El Dorado Seaside Suites, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6484 reviews

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  Great staff let down by poor organisation

  Firstly the best bit was all the staff who without exception worked incredibly hard. The gardeners keep the mature grounds immaculate: sweeping, trimming vegetation and removing coconuts so that there is not a “bombing raid” when the wind gets up or the banded raccoons have climbed up the palms and chewed the nuts loose. We stayed in Palms side which is definitely best for activities led by sexy Luis and his team that made everything fun. The restaurant organisers- Vanessa, Sheila, Ricardo, Franco and Julian could not have been more helpful trying to find dishes that did not contain Lactose for me and once even entering the closed Vegan restaurant to get their ice cream. Theoretically TUI blue specialises in catering for various dietary requirements but the outdoor vegan restaurant was only open 4 lunchtimes this October. Unless you had booked into a specialist restaurant days in advance there was a severe shortage of evening restaurants and regular visitors told me that this was not normal in previous years. We had to wait for 50 mins for a table in the Gourmet pub, 40 mins in Culinarium (friends waited 1hr 40 mins on the same evening!) and even 15 mins at the Seaside Market self- service buffet. This Management economising decision caused many grumbles among guests. The dish labels and menu sheets were frequently labelled wrongly about the ingredients of the dishes even when you could read the orange print, on cream paper, in the subdued lighting of the restaurants. The chef in Culinarium hadn’t been told which sweets contained dairy and no evening restaurant stocked the vegan ice cream so for 2 weeks all I was offered for sweet at any restaurant, including the bookable ones, was dry “chocolate” cake or stewed apple. That is not what would be expected at a 5 star resort. The room in block 35 was spacious and the bed was really comfortable but unlike at every other resort I have visited, the air conditioner only cooled the room and did not dehumidify. Consequently all our clothes became damp and hung- up swim clothes didn’t dry at all. I guess that is why they have to offer a change of towels every day. The room was showing its age and lack of maintenance in that both sink plugs were not functioning, nor the illuminated vanity mirror. Water leaked from the base of the hot tap when the cold tap was turned on. The PIR light for the toilet didn’t switch off and some of the buttons for the safe didn’t connect reliably. The jacuzzi plug wasn’t the right one so the water leaked away then jets sprayed everywhere when you stood up. The engineer had to come and mend the jacuzzi pump because it wasn’t working. A coincidence to find all of these faults in one room?!! The site map is confusing/misleading with items mislocated, misnamed or omitted while the information on the TUI app about which restaurants are open was sometimes not up to date. New visitors wander about dazed.and the poor TUI reps are besieged. TUI needs to sort out this hotel management.

  Oct 15, 2025
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  Sexy Luana

  We’re coming to the end of our holiday here at El Dorado seaside suites . The rooms are fantastic, large and spacious. Swim out suites on the ground floor with direct access to the swim up bar are the ones to go for . The food could be better, the Italian is far the best restaurant. For what we payed, this hotel is certainly value for money. The entertainment at the swim up bar is fantastic. LUANA is a credit to the hotel. We’ve been to Mexico many times and Luana is easy the best at getting people to have a great time .

  Oct 12, 2025
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  Loved this resort and wanted to share my suggestions

  Had an incredible time at El Dorado Seaside suites. We took a cocktail class and a tequila tasting class. The teacher Jesus and another guy that I don't remember his name but he was super funny we're teaching and entertaining. I highly recommend the tequila tasting class.bJesus was awesome and i highly reconvene the silent party. I only have one complaint. I thought it was strange that they closed the ocean. I think Palms was closed at 7:00 p.m. and seaside was closed at 6:00 p.m. but I can't remember for sure but I just thought that was very strange. That was my only complaint. And I would give out several suggestions. 1., bring everything you think you might need. If you need to buy anything at the store at the hotel it is very overpriced. 2 I would recommend bug spray for sure. You can buy it at the hotel but it's $20 for a tiny bottle. My son forgot his flip-flops and had to pay $65 for a pair of very poorly made sandals. I paid $7 for a lighter. I totally get it but had I known I would have made danger I had every single thing I could think of. 3. You will notice that there is almost never anybody on the seaside side of the ocean. If you walk out to the Far Side along the rocky side it is a wonderful place to snorkel. Don't let the lack of people deter you. All around the Rocks is full of fish different kinds shapes and sizes and the water is so warm and lovely. We even swam out past the rocky break to the other side to look at fish along the other side. If you like snorkeling don't miss that. You may notice a man on the edge staying there the whole time watching you but he is there for your protection. 3. During my stay the seaside was the most active place during the day but shut down early. I think the main pool closed at 6:00 or 7:00. If you like to stay up later it seems like the Palm side is usually more active at night. Lots of entertainment. I Highly recommend this resort and I will definitely go back.

  Oct 11, 2025
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  The best ever activity team, luis, Jose and Maria.

  The one thing that keeps me coming back is how the activity team at palms side, luis, Jose and Maria include my son with additional needs in all the activities. They are just 3 fantastic people who I have told their line manager Didier about. Activities are sports, crafts, and local customs, from 11am onwards my son has an action packed day. One down side is Tui. Guests have to now pay for Asian restaurant. The hotel arranged the same room 2 years running for myself and son so that he was familiar with room, area and put an extra bed in the room. Staff are so friendly and the gardens and walk ways so green. The resort is kept immaculate and clean.

  Oct 08, 2025
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  Ok but not really five star

  Hi I try and be as honest and open I can with my reviews. They are written not to put people off or have a moan. Firstly I would say cleanness is 101% and the cleaning team do an excellent job. So me and my wife booked this last minute and got it half price so around £1800 for both for a week. But I would definitely not pay any more like the original £3600 as I feel the hotel it’s self is just ok and would say a 4 star a best. Food offering is not that great. Couple of specialty restaurants but one they want a $25 per person cover fee. A lot of the time many of them are closed as the hotel is not running at full capacity. Buffet restaurants are nothing special food like warm and mainly the same. Best one I would say if the gourmet pub. The Piccadilly bat is like a youth club poor decor and staff don’t really want to serve you. Pool areas are good sun beds comfy but not the usual sun bed dash although you need to get one by around 0800 if you want a nice quiet one. But like I say hotel is not full so not really any issues. Rooms are big AC works great but could just do with bringing up to date but on the whole very clean and tidy. Personally I would say if you get a good deal on the holiday then go but otherwise look somewhere else. Most of the staff are friendly and professional. But you will be required to tip for most things. Although we only tipped when we got great service. But the Americans tend to tip so generally get served first. Drink choice is ok mainly canned beer most sprits and good soft drinks. Like I say I’m trying to be open and honest so no reflection on the staff but definitely not 5star. But I’m sure you will enjoy your stay. Oh one last thing transfer time can be quite long.

  Oct 08, 2025