What We Love

  • Spacious rooms allow you to stretch out, relax and create a relaxing experience for you and your family. 
  • Keep your fitness routine on schedule with the onsite exercise center.
  • Indulge yourself at the detoxifying hydrotherapy spa.

Things to Know

  • The resort is only 12 miles from Cancun International Airport.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 
  • Booking a Preferred Club room, getting a Jacuzzi on the balcony and access to a private pool.

Resort Details

Dining
Guests can dine at various bars and restaurants for delicious cuisines.
OnSite Dining
  • Various Bars & lounges

    Splash - Swim up bar at the main pool. 

    Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.

    The Reef - Daytime swim up bar.

    Moments Lobby Bar - Evenings in the main lobby.

    The Mix - Beach bar on the main beach.

    The Lounge - Available to Preferred Club guests only.

  • Various Restaurants

    Barefoot Grill | Lunch 

    - Casual grilled favorites served poolside

    Capers | Dinner 

    - Rich Italian flavors in a Tuscan setting

    - Approximate seating capacity: 96

    - Dress Code: Casual Elegance


    Carnival International Buffet | Breakfast, Lunch and Dinner 

    - Featuring an international menu with a casual atmosphere

    - Air-conditioned restaurant dining area with an outdoor terrace

    - Approximate seating capacity: 550

    - Dress Code:

    o Casual for breakfast and lunch

    o Formal for dinner


    Castaways | Lunch

    - Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks

    - New pizza oven

    - Approximate seating capacity: 250

    - Dress Code: Casual


    Cin Cin | Dinner

    - An elegant, romantic atmosphere with Mediterranean gourmet cuisine

    - Space available for private dining of up to 8 guests

    - Approximate seating capacity: 90

    - Dress Code:

    o Inside: Formal

    o Terrace: Casual elegance



    Coco Café | 24-Hours: Café, Late Night Bites

    - Premium coffee and deli snacks in a casual atmosphere

    - Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis

    - Dress Code: Casual


    Mercure | Breakfast*, Dinner

    - Elegant French cuisine in a serene garden

    - Approximate seating capacity: 52

    - *Breakfast is for Preferred Club guests only.

    - Dress Code: Formal

    - Adult only


    Spice | Dinner 

    - Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda

    - Approximate seating capacity: 78

    - Dress Code: Casual Elegance


    Tamarindo | Dinner

    - Delectable Mexican cuisine

    - Approximate seating capacity: 80

    - Dress Code: Casual Elegance

The resort offers 24-hour room service, complimentary Wi-Fi and many other amenities.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • Children welcome
  • Complimentary wireless internet
  • Concierge desk
  • COVID test onsite
  • Housekeeping - daily
  • Laundry/Valet service
  • Meal Plan Type: All Inclusive
Off-Site Amenities
  • Business Center†
  • Meeting Facilities†
  • Meeting/Board Rooms†
On-Site Wedding Services

  • The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.

† Fees may apply

Active guests can enjoy golf, water sports, bike rentals and more.
On-Site Recreation
  • Bike rental
  • Children's program, onsite
    EXPLORER’S CLUB FOR KIDS

    Ages: 3 – 12
    At this fully supervised children's program, kids will enjoy the following activities:
    - Arts & Crafts
    - Playground
    - Sandcastle contests
    - Board games and video games
    - Weekly campout adventures
    - Movies in the club
    - Beepers for parental control
    - Dinner for children at Carnival buffet
    All Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children
  • Fitness center on-site

    The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.

  • Miniature golf †
  • Non-Motorized Water Sports
    The resort has kayaks, Hobie cats and snorkeling (at additional cost).
  • Outdoor pool
    There are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.

    *Bluetooth speakers are not allowed at the main pool
  • Spa †
    Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
  • Teen programs †
    CORE ZONE TEENS CLUB

    Ages: 13-17
    At this supervised program, teens can meet each other and enjoy the following activities with no parents around:
    - Videogames – PlayStation 4 with 2019 edition videogames
    - Individual gaming capsules
    - Guitar hero arcade with two consoles
    - Lighted dance floor
    - DJ Equipment with mini turntable for DJ lessons
    - Selfie wall
    - Movie area
    - Ping Pong table
    - Foosball table
    - Darts
    - Bean bag chairs
    - Interactive table
    - Karaoke
    - Movie nights**
    - Scheduled activities that vary by week
  • Tennis court †
  • Theatre †
    Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
Off-Site Recreation
  • Golf †

    Gran Coyote Gold course is nearby. Green fees (preferred rates).

Off-Site Attraction
  • Xcaret Eco Park

    The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!

  • Cenotes
    Cenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
  • Coco Bongo
    Enjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
  • Tulum
    Visit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 17306 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Dreams???!!! Not so much.....

    One of the worst experiences we have had since joining Unlimited Vacation Club. This is the first time we used a Dreams location because we were trying to use our VIP weeks and we could not choose Secrets because we would not have been able to bring other family members to those locations,because of the 2 for 1 rule. Anyway, we have a'Preferred type access' and usually when checking-in the concierge will escort us to our rooms and make sure things are okay, show us where the mini-bar is, how the HVAC works, etc. Not this time, opened the door to the office and pointed in the direction of where our rooms were located. We reserved our rooms 7 to 8 months ago, 'Garden View', and received one of the worst views we have ever had, swamp and overgrown brush outside. We voiced our displeasure with our room the next morning but were told nothing else was available. When we purchased our current package a couple of years ago it's always mentioned that there may be a possible upgrade. We have been a member for at least 5 years and never have received a complimentary upgrade. I must say that overall the buffet was very good and the TEPPANYAKI was excellent and served with a very large portion (shout out to MIGUEL). CIN CIN was okay and my family was hoping that their seafood combo dish was going to be a great seafood dish, but were highly disappointed because the serving was very, very small. To be that close to the ocean, we always hope that the seafood selection would be better, but usually not so. Housekeeping was hit or miss. The basics were pretty good with cleaning the bathroom and replacing the tools, but not so much with staying on top of the mini-bar. Entertainment is always a hit or miss at most of these resorts. And this time it was a miss. Facilities are somewhat dated and looks like they are in the process of beginning to renovate the place. Headboard in our room was scuffed and stained. Maybe it's the type of service that is customary for Dreams locations, but we usually have much better service at Secrets.

    Dec 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Spice restaurant

    Miguel was amazzzzzzing.the service was really good and I would come back defentily.my name is also Miguel so I knew from the start it was going to be good.The chicken and rice was really good and way better then our mom and dads fried rice. overall we loved it.😄

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Miguel the chef

    We dined at spice! Miguel was our favorite hibachi chef maybe ever. And we are very seasoned (pun intended) with hibachi. We loved the experience. Wow. Wonderful! We love Miguel Overall wonderful Highly recommend!!!!!!!!! Very fun evening

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Miguel habatci chef

    Miguel habatci chef is phenomenal and very entertaining!! We went with our 12 person family and he was very personal and cracking lots of jokes. Very professional yet fun. Lots of good memories. Always something to watch and we have been to a lot of habatcis and there was still plenty of new tricks and jokes

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Show

    BEST SHOW EVER, we love miguel hes the best chef at spice!!!!!!!!! SO SO SO good we loved the chicken and the show, he was very good with connecting to the audience. Thr bird sounds sounded so real!!!!! Im coming back tomorrow night and yhe night after that. Thank YOU SO MUCH CAMILA WAS SO TASTY

    Dec 18, 2024
Hotel Advisories
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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