloved elephant that we were desperately trying to find! Thank you, Benjamin!!!

    Nov 17, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Would Not Recommend

    The service is very slow, often times did not receive the right drinks or drinks at all. We booked an excursion and they ended up getting moved to a different time and no one told us. The sheets and towels were dirty each time we received them. We are pretty sure the bed had bed bugs as we woke up covered in bug bites each morning. Most of the resort was under construction and we were not told ahead of time. The food was often cold and even got served raw food. The spa was good but even then our appointments kept getting moved. Overall it’s a nice location, but would not recommend staying here!

    Nov 17, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Service Was Lacking

    A beautiful resort but the service, was lacking. When trying to contact the front desk, it would usually take multiple attempts as you would get hung up on. Mini bar in room, never restocked, had to contact staff multiple times to get simple things restocked like bottled water.

    Nov 16, 2024