What We Love

  • The resort’s boho-chic vibe is what vacay dreams are made of.
  • Infinity pools with spectacular ocean views? Yes, please!
  • Indulge in a spa experience inspired by the cenotes of Riviera Maya. You won’t regret it.

Things to Know

  • Playa del Carmen, or simply “Playa,” is about an hour south of Cancun.
  • Bring your furry friends to paradise. The Grand Hyatt Playa del Carmen is pet-friendly!
  • Ball out on your vacay and book a swim-up suite and enjoy Grand Club perks during your stay.

Resort Details

Dining
Enjoy the creations of master chefs at three, amazing on-site restaurants.
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
Relax and unwind in state-of-the-art guest rooms and suites overlooking the Caribbean Sea.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Create memories at on-site theme nights, enjoy fun family activities, and so much more.
On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5487 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent !

    Spectacular hotel setting. The design creates a wind tunnel down the middle of the hotel which is amazing! We had the entry level suite with an ocean view which was beatiful. Staff and service was excellent! We look forward to returning to this hotel.

    Apr 13, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Okay stay in Playa del Carmen

    Positives: * Great location in PdC (right on the main tourist drag) * Very nice pool areas * Right on the beach * Nice grounds. We liked the downward sweep from the lobby to the ocean. * Good and varied dining options (although expensive) * The staff was very helpful, especially when it came to switching rooms (see below) Negatives: * Our first room was so damp and musty that water was dripping down the walls and pooling on the floor. Apparently a lot of rooms have this problem. We were able to switch to a better room after the first night, but clearly the rooms are in need of updating. * Noisy every night we stayed there. Like, until after midnight. They don't seem to enforce quiet hours. The had a special event one night that didn't start until after 10pm. Bring earplugs if you are not a deep sleeper. * The facilities generally seems run down and in need of some TLC. We got a great deal and would probably go back for the same price, but I think otherwise there are probably better options in PdC.

    Apr 11, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Very average We will not go back.

    The configuration of the hotel is "weird". It is built on a hill overlooking a beach. So, you spend time going up and down stairs or a pathway. After a week spent in our room, we have not been able to turn down the A/C (too cold). Same goes with the electrical system that is somewhat automatic, and it is difficult to have the right light in the right place. The restaurants, there are three: Mexican. The grill and Sushis. The food is average (we ate in two restaurants) and like some other guests at the hotel, we decided to eat out. The beach... There are still some seaweeds in the water. It is not as bad as few years ago in Playa del Carmen but still, the presence of seaweeds in the water is not ideal. The swimming pools are full of young kids... Not ideal for swimming... We will NOT go back to the Grand Hyatt in Playa del Carmen

    Apr 10, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Hyatt no so grand!

    Pool service SMH. Hospitality training needed. Broken furniture in the grand suite . Staff walks past garage and items in the hallways. The pool staff you have to chase them down. They are having way too many conversations and everyone at the pool is waiting.

    Apr 06, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Beautiful property, great location, awesome little town, avoid VIP Services at all costs

    Beautiful hotel, great location, really nice rooms (when you get the room that you actually booked), but the check-in process was terrible given that they gave us a really terrible room to begin with, and their VIP Services concierge is really awful. VIP will try to book you into several “” free activities which will transport you magically to a high-pressure vacation club sales hellscape and three hours of your vacation go down the drain.

    Apr 04, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $31 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe Municipal government of Quintana Roo Environmental Sanitation Tax of a minimum 40.68 MXN (approx. $2.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryA mandatory 6% per room per stay Service Charge is payable by hotel guest directly to hotel. Charge amount is subject to change.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : additional fees apply for brining a pet.

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