El Dorado Seaside Suites, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6489 reviews

• 

  Not happy will not return

  We are at the resort now it took 3 hours to get here from the airport we were going to Jamaica bit due to hurricane we had to change our holiday we had premium seats £800 but ended up with economy to here Tui would not change our holiday until the very last minute the day before we were due to leave this holiday has cost the same but without premium seats anyway we got to our room which we paid an extra £350 for lovely big room sea view but dated ,dont do that just get the normal room with whirpool bath in the room, so when you arrive we were told you can use all facalities they dont tell you there are members here with time shares who get preferential treatment like reserved sun beds members only nights in restaurants and members get 1st choice of times to eat the Italian restaurant is virtually impossible to book due to members block booking and its never busy . We booked a boat trip from cancun via tui don't do it, took us 2 1/2 hours to get there and he drove like a nutter how we never crashed i do not know boat trip was fine 2 hours to get back. We had room service after horrendous boat trip day which was excellent and the silent disco was great the day of the day of the dead /halloween celebrations were great the gourmet pub is also good you have too wait 30 mins most nights to get a table.you have to ask for sauces and salt and pepper by the time it comes you have finished your dinner. They move the entertainment to other venues but don't tell anyone. Lack of information is bad The drinks are all branded drinks you can also get sol beer but you have to ask for it. The staff are all excellent and really friendly including the cleaners who do a great job this is a lovely place but because we feel they have missed a few tricks . don't feel this is a 5 star resort and for what we paid not worth it. We wont be returning and very dissapointed with TUI who we use a lot

  Nov 06, 2025
• 

  Great Value and Relaxing Stay at El Dorado Seaside Suites

  Just spent a week at El Dorado Seaside Suites and had a fantastic time. We were there during the Day of the Dead celebration, and it was incredible — they really go all out! The resort grounds are spotless, and the staff couldn’t be more genuine or helpful. Now, this isn’t a five-star luxury resort, so keep your expectations realistic — but for bang for your buck, I truly think Seaside Suites is one of the best out there. You don’t have to pay for Bali beds (they’re first come, first serve), and the vibe throughout the resort is just perfect for relaxing. The food isn’t five-star gourmet but it’s solid — I’d give it about a 7/10 — and room service was consistently great. For comparison, at higher-end places like Secrets Maroma, you’ll pay extra for your cabana or beach bed. Don’t get me wrong, the service at those spots is top-notch, but again… you get what you pay for, and El Dorado Seaside really delivers for the price. Here’s how I’d rate it: • Food: 7/10 • Beach: 9/10 • Pool: 7/10 • Bali Beds: 10/10 We love quiet, relaxing vacations and this place nails that niche. If you like more activity, there are still a few options included, but it’s really ideal for unwinding. The only minor downside is the distance — about an hour and fifteen minutes from the airport — but just book a private transfer and it’s no big deal. Overall: 8/10 or 4 out of 5 stars — great service, clean resort, and a peaceful, comfortable stay that keeps us coming back. 🌴☀️🍹

  Nov 05, 2025
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  Staff were the only redeeming factor

  This hotel does not match with similar rated hotels we have stayed at. We travelled with TUI Blue and paid extra for a premium room. That definitely wasn't worth it. The room was looking out over the roofs of service buildings. The bed was very comfortable which was a good thing. The bathroom had twin sinks one was cracked, luckily we had the second one to use. The exclusive pool was compact and in the shade a lot with 3 short regimented rows of sunbeds all reserved with towels by 8.00 with no-one using them. We found the quiet pool with the Bali beds and spent our days there. Food was disappointing even in the a la carte restaurants. The supplement to be charged if you wanted a steak was the equivalent of £70 per person even though we were booked in for all inclusive. The staff I have to say were absolutely fantastic they really went out of their way to help you. All in all a disappointing trip to Mexico.

  Nov 03, 2025
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  Loved this place

  Travelled here with my wife for her birthday and I must say that we thoroughly enjoyed are time here. After a 10 hr flight with Tui and a chaotic Cancun airport then a 2 hr coach transfer to arrive here was bliss. Check in was a bit slow but we were staying close to reception so dropped our luggage off, freshened up and headed out and it was silent disco close by. We had a few drinks and good laugh then back to the room which was a "luxury junior suite" and as stated in previous reviews rooms are dated and nothing like the photo on TUI website. But it had all we needed king bed, jacuzzi and well stocked fridge. We found the restaurants to be very good just be sure book through the concierge as soon as possible, our favourite was Mia Casa. The Gourmet Pub is good, you just turn up and they give you a beeper for when a table is free. We found the drinks good quality premium brands and the Mezcal bar does the best cocktails. The beach was good and for the most part seaweed free and there a big bar and plaza with assorted fast foods close by. All the staff member we were lucky enough to meet especiaaly Sergio from Mia Casa were 1st class from cleaning staff to waiters. We went over to "infinty side" for the foam party and I think that,s were the American,s stay so it,s loud over there with the pool games, but there is a place called "Driftwood" over there and it does delicious food. We will return to this hotel as we enjoyed it so much, but get a private transfer next time. PS take Mosquito spray and plug ins.

  Nov 02, 2025
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  Not up to expectations

  Having spent 2 weeks here and sampling all its delights I can honestly say we had a nice holiday, however our expectations were probably set a bit higher than nice and we were left feeling a little let down. For a start we came to celebrate a big birthday which was mentioned on the booking form, but the hotel did nothing to mark this except to say happy birthday when we checked in. On arrival we were also asked if we wanted to upgrade our room at a considerable cost before we had even seen our room- which suggested they new it wasn’t exactly 5*! To be fair the room was comfortable and clean although a bit tired and dark. There seems to be a two tier system operating on the beach where members get sunbeds mattresses and huge amounts of space, but everyone else is crammed in on tired and uncomfortable sunbeds. The food also is pretty hit and miss, omelettes at breakfast are good, coffee served at breakfast is so weak we had to ask for one to be made at the bar, which most waiters kindly obliged us with. The Italian restaurant provides really decent food providing you order right, the steak was first class. Also a special mention for Angela and Jordi who were very hospitable. The Vegan restaurant was great but only open at lunch which was a shame as they took pride in their food there. Another special shout out to Julian who served us there who was very charming. Generally the staff are very friendly and helpful, Andrea the yoga teacher is lovely, as is Luis. But then again on the flip side we would like to give a not so special mention to Alejandro the main concierge, who was charmless and responded more often than not with Computer says no and even failed to make our booking at the Italian despite having assured us he had. There was us thinking that that the role of a concierge was to help and facilitate…… Our room was cleaned daily, but three or four times we had to call up about missing towels, which were taken and not replaced- again, something you wouldn’t really expect in a 5*. The towels had seen better days too and could do with replacing, as could the yoga mats which were in a very sorry state! The Tui staff Marcelo and Andrea go out of their way to help, thank you to them. The trip to Playa del Carmen is offered for $1, but please note we now know why - hard sale of expensive jewellery and Tequila which was quite an unpleasant experience and left us feeling uncomfortable. I can’t submit this review without mentioning that on three occasions we witnessed coconuts falling onto the paths. Some effort was being made to keep them pruned but possibly not enough. Guests seemed to joke about it, but I have no doubt that being hit by one would be no laughing matter. All in all we had a good time but don’t expect premium 5* unless you pay a premium!

  Oct 26, 2025