What We Love

  • The majestic Palancar Reef is only .62 miles from the shoreline.
  • Restaurants, bars and room service are all included as part of the popular all-inclusive plan.
  • Free Wi-Fi is available in the lobby area for all guests. 

Things to Know

  • The resort is located near the northern hotel zone, close to all the action but the perfect place for a quieter family vacation.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The Cozumel Country Club is across the street from the resort and 10 minutes away from the airport and downtown pier.
Hotel Promotions
Honeymoon, Anniversary, Birthday Amenity
Guests celebrating their honeymoon, anniversary, or birthday with us will receive a complimentary detail.

To receive this offer, please email reservations before arrival at: rsv@hotelcoz.com.

Important Information:  Additional information or proof may be required.
Applicable Dates:
Booking Dates: 02 May 2024 to 25 Dec 2026
Travel Dates: 02 May 2024 to 25 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all-inclusive program includes the following amenities:

• Breakfast, lunch, dinner buffet or a la carte from 7am-10pm. Dinner a la carte at the specialty restaurant from 5pm-10pm.
• Snacks from 11:00 a.m. – 6:00 p.m.
• Unlimited Domestic and International brands from 7:00 a.m. – 11:00 p.m.
• Activities:  kayaks, snorkel, diving lessons at the swimming pool, bicycles, Aqua Aerobics, beach volleyball
• Kids Club for ages 5-11 starting at 9:00 a.m., ending at 5:00 p.m.

Important Information:  Redemption information will be provided by the hotel at check-in.

Applicable Dates:
Booking Dates: 02 May 2024 to 25 Dec 2026
Travel Dates: 02 May 2024 to 25 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
The combination of boutique restaurants and bars are the perfect backdrop for mixing and mingling.
OnSite Dining
  • El Cocal Restaurant
    Enjoy an extraordinary view of the Caribbean while eating at El Cocal Restaurant serving buffet breakfast, lunch and dinner.
  • La Veranda Restaurant
    Elegant dining at La Veranda Restaurant. La Veranda serves gourmet A la carte cuisine. Reservations required.
  • Room Service

    Room Service is available for the Ocean View room categories and the Sky Ocean View room categories.

  • Various Lounges/Bars

    - Snack Bar
    - Pool Bar
    - Bananas Bar
    - Lobby Bar
    - Donatello Disco & Karaoke Bar

     

     

A 24-hour front desk, laundry service and public Wi-Fi are just a few of the excellent amenities here.
On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • 24-hour front desk
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Whether you are looking for a children's pool or a thrilling bike tour, the resort has it covered.
On-Site Recreation
  • Bike rental †
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite
    Daily activities for kids age 5 to 12-years-old at the Kids Club. The kid’s activity program is professionally staffed for maximum fun and peace of mind.
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby) †
    There is an 18-holes course.
  • Hot tub
    There are 2 outdoor hot tubs.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
    Snorkeling lessons and tour (no boat)
    Scuba diving introductory lessons
    Bike tour
    Kayaking (1 hour)
    Snorkeling equipment (1 hour)
    Mini golf
    Aerobics
    Volleyball
  • Pool
    There are 3 pools on-site. One covered and 2 outdoor swimming pools.
  • Tennis court
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.
On-Site Attraction
  • On-site Entertainment
    Nightly entertainment shows (Theme Nights):
    Monday – Moon Light Night
    Wednesday – Mexican Night
    Friday – Caribbean Night
Off-Site Attraction
  • Other Local Attractions
    The island's scattered, crumbling ruins are testimony to Cozumel's role as a Mayan ceremonial and commercial center. Most ruins are small, low-to-the-ground square buildings (don't expect giant pyramids).

    Fury Catamarans, Glass bottom boat tours, The Sub Sea Explorer, Jungle Safari Jeep Tours, Horseback riding, Atlantis Submarines.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 7456 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Never Again! El Cozumeleno is a disaster!

    Terrible food. The same every day. Your options are only buffet and one restaurant with the same menu every 2 days! To get a dinner reservations you need to get up at 7aM and wait in line to get in for dinner. You come late there is no tables left...per their staff. In reality about half the tables are not occupied all the time. Their buffet is another story. They advertise 3 restaurants on site. People are nice but there is nothing they can do. It's all inclusive, but the alcohol they offer is the lowest quality. Wine undrinkable tasting like a vinegar, Rooms are old, outdated with any metal parts rusted. In first 5 days couldn't get to our room 11 times. They fixed / replaced the door lock 6 times and finally we had to move to a different room. They do try but the building is old. Needs a total remodel. Service people are super nice, but that doesn't make the place better. Don't forget that upon arrival you will pay $15 per day that no one talks about... Beach is nice but the is no crew cleaning it. To get a chair you again need to go there and "reserve" a chair before they are gone. About 7AM should do. Long story short, please help yourself and do not go there. I sure will not. Never again!

    Jan 20, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Don't judge the Island by 1 hotel

    14 day vacation, our 1st room had mold in bathroom, stained bed sheets, the room stank. 2nd room was only slightly better. 2 restaurants, same food choices every day. Also very bland food. Most of the staff acted like they didn't want to be there. The drink choice was very limited and very sweet. However, snorkeling was fantastic, just bring your own gear.

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Would never go back.

    The resort is outdated. The food is terrible. The pools and the hot tub are not maintain. There is no night activity or entertainment. You have to take a taxi to town if you want good food. The resort as a lot of local during the weekend and they are given preference for food and drink. Many of the staff do not understand English.

    Jan 10, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Christmas vacation with my grandkids

    The service is bad and the buffet is the same everyday. Gets old after a week. Menu was not available due to low season. I wonder when high season is as there no rooms available when my daughter tried to extend her stay. Probably will not return.

    Jan 09, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worse resort ever

    Worst resort I’ve stayed at. Outdated. Dirty. Sales manager refused to provide refund to us. We hated this resort. Nothing was good about this resort. Dirty beach. Hard bed. Broken lamp. Limited food and restaurants. Lobby looks like an old folks home.

    Jan 05, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel a resort fee of $15.00 US per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:
    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
     
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
     
    Hotel Spring Break Policy - According to the hotel policies NO GROUPS or individual reservations of SPRING or SUMMER breakers students are allowed.
     
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

    General Information -     Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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