What We Love

  • It's all-inclusive and all-aahmazing - a beachtastic wonderland.
  • All the restaurants are reservation-free. You can show up on your own schedule.
  • The Zentropia spa with Swedish massage & the cold bath "eco-meditative" treatment. Brace yourself.
  • Relaxing in the hammock area and booze snoozing it for an afternoon.
  • The food options - if you're gluten-free or have allergies they've got a special menu.
  • Hanging out at the turtle nesting area - you'll love these sweet little babies.

Things to Know

  • It's 50 miles south of Cancun airport. It's a drive, but when you arrive, you won't want to leave.
  • The grounds are massive, so you'll be hoofing it a lot, but there are shuttles to cart you around.
  • You get four resorts for the price of one - three other Grand Palladiums are a coconut's throw away.
  • Bring water shoes. Most of the beach is great, but it's rocky where you might want to snorkel.
  • Six tennis courts along with wave after wave of water sports like kayaking, water polo & more.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Chic Caberet
    This venue requires a reservation and an additional fee payable directly to the hotel

    A delicious show. A spectacular dinner.

    Lights. Camera. Action! It’s time for Chic Cabaret. Prepare yourself for a delicious night-out with the stars as you make a toast to the best tunes of the century. Enjoy a party of flavors as you let our dancers, acrobats and timeless soundtrack carry you on a journey through the most unforgettable moments in history: from the 50’s to the present and everything in between, with of course some Latin beats thrown into the mix. Surprise your senses with an unparalleled combination of flavors and gripping performances at a dinner-show that will leave you breathless. And when the curtains close, that only means one thing…the after party has begun!
  • Various Lounges/Bars
    26 bars around the complex

    **Please note not all bars are located directly on the Kantenah side of the complex**
    ******************************

    Riviera Lobby Bar - Located in the Grand Palladium Riviera, Drinks service Open: 10:00am - 12:00am

    White Sand Lobby Bar - Located in the Grand Palladium White Sand, Drinks service Open: 10:00am - 12:00am

    Kantenah Lobby Bar - Located in the Grand Palladium Kantenah, Drinks service, Open: 10:00am - 12:00am

    Colonial Lobby Bar - Located in the Grand Palladium Colonial, Drinks service, Open: 10:00am - 12:00am

    Churchill Bar - Located in the Grand Palladium Kantenah, Smokers permitted - International Premium drinks, Open: 6:00pm - 12:00am

    Hemingway Bar - Located in the Grand Palladium Kantenah - Non-smoking - Premium international drinks, Reading lounge and books offered, Selection of table games. Open 6:00pm - 12:00am

    La Plaza Bar - Located next to the theatre in Grand Palladium Colonial, Drinks service, Open: 8:30pm – 11:00pm

    El Teatro Bar
  • Various Restaurants
    **Please note - not all restaurants are located directly on the Kantenah side of the complex** 
    ********************************
    Buffet style restaurants:
    -Beach BBQ - At least every Friday. Music, tables on the Beach. Reservation Required.

    -La Laguna Restaurant - Italian corner and Show Cooking. Breakfast, lunch and drink service
    -Kabah Restaurant - Located in the Grand Palladium Riviera - Italian and Mexican corner and Show Cooking
    -La Hacienda Restaurant - Located in the Grand Palladium Colonial - Italian and Mexican corner, Show Cooking
    -Tikal Restaurant - Located in Grand Palladium Kantenah - Italian and Mexican corner, Show Cooking 
    -Gran Azul Restaurant - Located at the main pool of the Grand Palladium Colonial - Italian corner and Show Cooking
    ********************************
    A La Carte Restaurants: 
    Dinner service - Open 5:30pm - 10:30pm
    -Portofino Restaurant - Located in the Grand Palladium White Sand, Italian style cuisine
    -Ribs & More Restaurant - Located in the Grand Palladium White Sand, Grill and barbecue style dinner
    -Rodizio Restaurant - Located in the Grand Palladium White Sand, Brazilian cuisine
    - Bamboo Restaurant - Located in the Grand Palladium White Sand, Asian style cuisine
    - Mare Nostrum Restaurant - Located in the Grand Palladium Kantenah, Mediterranean style cuisine
    - Sumptuori Restaurant - Located in the Grand Palladium Kantenah, Japanese style cuisine
    - La Adelita Restaurant - Located in the Grand Palladium Colonial, Mexican cuisine
    - El Dorado Restaurant - Located in the Grand Palladium Colonial, Barbecue style cuisine
    - Bar Punta Emilia - Located at the Palladium White Sand, "Rice & Fish" "a la carte"
    Open: 6:30pm-10:00pm

    Please note - Reservations are no longer required at each restaurant, but it is based on availability. Clients staying in The Royal Suites can pre-reserve a la carte dinner if they wish.

    Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour security
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Business services†
  • Child programs†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • 24-hour security
  • Complies with Local/State/Federal laws for disabled
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Business services†
  • Child programs†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym†
  • Free parking
  • Game room
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Luggage service
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box†
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Services†
  • Fax Machine†
  • Internet Access†
  • Telephone†
On-Site Wedding Services
  • Make your dream a reality in our resort. Celebrate your wedding or honeymoon in this luxurious resort that, in addition to featuring the 24 Hour All-Inclusive Program, also offers special packages for brides and grooms.
    Celebrate your wedding at a gazebo on the beach or on a private terrace surrounded by tropical gardens especially decorated for the occasion. In case of inclement weather, the hotel provides an indoor backup area.
    For additional information, please contact the hotel at: http://www.palladiumweddings.com/en/destination-mayan-riviera.php

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Beach
    • Water Sports
    • Scuba Diving*
    • Snorkeling
    • Catamaran
    • Kayak
    • Windsurfing
    • Deep-sea Fishing*
    • Pedal Boats
    • Windsurf, sailboat and catamaran courses*
    • Excusions*Information subject to change.
    • *Additional charges.
  • Children's pool
    There is 1 children's pool
  • Children's program, onsite

    "Baby Club" for infants 1-3 years.
    Mini-club “El Ranchito” for children 4-12 years.
    Open 9:00am – 11:00pm
    Located in the beach, between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa, with outside and inside areas, where it is possible to leave children under supervision. With a spacious lawn and everything necessary for the amusement and comfort of little ones. Playground, Indian camp
    Volleyball, Arts and crafts room, videos and games, Ecological tour of the resort to discover the culture, flora and fauna of the area
    Indoor and outdoor play area, Diaper changing room, Children menu
    ****************************************
    Black & White Junior Club
    Exclusive for teenagers from 13-17 years, open from 11:00am-12:00pm
    Located next to the pool El Rinconcito, in the Grand Palladium Kantenah Resort & Spa
    Rooms for video games, Computer games
    Pool tables, Table soccer, Teen disco twice a week from 9:00pm-12:00am

  • Fitness center on-site †
  • Leisure Facilities
    • Faclities & Activities
    • Gymnasium
    • Aerobics
    • Aqua-gym
    • Water Polo
    • Mini golf
    • Ping-pong
    • Archery
    • BB Guns
    • Rifle practice
    • Darts
    • Billards
    • 6 Tennis courts
    • 2 Paddle courts
    • 2 Badminton fields
    • 2 Basketball courts
    • 1 Soccer field (artificial turf) and 1 Indoor soccer court (artificial turf)
    • 3 Beach volleyball courts
    • 1 Multiuse field
    • Participatory games
    • 2 Shuffleboards
    • Petanque
    • 1 Shooting range for rifles
    • 1 Archery range
  • Motorized Water Sports †
    • Scuba Diving
    • Deep-sea Fishing
    • Excursions
  • Non-Motorized Water Sports
    • Snorkeling
    • Catamaran
    • Kayak
    • Windsurfing
    • Pedal Boats
    • Stand up paddleboard
    • Information subject to change.
  • Pool
    4 Gorgeous swimming pools, including the amazing 3,224 square meter Lagoon Pool, featuring 4 built in Jacuzzis
  • Spa †
    Guests will pay a fee per person, per day to access the wet areas of the Spa.
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf Course located within a mile of property
Off-Site Attraction
  • Other local attractions
    Located only 20 minutes from Playa del Carmen and 7 minutes from the village of Akumal

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10050 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Definitely not 5-star. Not worth the money.

    The only one good thing we have to say about this resort is that the kids club was great. Lots of staff, and did lots of great activities with the kids throughout the day. Overall, we felt very ripped off for what we paid. We paid almost half the price to go to Grand Sirenis next door, and even though it is only a 4 star, it looks and feels far more like a 5 star than Palladium. Food, staff, grounds, activities, entertainment, housekeeping -all of it is exponentially better at GS, and way more on offer too. Would not recommend Grand Palladium to anyone

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Overall good, some improvements could be made

    Overall good, some improvements could be made. The resort is too over crowded, making for a noisy breakfast experience. Some of the workers do not speak English or very few words of English.

    Dec 20, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Review

    Place is way understaffed and it shows in the workers, they do the best they can but have too much on their plate to do the good job they want to

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice hotel a pity it sits close to highway

    We spent one week at the hotel. The hotel is nice with a nice lobby entrance. Our 1st bedroom was on the highway side with constant noise of the highway. Impossible to sleep without closing window. After many complaints and 2 sleepless nights we got another room (thanks to one member at the reception very professional and kind) on the other side (quieter) even if there was music the whole night long. Hotel was also very crowded. For the rest the hotel is very nice with nature (a pity the highway is nearby) and animals. The beach is also really nice and quiet, and one can enjoy long walks in the sand. Shoes are recommended as there are rocky areas. Personnel was OK One side comment, it took 3.30 hours to get out of the airport in Cancun, terrible experience and summum of disorganization. We will not come back.

    Dec 14, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome show & dinner at Sumptuori

    The show with the meal was very entertaining! Kept us laughing the whole time. The food was ammaaaazzzing!!! So far the best meal! Every portion was delicious, not too salty or sweet. If I have a chance to return this trip, this is where I’d come.

    Dec 13, 2024
Hotel Advisories
  • Advisory- Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
  • AdvisoryRoom service: From January 1, 2022 the charge will be USD 15 per room and service.
  • AdvisoryAccess to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

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