What We Love

  • The resort’s boho-chic vibe is what vacay dreams are made of.
  • Infinity pools with spectacular ocean views? Yes, please!
  • Indulge in a spa experience inspired by the cenotes of Riviera Maya. You won’t regret it.

Things to Know

  • Playa del Carmen, or simply “Playa,” is about an hour south of Cancun.
  • Bring your furry friends to paradise. The Grand Hyatt Playa del Carmen is pet-friendly!
  • Ball out on your vacay and book a swim-up suite and enjoy Grand Club perks during your stay.

Resort Details

Dining
Enjoy the creations of master chefs at three, amazing on-site restaurants.
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
Relax and unwind in state-of-the-art guest rooms and suites overlooking the Caribbean Sea.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Create memories at on-site theme nights, enjoy fun family activities, and so much more.
On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5407 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Major disappointment & we are Hyatt travelers!

    Our stay was such a disappointment and we are Hyatt travelers. - Despite asking in advance and assured early check-in, we were checked in after normal check- in time because our room wasn’t ready. - No gluten free options, despite a several months heads up. We were also told repeatedly they would provide GF options in the club lounge, never happened - INSANELY loud “day” club next door that was loud and obnoxious when at the pool, in our room, etc - Repeatedly we were given off information from front desk. - My husband booked scuba through their activities desk, arrived early to participate and the Hyatt “forgot” to pass along his reservation to the second party despite charging us. All in all, major disappointment and we won’t be returning.

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    BEWARE! THEY WILL CANCEL YOUR RESERVATION WITHOUT WARNING

    I’d love to tell you about staying at this hotel but I can’t because THEY CANCELED OUR RESERVATION. we made spring break reservations months in advance. We get a notice three months before spring break that they are just cancelling our reservation. We were told someone else needed the rooms. Now it’s too late to get anything nice for spring break and we are scrambling to find anything. God forbid it was something like a wedding. Can you imagine being told a few months before the wedding they just canceled your reservation? I wouldn’t book here if you have plans of actually staying there. Customer service was zero help. We tired everything and they told us to f*ck off.

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great food

    I can’t say enough of this place. Incredible food and the service was amazing. Our server was Augusto and he took care of us. I highly recommend this place. If you want good kosher food make sure to check this place out. The sushi was delicious and the rib eye was perfectly cooked.

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A must if you are in playa del Carmen!!!

    “We visited THE GRILL to celebrate my friend’s birthday, and it was an unforgettable experience. The ambiance was absolutely beautiful, creating the perfect setting for a special occasion. The food was not only delicious but also presented with such artistry—it truly stood out. The service was exceptional, with Juan Manuel being an especially attentive and gracious waiter who made our evening even more enjoyable. To top it all off, they surprised us with a complimentary birthday cake, adding a thoughtful and memorable touch to the celebration.”

    Jan 13, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Never again.

    Ocean view King rooms are over the pool area so no way to relax and get ready for dinner because of the overall noise and music. At least the music was good but had to turn up the volume on the TV to drown out the noise. Also the room was musty and damp.

    Jan 13, 2025
Hotel Advisories
  • AdvisoryA minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : additional fees apply for brining a pet.

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