What We Love

  • Perfect your game at eight championship golf courses designed by pros like Jack Nicklaus.
  • Pamper yourself with the luminous "C" Facial and oceanfront palapas in the world-class spa.
  • Immerse yourself in activities perfectly designed for couples and families alike. 

Things to Know

  • The resort is only 25 minutes from the airport. 
  • Upgrading to the Preferred Club will allow you to enjoy private beach access, 20% off spa treatments, and a variety of additional amenities. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 

Resort Details

Dining
Guests can enjoy delicious cuisines at various restaurants and bars.
OnSite Dining
  • Barefoot Grill
    Timings - 10:00 a.m. – 7:00 p.m.
    Grilled specialties in a casual and relaxed outdoor setting. Serving lunch.
  • Bordeaux

    A la carte French cuisine in a romantic, elegant atmosphere. Featuring wine cellar.  Adults-only.

  • Coco Café
    Timings - Café open from 6:00 a.m. – 10:30 p.m
    • Café serving premium coffee and deli snacks in a casual and relaxed atmosphere
    • Open for late night bites, buffet-style, including crepes, waffles, and sandwiches, paninis, gelato, fruit and yogurt.
  • Oceana
    Delicious A la carte seafood specialties served for dinner in a romantic ocean front setting.
  • Portofino
    Contemporary A la carte menu of Mediterranean specialties from northern Italy.
  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
  • Seaside Grill
    Timings - Breakfast 8:00 a.m. – 11:00 a.m., Lunch 12:00 p.m. – 4:00 p.m. and Dinner 6:00 p.m. – 10:30 p.m.
    Steaks and other grilled specialties A la carte.  Located near our beautiful infinity pool and serving grilled steaks, seafood and other delights plus great tropical cocktails.  International menu offered for lunch. 
  • Special Dietary Dining Options
    All restaurants offers menu items that are gluten-free, vegetarian and vegan. If you are allergic to any ingredients, please contact your concierge a week prior to arrival, as well as your waiter so the resort can personalize your meals according to your needs. 
  • Various Bars/Lounges

    - Desires Music Lounge (Open 8:30 p.m. – 1:00 a.m.)
    - Manatees
    - Rendezvous
    - Sugar Reef

  • World Café
    A buffet-style international restaurant with a cooking show experience and theme stations. Serving breakfast, lunch and dinner.
The resort offers 24-hour room service, complimentary Wi-Fi and other luxurious amenities.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Car Rental Services†
  • Children programs
  • Complimentary wireless internet
  • Concierge desk
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Car Rental Services†
  • Children programs
  • Complimentary wireless internet
  • Concierge desk
  • COVID test onsite
  • Exercise gym
  • Golf, Offsite†
  • Pool
  • Poolside service
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Water sports†
  • Whirlpool
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Children's programs, water sports, and, of course, golf, are available.
On-Site Recreation
  • Beach †
    Reserve a luxury oceanfront cabana on the beach for the day and enjoy an open-air cabana with luxury amenities like a living area with two chairs, two beds, a small plunge pool, TV, wait service and more. Extra costs apply and prior reservations are required.
  • Children's pool
    Infinity pool with children's section and water slide.
  • Children's program, onsite
    Explorers Club, full supervised children's program offering activities including climbing wall, playground, indoor game room and giant TV.
  • Fitness center on-site
    Fitness facilities are opened temporarily with limitations in accordance with local laws.
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    There are 2 heated pools - an infinity pool with a children's section and water slide and an adults-only tranquility pool.
  • Spa †
  • Tennis court
  • Whirlpool
Off-Site Recreation
  • Golf †
    Located directly next to the only composite course in the area with two different 9-hole courses designed by two legends of golf, Jack Nicklaus and Greg Norman.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 7642 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent service

    Mercedes was our server in the Perferred Beach Club area today where we spent the entire day and he was excellent! The drinks were amazing and his service was fast and friendly! He was busy all day and he made sure we were always full on drinks doing well! I Recommend the Preferred area 10 out of 10 with Mercedes!

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    good and bad

    in my opinion resort was average. Rooms were spacious, bed was comfortable. the couch is showing its wear. The adult pool/bar was great for quite times in the afternoon. Ezecele was a one man show. Taking orders for food and drink, making drink while suggesting new one if asked and delivering. Restaurants seemed to be understaffed. Waiters were scurrying around sometime forgetting food or water. World cafe which was the buffet food was cold unless cooked while waiting, but they did have smoothies to order. Portofino had Lasagna that was not hot but their pizza was amazing. Wished they served pizza at lunch but they were only open for dinner. Seaside grill was great for breakfast lunch and dinner. Carlos served us dinner realizing it was my birthday. We left after dinner and he came running after us with a plate that they had written Happy Birthday with icing on it. Had some cake and a sparkler type candle on it. Barefoot grill staff and food was great for lunch. Coco Cafe was good for snacks, coffee, ice cream. Bordeaux and Oceana had good food and service. Beach was very nice to walk but not swimmable. Firepit was a plus with entertainment in the evening. Thought it was strange that a Mexican resort didn't have a Mexican restaurant. But they did a Mexican show closer to the beach which included a Great Buffet (and food was hot) with Mariachi band and Mexican show afterwards. Unfortunately, it was a cool night and people were getting their coats and left right after eating. We saw that they had propane heaters in storage. They should have used them so people could have enjoyed the show. They also had current movies by the beach but no one was there because it was too cool in the evening, while we were there, probably for most shows by the beach.

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Othon, Nirvana, Meìrcedes, Juvicente were 10 out of 10 for poolside experience!

    Overall this is a great family resort with a lot to do with kids. Loved that the resort was quiet after 11 pm for sleeping kids. The staff were amazing everywhere. Good selection of restaurants, with 2 being 5/5 (Bordeaux, and the new sea food restaurant). There was some active construction during the visit, but it was not too distracting. Poolside service was very good, with shout outs to Othon, Nirvana, Mercedes, and Juvicente who went above and beyond to make us comfortable. It was an amazing resort experience.

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amaretto Sour

    Great Service, wide selection of drinks. Overall loved every bit of it! Please ask the bartenders for their recommendations, they will give you the best drinks. We ordered our usual drinks for the first couple days, but everything changed when we asked for the recommendations. Amaretto Sour, AMAZING!

    Dec 17, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Preferred Club Beach

    Preferred club beach!!! Mercedes, was absolutely amazing, his service, kindness, remember our names, drinks and he even helped my mom from beach to sidewalk and on return trip. We can not thank him enough for our great time. Service beyond expectations.

    Dec 17, 2024
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. 
    Minimum night stay restrictions may apply. 
    Reservation changes may not be permitted unless authorized by the hotel.

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