What We Love
- Zen out in the cenote-inspired Dreams Spa by Pevonia®
- Find the perfect meal for every occasion at one of the nine unique onsite restaurants.
- Enjoy a wide range of activities perfectly suited for every vacationer.
Things to Know
- Only 10 minutes away from the airport.
- Upgrade to the Preferred Club an enjoy an upgraded suite in a premium location, access to a private lounge and other exclusive privileges.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night for Manatees
Sports Bar: Disco (Manatees)Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule)
Sugar Reef - Located at the pool area
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Barefoot GrillCasual grilled favorites served poolside
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Bluewater GrillSteakhouse. Outdoor seating available.
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Bordeaux
- Elegant French cuisine. For Adults only (minimum age of 16 years old)
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Coco Cafe/ Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Oceana
À la carte seafood dining experience
Daily à la carte breakfast.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
*According to local guidelines, please note that mask use is mandatory at all restaurants. - World Cafe
- A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4244 reviews
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Jan 20, 2025Overall experience
Met Leo the first day. He is the sweetest. Showed us around and helped us with cabs and such. Cute as a button with AMAZING energy! The food wasn’t that great. Except for a few exceptions. The overall experience was pretty good although I would not recommend coming for more than 10 days if you are a foodie. The rooms are nice. The swim up suite was fantastic! Room service was pretty good and all the staff we encountered was pretty great .
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Jan 20, 2025Amazing time
Fantastic crew, amazing staff, everything was super clean and organized. Can't say enough good things about the food. The entertainment team made everything so fun!!! Miguel and didier and Alma did an amazing good making sure everyone had fun and was involved in the games!! Great experience.
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Jan 20, 2025
Winter Break with the Family
We had a great time with a party of eight, from 8 months old to 91 years. Rooms were very nice, food options plentiful. As usual, the outstanding part was always the people. I'll name a few but everyone working there are the friendliest of people. Our butlers Noe & Sean could not do enough for us. Damien & Santiago made sure we always had dry towels. And Estefania & Oscar at the pool always made sure we had a drink and the area was clean. Pool bartender also great. I would definitely recommend if you have young children, pools were all heated and well taken care of.
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Jan 20, 2025
Taking the good, bad and the smelly.
Late entry from 2022, just joined TripAdvisor . The resort was new but lots of construction around the unfinished parts. Beautiful property with water slides, zip lining , and lazy river. Negative: >Booked a full day cabana and was instructed to leave by dinner because of a wedding which restricted access to the pools making it a very boring evening for us. > Not sure what the benefits of being preferred were other than the bar in the main area. > Lots of seaweed on the beach with a sulfur smell. Didn't get to use the beach. Customer service, staff, housekeeping, concierge, restaurant workers, and bell hop were all accommodating. Spa was beautiful and relaxing.
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Jan 20, 2025
Outstanding Riviera Maya All Inclusive!
Beautiful resort, delicious food, Omar, Oscar, Roberto, Damian were outstanding and met our every need! Will definitely recommend it and come back Amstar express trip to Chichen Itza was interesting and the authentic Yucatán lunch was a nice addition. Rafael and Mateo were great guides! Definitely worth the money and travel time to and from.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.