What We Love
- Guests (18+) have free-flow access to Secrets Playa Mujeres next door.
- Preferred Club members have access to a variety of extra perks, including 20% off at the spa, personalized check-in and upgraded mini-bar amenities.
- Perfect your stroke and take advantage of zero green fees at the fabulous Greg Norman-designed golf course onsite.
Things to Know
- The resort is only 35 minutes from the airport.
- Onsite activities are perfectly suited to adults and children alike.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
Resort Details
- Bars- The Sand Bar, Beach bar.- Sea Legs, Swim-up bar.- The Grotto, Pool bar- Mermaid, Main pool bar.- Currents, Lazy River bar.- Zen, Spa juice bar.- Spin, Sports bar and discotheque.- Interlude, Lobby bar.- The Limelight, Theater bar.- Preferred Club Bar, Exclusive for Preferred Club guests.- Hideaway, Preferred Club beach bar.- The Zone, Teens ages 13 to 17 years.- Crazy Straws, Kids ages 3 to 12 years.
- DolceThis quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere.
- Fusion Nikkei CuisineModern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.
(Fusion is temporarily unavailable )
- Gaucho GrillContemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side
- L'EtoileAdults-only restaurant (13 years or older)
Fine French cuisine and signature chef creations.
- MarisFresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only.
- MezesGourmet Mediterranean fare in a Moroccan inspired ambiance.
- That's a WrapBright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.
- TidesSnacks, hamburgers and hot dogs served poolside with indoor and outdoor seating.
- Tres ColoresSavor Mexican a la carte fare in a traditional, elegant Mexican ambiance.
- World CafeA vast buffet specializing in local and international cuisine, with several themed stations.
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- COVID test onsite
- Currency exchange†
- Elevators†
- Exercise gym†
- Hair dryer†
- Ironing board†
- Kitchenette†
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Whirlpool†
- Guests for Dreams of Love and Dreams Ultimate to 20.
† Fees may apply
- Archery
- Beach
- Children's pool
- Children's program †• Explorer’s Club for Kids• Core Zone Teens Club
- Fitness center on-site †
- GeneralHorse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
- Golf †
- Kayaking
- Snorkeling
- Spa †For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
- Volleyball
- Water activities †
- Whirlpool
- Tennis court †Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8357 reviews
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Apr 10, 2025Good but some room for improvement. You should go as a Preferred Club guest.
We have been to a few all inclusive resorts in Mexico although it’s been over 5 years since our last - Hyatt Ziva Cancun. I will be as honest as possible, there are many amazing reasons to love this resort but there is a lot of room for improvement. Many specialty restaurants closed on any given day , although it appears the hotel is near capacity. Lots of weddings. Specialty dining restaurants - the wait is real. If you are not in line by 5:45 expect a two hour wait. You get a helpful buzzer so you can return when your table is available, but we were feeling the places to wait and hang out could have been better. The ambience in the Mexican restaurant was non existent, we felt like we were at the buffet (side note the buffet is pretty good). We got the feeling the resort is understaffed, the staff attending to us in any of the restaurants were fantastic, but they were crazy busy. The Tides take out - my daughter and I waited for service over 30 mins and no one came to see us, even as we made eye contact and waved them over - too busy with other tables, we just left. Fusion is probably the best restaurant, food was good as was service. Beach - beautiful beach although the weather was a bit rough this week. Our family prefers the beach, just gorgeous. Service was great the first few days, then was lacking the rest. Again , I think under staffed in the non preferred area. This could be improved. Pool - all are beautiful, bartenders at the Grotto did a great job and were so nice to all the kids. A true family atmosphere at the pools. Only negative was no shade available when the umbrellas could not be opened due to high wind. Not the hotels fault. Only preferred club guests can use the Bali Beds for shade. Room- awesome and well maintained, the housekeeping team did a great job every single day. They are the real hero’s here! Room service - we fell a bit sick a few days and preferred a bit of room service, but menu is limited versus other resorts we have seen. Otherwise the staff delivering was always courteous and professional. Would we return? Yes but only as Preferred guests as we thought being preferred club at this resort does provide many advantages we have not seen at other resorts in the past.
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Apr 10, 2025Great concierge - JAIME
Jaime Lagunas in Food concierge was so amazing, attentive, and helpful. From getting us Bali beds by the ocean to poolside loungers and umbrella. Remembered our name days after all from the first interaction!! These guys have a difficult job at times dealing with upset customers, please give grace and have a great time on vacation!!
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Apr 08, 2025
Family fun Vacation
We went with our family and had a wonderful time. The preferred club was a nice touch as we had separate cabanas located around the pool and beach just for us. The food in the specialty dinning was very good. If you have kids as we did get in line early.
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Apr 08, 2025
No great shakes resort
Pretty average, no great shakes. Reception just gave us room cards, no information about restaurants, services etc. Restaurant food is good but not much options for vegetarians. Half the restaurants were closed one day or the other. Maris restaurant was consistently good though. Lot of hard selling even in the resort thanks to Hyatt group staff pressurising you to attend 2 hr sessions (claim its 20min only) to join their club and were borderline rude when I declined to join their club, and suggested I wasted their time ( Sales rep Memo was especially bad)! Overall, the resort is quite overpriced for their quality of service from reception to restaurants. Would not recommend at their current pricing/service. At best it was a 3 start hotel level of hospitality.
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Apr 07, 2025Family Vacation
This resort was great for kids. Our only few complaints would be that the restaurants always had really long wait times unless you got in line well before they opened. The preferred club sun huts were extremely hard to get unless you arrived at the pool around 5am. The teen club was awesome and I wish they had more times available for 6-12 year old's as they really enjoyed going there as they disliked the kids club (good for 3-6 year olds). Highly recommend the silent party our kids had a blast!! Luis served us at many restaurants and was fantastic. Our kids adored Walter at the pool.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed