What We Love

  • There are two beachfront pools (including an infinity pool) and three Jacuzzis.
  • Perch under a palapa on Playa Viva.
  • The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.

Things to Know

  • The resort is only 25 minutes from the airport.
  • Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
The resort provides a variety of delicious cuisines that will please every guests' palate.
OnSite Dining
  • Barefoot Grill

    Grilled snacks and barbecue served during the day.

  • Coco Café and Ice Cream Parlor

    The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.

    Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.

    Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.

  • El Patio

    Serving authentic A la carte Mexican cuisine. 

  • Gaucho
    Grilled specialties.
  • Himitsu

    Serving A la carte Pan-Asian specialties.

  • Olio
    A la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
  • Portofino

    Serving classic, A la carte Italian cuisine.

  • Preferred Club Lounge Bar
    Lounge bar for Preferred Club guests only
  • Preferred Club Pool Bar & Snacks
    Snacks and drinks for Preferred Club guests only
  • Various Lounges/Bars

    - Barracuda 

    - Desires

    - Manatees

    - Rendezvous

    - Gaucho Grill

  • World Cafe

    A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.

Guests can take advantage of the business center, spa and more.
On-Site Amenities
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Internet services†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Spa†
  • Tour/sightseeing desk†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Dance the night away, practice your swing and more with the many activities provided at this resort.
On-Site Recreation
  • Children's program, onsite

    EXPLORER’S CLUB FOR KIDS:

    Ages: 3 – 12

    At this fully supervised children's program, kids will enjoy the following activities:

    • Arts and crafts

    • Playground

    • Treasure hunts

    • Sandcastle contests

    • Board games and video games

    • Cinema

    • Doll nursery and play kitchen

    • Water games

    • Weekly campout adventures

    • Big screen movies on the beach

    • Beepers for parental control

    • Dinner for children

    All Explorer’s Club staff members are certified by the American Red Cross in CPR for children

  • Dancing †
    This resort offers dancing lessons.
  • General
    This resort offers Spanish lessons and bingo.
  • Golf †
  • Pool
    There are 4 pools and one outdoor hot tub.
  • Spa †

    For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.

  • Volleyball

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 12433 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excelente. El Kids club es lo mejor del hotel , las mises Karla, marijo , arlet ,analy, y Elsy son súper lindas siempre

    Excelente. El Kids club es lo mejor del hotel , las mises Karla, marijo , arlet ,analy, y Elsy son súper lindas siempre con los niños ! Súper recomendable, los cuidan , mi hija la pasó increíble no quería dejar a sus mises ! Muy recomendadas ! Excelente atención de todos

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not worth the preferred

    The resort was okay, but the service was far from preferred. Not worth the extra cost. Spa services are WAY overpriced & they don't honor any coupons (despite being given some from Hyatt & told the contrary). Food on Mexican nights were excellent but food in the specialty restaurants are just pre-made processed food. Finding a happy, well-serving staff was far & few in-between the staff trying to scam you.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Dreams Sands Cancun, great experience!

    Gran experiencia en general, nos encanta este resort, muy buen costo/beneficio, el entretenimiento es muy variado y te mantiene siempre enganchado, la playa es hermosa, solo un comentario: En el área de playa hay estrellas de mar, lo cual es muy bonito de ver sin tocarlas, sin embargo muchos huéspedes nos tocó ver que las sacaban, las pasaban a todos, las aventaban sin saber que las estrellas de mar mueren cuando se sacan del agua, sería espectacular si el resort pudiera poner unos 3 o 4 anuncios esparcidos en la zona de playa para generar consciencia para que los huéspedes no toquen las estrellas de mar que están en su hábitat natural y que pueden morir cuando se sacan del agua, y así promover el mantener intacto lo más posible que se pueda el ecosistema. Great experience, we love this resort, it's an affordable resort that gives great value for your money, entertainment is great and it keeps you wanting more, we only have one suggestion: In the beach area there's starfish, it's very nice to see them underwater without touching it in their natural habitat, however we got to see a lot of people grabbing them, touching them, passing them around unknowingly to them that starfish die when taken outside of the ocean, our suggestion is for the resort to put 3 or 4 banners across the beach area specifying to guests that starfish should not be touched as they are very sensitive creatures and may die when taken out of the water, thus growing a conscience and fostering this knowledge for guests.

    Mar 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hermoso resort en familia

    Comida espectacular Tienen menu kids en todos sus restaurantes. Playa maravillosa sin olas ideal niños 🇦🇷 Personal sumamente amable Deportes acuaticos no motorizados free, hagan el velero, los dejan hacer snorkel y hay tortugas marinas

    Mar 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Playa y kids club

    El hotel es maravilloso, la playa preciosa, apta para los niños, la disfrutaron al máximo. La comidas en los restaurantes súper rica. Mis hijos disfrutaron mucho el kids club, las chicas súper atentas , en especial Karla siempre amables desde que nos recibieron. Súper agusto, muy recomendable

    Mar 29, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

     

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