What We Love
- Located on the beach and in Isle Verde, this resort is in prime location to enjoy all that San Juan has to offer.
- Feel free to explore 15 acres of beautiful resort property.
- Enjoy full access to a wide variety of thrilling ocean activities.
Things to Know
- The resort is located five minutes away from San Juan Luis Munoz Marin Airport.
- Food and drink must be purchased separately.
- Onsite activities are available for guests of all ages.
Sparkling blue waters and a pristine beach are the perfect spot for lazing the day away, but for those seeking an adrenaline rush, try the jet skis, banana boats or parasails. A huge pool complex offers a swim-up bar, Olympic-sized pool, spas and waterfall, all set against a lush garden backdrop.
In need of serious relaxation? The Edouard de Paris Day Spa, located on the 10th floor of the hotel, promises to calm both body and mind with massage, facial and body treatments. With five private-treatment rooms, couple's nook and a Salle de Relaxation, you can achieve inner and outer peace. Splurge with an in-room massage to really unwind.
A resort fee (included in the listed price) guarantees you access to the following services and amenities:
- Live lounge entertainment
- Access to the Fitness Center
- Daily pool activities
This hotel is NOT All-Inclusive. Food and drink must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.
Location
Puerto Rico - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1748 reviews
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Nov 17, 2024Disappointed !!! I have stayed here many times before but never again
The Bungalow/ Room smells of mild dew , the fridge leaks and the door does not lock properly . I have address these problems with the front desk and nothing has been done .the staff is lovely and the hotel lobby and restaurant are very nice . It was a disappointment because of the room .
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Nov 14, 2024Mayra the housekeeper is a STANDOUT employee! She made our stay.
My husband and I got married in San Juan last weekend. Although we had booked a ground level poolside villa, there was a mix up with our reservation. The hotel comp'd a night which we appreciated and the overall experience and service was wonderful. I never write reviews but the main reason I am here is because of the service we received from Mayra, the housekeeper. who assisted room 265. She deserves a promotion just on genuine kindness and willingness to help. Coming from a restaurant management background, she is someone I wish we could have hired and someone I hope this hotel truly values as an employee. She blew us away with her service and was what made our stay standout. She mentioned she has been with the hotel for a long time and I hope she gets a promotion very soon!
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Nov 14, 2024
If you expect to do some work or to relax, this is not the place for you.
The Internet service is virtually nonexistent and you have to go to the conference center in order to get a decent signal and deal with crowds and noise which is very difficult if you have any meaningful work to do. The front desk was completely unconcerned and unhelpful, and would not even give me the code to the conference center, which I had to ask someone there for. There is loud music piped through the entire complex and very difficult to just relax by the pool. Service is variable from very poor to excellent, just not consistent with a high-level hotel. The gym, however it was excellent! Food very overpriced and of mediocre quality, but many restaurants within short walking distance that were reasonably priced and very good. Was supposed to get an upgrade and was told that all superior rooms were taken however the hotel appears to be almost deserted with maybe 20% occupancy so this did not seem reasonable.
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Nov 12, 2024This place made us so sad we left a day early
In 38 years of travel, we’ve never stayed at a worse place. I booked through Amex fine hotels, so I did not expect mayhem. A long weekend turned into” let’s get out of here FAST!” Poolside room meant back parking lot next to water pumps with no pool in site, a broken security door for 2 days that took 5 people to finally fix, a baby crying through paper thin walls, paint chipping everywhere, terrible housekeeping, flooding of sidewalks, broken coffee maker, a refrigerator that every 3-6 minutes made smashing noises, rude and spooky waitstaff who talked about how much they loved Trump as if he were a God , skidoos all over beach and loud annoying music, so the idea of quiet beach waves is non existent, cats everywhere, house cleaners who watch tv in room and get to room at 5 pm, marginal food—— their steakhouse was so salty, we nearly went into renal failure,…… we just kept taking Ubers to a marvelous Arts Theater movie house wishing San Juan was the place we had so wonderfully remembered and loved for so many years before Maria. Very very shabby.
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Nov 11, 2024Old World Charm
The service was fantastic as always. Joseph, Carmen, Maria, Thalia, Stephanie, Gabriel, the entire Concierge team were great. But with each subsequent trip to the hotel, the facilities appear older and older. Beautiful grounds that blend in with nature. Breathtaking entry way, gorgeous art deco lobby but then it’s not so beautiful when you have buckets catching water from a leaking roof. Well appointed rooms but you can see the wear and tear. Big thank you to the staff for providing us with the aloe plant.