Dreams Tulum Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10815 reviews

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  Beautiful location and nice rooms

  Rooms were large with comfortable king bed. Aqua class was fun. Beach was beautiful. Staff were pleasant. Snorkeling near rocks was great with lots of fish to see. Pool was clean and had lots of chairs. Excursion to Tulum ruins, caves and sea turtles was worth it.

  Dec 30, 2024
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  Honest review from our stay in Dreams from Dec 14-21 2024

  Rooms: 5/10 We booked the deluxe ocean view room, view was beautiful. Accommodations were dated and in need of a complete makeover. Several issues arose upon arrival. First, the hallway mirror was not securely mounted to the wall and almost fell off. For safety, we had to remove it and store it in the closet since we were traveling with a young child. The steamer didn’t work, and the AC was leaking, soaking the hallway floor to the point where we had to use two towels to contain the water. Additionally, the outlet cover fell off, showing just how old the fixtures were. We had to call the front desk multiple times to resolve these issues. On a positive note, the room and bathroom were clean. Staff: 7/10 When we first arrived, we were hungry and headed straight to the buffet. We requested a high chair for our little one, but the server immediately said there weren’t any available. We had to ask another staff member, and it took quite some time to get one. At checkout, we had to carry all our luggage to the lobby ourselves because the bellboy was late, and we needed to catch our airport transfer. Our room was far from the lobby, which made this quite inconvenient. UVC staff at the lobby- 3/10trying to sell time share. Insisted in booking presentation to the point that it was annoying. Avoid that place. Just enjoy the beach. On the plus side, the bartenders, waitstaff, and housekeeping were friendly and attentive. Food/Restaurants: 6/10 The buffet had fewer selections compared to other all-inclusive resorts we’ve stayed at, but the food was good (7/10). Restaurants like El Patio, Sea Side Grill, and Portofino were enjoyable (8/10). However, Himitsu was disappointing (1/10) to the point that we had to eat at the buffet afterward. Unfortunately, we didn’t get to try Gohan or the teppanyaki options. Beach: 7/10 The first few days, the beach was covered in seaweed, and the water was rough. However, the staff constantly cleaned the beach, and during the last three days, the water was crystal clear and calm—it was incredible. We particularly liked the section of the beach on the right side, where there were no corals, but it had fewer beach chairs and limited shade. As a result, we often had to walk from our centrally located beach chairs to this area. Beach chairs were a challenge to secure since they got occupied quickly. You’ll need to reserve them early, or you won’t find any available. Amenities: 7/10 The resort had two large pools, but the kids’ pool was located far from the main area. The on-site shops, pharmacy, gym, and café were convenient, but the chapel was closed throughout our stay. One night, the common area where the shops are located flooded, and staff had to suction water from the sewer to manage it. Entertainment: 6/10 The entertainment here was underwhelming compared to other resorts we’ve visited. Overall: 6/10 We wouldn’t return to this resort, nor would we recommend it. Despite some positives, our experience fell short of expectations, especially given that this trip cost more than our previous vacation at Riu Cancun, which we enjoyed far more.

  Dec 26, 2024
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  Nice resort for a family trip

  Nice spacious and clean rooms, beautiful beach, not too crowded, very nice staff. The entertainment staff Erick, Alex, Ronaldo and others were all super friendly, kind and fun (5 star for the entertainment staff). The food serving staff and bar tenders were very helpful and attentive. Erick, Pablo, Danial, Gilberto were professional, very pleasant, and fun. The white sandy beach was wonderful. The pools were descent size. I am giving a 4 star as the food was not the greatest. The adults in our group all encountered gastrointestinal issues during our stay. With the exception of Bordeaux and Teppanyaki restaurants, the food taste and quality was not that great. Overall, we had a very good time with our extended family at this resort.

  Dec 25, 2024
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  Christmas Vacation 2024

  I loved the aqua fit with Erik, Alex And Ronaldo. These guys were amazing entertainers at night time too. The music band was great. Coco bar was good for coffee. Most of the staff were friendly. The housekeeping did a great job. We had a lot of fun with the kids and grandkids.

  Dec 25, 2024
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  LOVE ERICK, RONALDO, ALEX,AND PAULO

  I cannot say enough amazing things about Dreams Tulum. The entertainment team are the BEST Erick, Alex, Paola, Ronaldo, are the absolute best people i’ve met in years! They know how to party and are so sweet! I would recommend them to anyone. It’s a beautiful resort, with the best staff i’ve met in years of vacations. They bring the party and know how to be so personable.

  Dec 25, 2024