Grand Decameron Montego Beach, A Trademark All-Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3982 reviews

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  Old. Run Down. Rude Staff. Terrible Food.

  The good: A/C worked well and housekeeping came daily (although they took our both bars of soap we had on the second day and didn't replaced them, so we had to go to the desk and get more so we could shower). Bartenders were decent and usually served us in a reasonable amount of time. The beach was pretty nice and pool seemed clean. Entertainment at night was good. The bad: EVERYTHING else. 90% of the staff are miserable and down right rude. If they even acknowledge you, you are almost scared to ask for something. We were told we couldn't have food anywhere but at our table in the restaurant. I even asked if I could take something from the snack bar, back to the main buffet so I could sit with my family.. Nope, not happening. Immediately after our large family arrived, we were approached by a security person and told we needed to stop standing and talking near the snack bar?! No explanation as to why, just "you need to move along". Food was horrible, I think I lost weight on this trip. I got sick on our second day from eating a hamburger at the snack bar and other people in our group also had stomach issues throughout our stay. If you are lucky enough to get a glass of water filled, that's it.. If you want a refill, you have to ask for it or go find the pitcher to refill yourself, because, trust me, they aren't going to ask if you want more. Same goes for a cup of coffee. One morning, a member of our family had to get up and go ask for coffee and he was told, yes, but you need to go sit down?!! He was stunned and told her to not speak to him like that, he was perfectly respectful to her and there was no call for that. It's like being treated like children vs. a PAYING GUEST at an all inclusive resort. Pool towels are limited and you usually end up having to use the same dirty ones for days because there are no clean ones to exchange them with. Rooms are in horrible condition and beds are old/nasty and super uncomfortable with sheets that don't fit the bed, so you are constantly trying to keep them on the mattress and from bunching up. We were given one key for the two of us and told they didn't have another one. There was a mini-fridge in our room, but nothing in it, no water, beers, nothing. For several days, we had maintenance/construction people right outside our room working on something, yelling at each other, banging, drilling, hammering stuff... so forget relaxing in the room if you wanted to take a break from the heat and get some A/C. When you are outside, anywhere on the property, you will have to breathe non-stop cigarette and marijuana smoke. They say they have designated smoking areas, but that is a complete joke and not enforced. I've never been so happy to be back home, in my own bed. I would NEVER even think about going back to this place. Pay attention to all the other bad reviews, they aren't making this stuff up.

  Jan 21, 2025
• 

  Book the resort next door

  We were there 1/10-1/15. The staff was extremely friendly. The resort is older, needs updating but for the price it was ok. The food wasn’t that good & if you don’t get to the buffet when it opens you’ll be left with nothing, food runs out quickly. There was a few nights we were told there were no more forks & given spoons. There were days no beach towels were available & had to use the same ones. To get to the beach you have to go to the property next door. By 7a there are no lounge chairs left, everyone puts towels & leaves to have breakfast. Entertainment at night was perfect. There is 1 restaurant on site you have to make reservations for & the food was terrible. We ended up going across the street to a Jamaican restaurant a few times to buy food. I personally wish I had booked the resort next door, it was much nicer!

  Jan 20, 2025
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  Grand Decameron review Dec 2024

  We were there for 11 days. Christmas and New years. The check in was very fast. Food was ok. Drinks were excellent Entertainment was excellent. New years was excellent food and entertainment and drinks. If you tip the bartender they were amazing, They put us in a room almost every night there was loud music coming from the street. Front desk only wanted to give one key for the room for 2 people. Food ran out many times had to wait. Must go early. Many days no fork, spoon had to wait. Pool towel have to keep for the entire 11 days otherwise you will not get one, Housekeeping very poor. Some days were given towels other days had to wait. Beds were just made no clean sheets everyday, Food at the snack bar was terrible most time. Long wait time to get the food. A la cart what a joke. Food was terrible, service was not good. Just provided our main dish nothing else. Other folks were offer soup and a small buffet. Marcus was amazing for tour. I would not recommend the place until they do a renovation or discount the amount you pay. We were never compensation and we pay full price.

  Jan 18, 2025
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  It's still home! ❤️💚💛

  Went back home to this resort. I've been going for many years now and I couldn't be happier with the vibe the food and the service. Rooms are a little dated, they could use some improvement but they are starting to do that as the furniture has been replaced, as have the mattresses. New curtains are next, and I'm looking forward to seeing some bathroom updates along with key cards. Still the same great place, just getting a little dated.

  Jan 15, 2025
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  Worst experience ever!!!!!!!!!!!!!!!

  Oh my God!!!! I was here for my anniversary and boy oh boy. I have worked in the hotel industry for 12 years so I know proper service anyways let me begin. check in was so so so slow with no proper customer service. Was told to wait in order to get a king bed so we waited for over an hour just to get a double bed smh bad communication. I had no towels,wash rag or iron I had to continuously request these like why and as I said this was my anniversary I feel so bad even writing this but you guys need to right this wrong. Jerk grill was full of unprofessionals for lunch, they don't interact with guest and if they do you have to be white,Went there at 3pm all they had was burger and mad dog which was tasteless. Y'all need to go back to the drawing board because it is waste of money to come here. ROXANNA the waitress was perfect at Mediterranean restaurant and also the hostess on Tuesday night those are the people you need on the front. Breakfast buffet on the Cornwall side the hostess RENAE if it's spelt properly on Wednesday morning was disgusting absolutely no customer service and also a server by the name of TAMEKA they are empty shells working. Please give these workers some training and let them work the back for a while. This is not somewhere I would recommend to anyone and am honest about this. I have to go on the road to get food because the food here is tasteless. The front desk agents at Cornwall on Tuesday morning that took reservations were very professional. The front desk agent that has (lis tongue) on the other side sorry about my description she was aaaamazing. Entertainment was ok but this wasn't worth my money at all. I've been to almost every hotel but damn this one is the worst thus far. Oh and we are black so maybe that's why we didn't receive any attention 😔

  Jan 15, 2025