Two distinct experiences in beachside luxury, all within one award-winning resort – this is the AAA Four Diamond El Dorado Seaside Suites. This stunning, adults-only paradise located on Kantenah Bay is divided into two distinct sections, Palms and Infinity,
each offering a unique experience in Mexican hospitality.
Escape to pure tranquility at the Palms, El Dorado Seaside Suites’ original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation, and serene coconut plantations.
Or choose to spend your stay in the excitement of Infinity, the resort’s latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor.
The resort offers endless opportunities for both relaxation and adventure. Explore the crystal-clear waters of one of the most beautiful beaches in the world, a wide array of incredible new restaurants and bars, one of the largest spas in the Riviera Maya,
and an expansive open-air Sky Terrace for weddings and private events. Let yourself be pampered in ultimate bliss as our personal concierge, beach butlers, and pool butlers take care of your every request. Escape just minutes away to discover the Mayan ruins
and natural wonders of Tulum and Playa del Carmen. Experience for yourself why El Dorado Seaside Suites is a AAA Four Diamond award-winning experience in beachfront luxury, holding Condé Nast Traveler’s title of Top 30 Best Resorts in Cancun & the Yucatan.
Location
Cancun International Airport (CUN) : 53 milesProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Guests at the El Dorado Seaside Suites have full exchange privileges at the El Dorado Seaside Palms. Note, for access to Hidden Beach guests must obtain a day pass.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6264 reviews-
A Memorable Stay at Eldorado Seaside Suites 🏝️
We recently visited Eldorado Seaside Suites over Halloween 🎃 and the Day of the Dead 💀, and it was an amazing experience! The celebrations were beautifully done and added a festive and cultural touch to our stay. The service at this resort was truly excellent—every staff member went out of their way to make our trip special. Our room was spacious, comfortable, and well-maintained, and the room service was top-notch. It’s clear the staff takes pride in ensuring guests have everything they need. The beach 🏝️ was absolutely fantastic—clean, serene, and perfect for relaxation. And nothing beats the Bali beds! My wife especially loved them—they’re her favorite thing about the resort—and I have to say, they’re phenomenal. Lounging on a Bali bed with the sound of the ocean in the background is truly unforgettable. While the resort overall feels like paradise, we did notice that the food wasn’t quite up to the five-star standard we remembered from our previous visit in 2022. Back then, the buffet had more variety, and food options were easier to access. This time, it felt like the selection wasn’t as extensive or quite as impressive. That said, everything else about this trip was wonderful. The setting, service, beach, and festive atmosphere make this resort a fantastic destination, and we wouldn’t hesitate to return. Eldorado Seaside Suites remains a slice of paradise, and we’re already looking forward to our next visit!
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WOULDN'T RETURN OR RECOMMEND THIS PLACE
My husband and I went to this resort from 10th -17th November. We arrived late evening and there was only 1 person on reception, so we had to queue waiting. No welcome drink, like we have experienced at other all inclusive hotels. We did notice later during the holiday that others booking in were offered a welcome drink. It is only a small gesture but makes an impression. The next issue with this resort was quite a few of the restaurants were closed, so trying to get into the open restaurants of an evening was almost impossible due to the waiting times being quoted for a table. Most of the evenings it was around 1 to 1 & 1/2 hrs. Out the 7 nights we didn't even have an evening meal in a restaurant due the waiting times. One evening we ordered room service. When it arrived it consisted of a pizza that resembled a frozen £1 pizza, a charcoaled burger and 6 chips. It was appalling. One afternoon we decided to have an afternoon nap in our room and placed the 'do not disturb' sign on our door. We then had two phone calls, the second one we chose to answer, it was a member of staff asking if they come into to room to restock the mini fresh. Did they not read the 'Do not Disturb' sign. During our stay there was building repair/maintenance work above our room and debris from the repair was falling into the pool below and there it stayed for the final 3 days of our stay. Whilst walking down the stairs in our hotel block some of the stari tread broke lose and we advised a member staff due to the safety concerns. It remained there for the next days which was the end of our holiday. It seems very obvious that 'members' of this resort certainly were given preferential treatment/services, than the normal non-member. I would never return to this resort. It was the first time my husband and I have visited Mexico and it has certainly put us off returning. We have made a formal complaint to TUI. Please do not book a holiday at this resort
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Getting food here is difficult
I stayed at the seaside 5 th floor. The room was big and very clean although a bit barren and dated. The bathroom was huge and the jacuzzi tub nice. We loved the swim up and the wonderful view of the ocean . The staff were lovely other than concierge which were indifferent and unhelpful if you weren’t interested in buying their timeshare . The big problem here was food. You had to stand in line up to an hour at lunch to get pizza or a burger and dinner time was a complete mess. Often there was no buffet. I did mange to get 2 bookings at the few restaurants that took reservations for the week but many people got no reservations . The rest of the restaurants were walk in but you had to be there at 5:30 or you did risk not getting in or having dinner at 9:30 pm. We had to have room service for dinner about half of the time because we had no other options. Although they seem to take food allergies very seriously they in fact do not. Once they thought they had given me my allergen? (When thankfully they didn’t) and 4 times they did put my allergen on My plate but I saw it before I ate. Very concerning and made eating stressful . The grounds and the beach are beautiful but members definitely take precedent over regular travellers. The front desk people acknowledged the food problem but didn’t offer any solutions. All in all I would not return because of the food issues.
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A must
The driver was on time, friendly and helpful. The vehicle was clean and roomy………….,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,;,,,,,,(((((( ……………………,.,,,,,,,;; ………..,,,.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
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Would not recommend or return
Our personal experience I saw all the negative reviews and now I wish i had taken notice This is not our first experience of this resort we came around 12 years ago when it was just the palms side and Ioved it so decided to give the suites side a try After the farce at the airport waiting nearly 3 hours to get through we got to our transfer When we arrived at our room there was a big gaping hole in the ceiling just outside our door i pointed this out to the bell boy who was with us carrying the luggage and he said that it was due to be fixed the next day Room was nice and big The next morning we went to see the concierge to book restaurant Can we book for tonight No sorry fully booked Can we book tomorrow night No sorry fully booked so we eventually booked for Sunday at the clay talay The concierge did say you can just walk in to the other restaurant on the resort with the exception of the klay talay and the Italian We tried on 3 nights to get a table at the walk in restaurant we arrived at 6 -30 to be told no table until around 9 -30pm or some not at all You cannot just walk in as they are always booked up Its constant queuing or waiting To top it all we were asked on arrival are you celebrating anything special Yes this trip is especially for my birthday Concierge on the only time we spoke to him asked the same and we told him On my birthday nothing absolutely nothing So why ask Going back to the issue with the hole in the ceiling outside our room 4 day's later we returned to our room to find workmen on scaffolding outside our door with a load of rubble on the floor We had to walk under the scaffolding to enter our room My husband complained to the concierge about it who said do you want to change rooms A bit pointless when we were leaving in 3 days but why did they even allocate the room to us in the first place The day before we left there was a whole workforce on our landing fixing drilling and painting this was ridiculous Would i return here or recommend it definitely not