What We Love

  • The resort’s boho-chic vibe is what vacay dreams are made of.
  • Infinity pools with spectacular ocean views? Yes, please!
  • Indulge in a spa experience inspired by the cenotes of Riviera Maya. You won’t regret it.

Things to Know

  • Playa del Carmen, or simply “Playa,” is about an hour south of Cancun.
  • Bring your furry friends to paradise. The Grand Hyatt Playa del Carmen is pet-friendly!
  • Ball out on your vacay and book a swim-up suite and enjoy Grand Club perks during your stay.

Resort Details

Dining
Enjoy the creations of master chefs at three, amazing on-site restaurants.
OnSite Dining
  • Cenacolo
    Cenacolo delivers an authentic Italian dinner experience with a touch of luxury.
  • El Paseo
    El Paseo Is a chic, sophisticated extension of the vibrant Quinta Avenida, where you can ejoy a delicious coffee, homemade pastries, a healthy smoothie, or a tempting bagel with salmon. Enjoy as well signature cocktails while you admire the views and breeze of the Mexican Caribbean in our spectacular bar.
  • La Cocina Restaurant & Terrace
    Welcome the morning with our delicious gourmet breakfast buffet. Ease into your day enjoying the local delights and amazing views of the Mexican Caribbean Sea at La Cocina restaurant.
  • Sushi 'n' Raw Bar
    Enjoy the best Sushi in Playa del Carmen, our Sushi "n" Raw Bar is a unique oceanfront concept that combines to perfection the traditional Japanese dish with a light touch of the Caribbean, creating an explosion of flavors by putting together the freshest ingredients.
  • The Grill at 1-26
    A delight for the eyes as well as the palate, this vibrant restaurant is a favorite. Enjoy an exquisite variety of prime meat cuts and fresh seafood cooked in our charcoal grill.
Relax and unwind in state-of-the-art guest rooms and suites overlooking the Caribbean Sea.
Create memories at on-site theme nights, enjoy fun family activities, and so much more.
Off-Site Recreation
  • Shopping †
Off-Site Attraction
  • La Quinta Avenida
    A must-stop while visiting Playa del Carmen, endless shopping possibilities await along your stroll at La Quinta Avenida (5th avenue), where you can shop local handcrafts, souvenirs, and luxury goods from Mexican and international brands – only one block away from our resort.
  • 3D Museum of Wonders
    A one-of-a-kind interactive museum with 3D art that unveils a world of fantasy and imagination, explore your senses and strike a pose beneath mind-blowing artworks.
  • La Quinta Alegría
    A premium shopping mall, La Quinta Alegría hosts a variety of luxury brands.
  • Río Secreto
    A stunning natural wonder of Quintana Roo, where you can explore underground rivers and caves. Swim, hike, and be amazed by these fascinating geological formations.
  • Riviera Maya Jazz Festival
    An annual three-day, public festival that celebrates both international and Mexican Jazz every November, just steps away from our resort at the famous Mamitas Beach.
  • Joyà by Cirque Du Soleil
    Delight in a fantastic performance of drama, live entertainment, and acrobatics from the world-renowned Cirque Du Soleil.
  • Gastón Charó Art Gallery
    Gastón Charó Art Gallery is an iconic artistic spot in Playa del Carmen, right in the heart of La Quinta Avenida. A display of paintings, sculptures, photographs, jewelry, and handcrafts channel the spirit of our city’s vibrant creativity.
  • Xcaret
    Nature Themed Park in Rivera Maya where you and your family can enjoy dozens od natural and cultural attractions. Swim in underground rivers, admire the local wildlife, and enjoy a nigh-time show that captures the essence of Mexican history through folkloric dance and traditional music.

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5489 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent !

    Spectacular hotel setting. The design creates a wind tunnel down the middle of the hotel which is amazing! We had the entry level suite with an ocean view which was beatiful. Staff and service was excellent! We look forward to returning to this hotel.

    Apr 13, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Okay stay in Playa del Carmen

    Positives: * Great location in PdC (right on the main tourist drag) * Very nice pool areas * Right on the beach * Nice grounds. We liked the downward sweep from the lobby to the ocean. * Good and varied dining options (although expensive) * The staff was very helpful, especially when it came to switching rooms (see below) Negatives: * Our first room was so damp and musty that water was dripping down the walls and pooling on the floor. Apparently a lot of rooms have this problem. We were able to switch to a better room after the first night, but clearly the rooms are in need of updating. * Noisy every night we stayed there. Like, until after midnight. They don't seem to enforce quiet hours. The had a special event one night that didn't start until after 10pm. Bring earplugs if you are not a deep sleeper. * The facilities generally seems run down and in need of some TLC. We got a great deal and would probably go back for the same price, but I think otherwise there are probably better options in PdC.

    Apr 11, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Very average We will not go back.

    The configuration of the hotel is "weird". It is built on a hill overlooking a beach. So, you spend time going up and down stairs or a pathway. After a week spent in our room, we have not been able to turn down the A/C (too cold). Same goes with the electrical system that is somewhat automatic, and it is difficult to have the right light in the right place. The restaurants, there are three: Mexican. The grill and Sushis. The food is average (we ate in two restaurants) and like some other guests at the hotel, we decided to eat out. The beach... There are still some seaweeds in the water. It is not as bad as few years ago in Playa del Carmen but still, the presence of seaweeds in the water is not ideal. The swimming pools are full of young kids... Not ideal for swimming... We will NOT go back to the Grand Hyatt in Playa del Carmen

    Apr 10, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Hyatt no so grand!

    Pool service SMH. Hospitality training needed. Broken furniture in the grand suite . Staff walks past garage and items in the hallways. The pool staff you have to chase them down. They are having way too many conversations and everyone at the pool is waiting.

    Apr 06, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Beautiful property, great location, awesome little town, avoid VIP Services at all costs

    Beautiful hotel, great location, really nice rooms (when you get the room that you actually booked), but the check-in process was terrible given that they gave us a really terrible room to begin with, and their VIP Services concierge is really awful. VIP will try to book you into several “” free activities which will transport you magically to a high-pressure vacation club sales hellscape and three hours of your vacation go down the drain.

    Apr 04, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 plus tax per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

    Resort Fee – (Leave Resort Fee information if travel is still current.)


  • Pet Policy : Pets Allowed: additional fees apply for brining a pet.

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