What We Love

  • The resort’s boho-chic vibe is what vacay dreams are made of.
  • Infinity pools with spectacular ocean views? Yes, please!
  • Indulge in a spa experience inspired by the cenotes of Riviera Maya. You won’t regret it.

Things to Know

  • Playa del Carmen, or simply “Playa,” is about an hour south of Cancun.
  • Bring your furry friends to paradise. The Grand Hyatt Playa del Carmen is pet-friendly!
  • Ball out on your vacay and book a swim-up suite and enjoy Grand Club perks during your stay.

Resort Details

Dining
Enjoy the creations of master chefs at three, amazing on-site restaurants.
OnSite Dining
  • El Paseo

    Our own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas.

  • La Cocina

    Mexican and Caribbean Market variety for breakfast, lunch and dinner

  • The Grill at 1-26
    Fresh seafood and signature steak selections in our ocean view restaurant. Open for dinner
Relax and unwind in state-of-the-art guest rooms and suites overlooking the Caribbean Sea.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • 24-hour front desk
  • ATM/Cash machine†
  • Babysitting†
  • Beachfront
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Gift/News stand†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan
  • Pool
  • Restaurant†
  • Room service - limited hours†
  • Spa†
  • Tour/sightseeing desk
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Create memories at on-site theme nights, enjoy fun family activities, and so much more.
On-Site Recreation
  • Beach
    Beach access to the beautiful Caribbean Sea
  • Bike rental †
  • Children's pool
  • Children's program, onsite †
    -Hash Tag Teens Club
    -Camp Hyatt Kid's Club
  • Fitness center on-site †
    Open 24 hours
  • Pool
    Three Infinity pools and lap pool
  • Spa †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5359 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very enjoyable experience

    Thank you for your great service the food tasted delicious from apps to desert Augusto tended to our every request We will definitely be back !!!! Thank you Augusto Highly recommend .................................................👍

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Hotel - Awesome Breakfast Buffet!

    The buffet breakfast here is the best. It was actually the best food we had in our entire vacation. We went almost every morning. But even better than the food was the service. Everyone was attentive and very accommodating but a special shout out to our server, cook and the manager, Skarleth, Rosa and Zaira, they went out of their way to make our experience wonderful. I highly recommend this hotel and definitely don't miss the breakfast buffet!

    Dec 14, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Best Birthday

    We decided to visit this wonderful hotel due to my best friend BD, it was amazing, we had a great time at the restaurant thanks to Lulu, wonderful views anywere , all the staff at front desk was amazing, the food incredible, they surprised us with a beautiful Birthday cake, thank you all for such a great time, we are coming back for sure.

    Dec 13, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Wonderful stay - would like to stay again - maybe all inclusive next time

    The positive: Room was amazing, view was amazing, and 5th street (Ave?) is just around the corner what is not to love? Was greeted by Jesé about every day and had a great conversation with Guillermo(?) at the bell hop station. They are so knowledgeable and interesting to talk to and had genuine honest conversations - it was great. Area of opportunity: Food - thought weird that something couldn’t be excluded (refried beans on nachos). Breakfast epically expensive for mostly egg station. Did not have opportunity for steak restaurant, but the other - not very flavorful. Though fries were good. We tipped like crazy and throughout (didn’t have all inclusive) and was surprised to see upon checkout courtesy charge - gal was fine with it - but it bothers me - probably more than it should.

    Dec 12, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome

    Great food. Great ambiance. Great experience. We really enjoyed everything about the place and drinks were also super. We also asked special instructions on our orders and they made that extremely easy for us. We would recommend anyone to come and try out this awesome experience.

    Dec 11, 2024
Hotel Advisories
  • AdvisoryA minimum mandatory hotel-imposed Resort fee of 9.5% of room rate per room per night, Service charge is 5.5% of room rate per room per night and an Environmental Sanitation Tax of $1.40 USD per day (subject to change).
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:

    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:

    Room taxes are included in vacation price.

    Minimum night stay restrictions may apply.

    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : additional fees apply for brining a pet.

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