Grand Oasis Tulum Riviera - All Inclusive

Customer Ratings & Reviews

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  Kindness of Grand Oasis Tulum staff !

  A Great Trip The warm hospitality of the locals, the richness of the culture, the breathtaking landscapes, and the delicious food all made this experience truly unforgettable. We had the chance to explore stunning sites — from paradise-like beaches to fascinating Mayan ruins and charming small towns. Everything was well organized, and we always felt safe and well taken care of. This trip gave us unforgettable memories, and we highly recommend Mexico to anyone looking for a mix of adventure, relaxation, and cultural discovery. Place: Beach like paradise, White Sand, several pools, Food: several restaurants, plenty of choice, nice drinks and tasty food. great staff and animation: kiddos club great organized and very kind staff , our daughter had a blastwith Brenda and Nancy. You can move your body several times a day thanks to the differents activities proposed by the great and funny staff and the gym opens at 7:00 am.

  Apr 22, 2025
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  Needs a lot of TLC

  We had 10 beautiful days because Mother Nature was on our side. The resort needs a lot of repairs, but overall we enjoyed our stay. The food was very good at all the places we were aloud to go. Was disappointed we couldn't use all the amenities. At the price we paid it should of been permitted. We really enjoyed speaking with the animators Sibely and Daniel, very friendly couple.

  Apr 22, 2025
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  Amazing hotel

  The hotel was nice and clean, the food was amazing and I wish I could have stayed for longer so I could have tried the full menu but what really made my experience even better at the hotel was the entertainment activities, I totally wasn’t expecting anything like this as other hotels don’t have it but this really made my holidays way better. Daniel surprised me with his energy and ways to make every activities fun, I have to mention Sibely who also was very fun at the karaoke nights and I believe everyone during this sessions were enjoying the fun, You have an excellent team, I have zero complains over this hotel and I would definitely come back next year!

  Apr 18, 2025
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  Old and falling apart

  Here is a TRUE review! We feel completely lied to. This resort is not what the pictures show. Maybe it looked like that when it first opened but now it’s a dump. 100% false advertising by the hotel and Air Canada. Even itravel2000 needs to change their advertising with updated pictures. This is not a five or four-star hotel. This is at best a 3 star. It is so rundown and the customer service is terrible. Once we landed, waited almost two hours for our transfer. Completely disorganized by Air Canada. Then drove an hour and half to get to the resort. Multiple drop offs to other resorts on the way. Of course we were last. Once arrived at this resort we gave 100 pesos to the driver as a tip and was told we needed to give $20 Canadian. Why???Completely put us on the spot. -we ended up spending an additional three hundred dollars to upgrade our room because it was so bad. -We learned that you cannot get a room with a stand up shower unless you spend the money for a junior suite. Which we ended up doing because the bathtubs were so gross. -No room service EVER. Doesn’t matter when you call. They won’t pick up. We tried in our standard room and in our junior suite. Talk to other couples as well and all had the same experience. -Windows and doors are filthy dirty. Beyond disgusting. Never clean. -rooms smell like mold -air conditioner is loud. -No pool cleaning. All dirty and greasy from sunscreen. -Pool bars do not open until 11:00 so you can’t even get a pop or a water -one spot out of the entire resort to get beach towels. Crazy far for some depending on where your room is. Mine was extremely far. Across the parking lot far. -no hot water for showers. Luke warm temperature. Tried morning, afternoon and late, never hot. -resort is old!!! Basically falling apart. - zero fine dinning - Nothing is opened 24 hours except a coffee shop. - Zero entertainment - Extremely rocky beaches. Hard to walk on the beach - Pools are all dirty and paint is chipped and walls are discoloured - For an all inclusive pretty much everything is extra. - Had a bunch of animals living inside the outside walls of our room. Made it almost impossible to use the deck. They kept crawling in and out of the wall. Not safe. - Air Canada did nothing about how disgusted we were - Hotel basically said too bad pay more for an upgrade. Still trying to figure out what we paid more for. The upgrade didn’t give us much. lol.

  Apr 17, 2025
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  Great Family Resort

  We had a wonderful experience. The grounds are beautiful, lots of pool options, the beach is beautiful. Everything is close, so you are not walking forever to get everywhere. The kids club is amazing, THANK YOU Brenda & Nancy! My children loved all the activities and the girls who ran it. The coffee was supreme. There was lots of options in the buffet every night and nice restaurants to choose from. It wasn't busy this time of year, so we didn't have to wait for anything and got our spots on the beach easily. The room cleanliness was average. Would highly recommend

  Apr 16, 2025