Dreams Estrella del Mar Mazatlan Golf and Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

630 reviews

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  NOT THE DREAM experience we were hoping for.

  The good, bad and ugly. We are leaving tomorrow, so sitting at the pool as I write this. 1. The rooms are lovely. Spacious, nice bedding, great a/c. 2. Housekeeping and most all service staff is friendly and more than accommodating. 3. Geovanni, poolside service was top-notch. Go look for him, he’ll make sure you need for nothing. The bad… 1. Most of the food is subpar. Hard to mess up omelettes and typical breakfast stuff… but dinners were hit/miss. 2. Check in… lots of ppl standing around but not doing anything. I had little patience for this nonsense and we were finally taken care of. *pretty sure my attitude was the reason we didn’t get any pressure for going to a timeshare presentation… it was pretty clear I wasn’t interested. THE UGLY. 1. DO NOT WASTE YOUR $$$ on a swim out room. What a joke. No etiquette by guests whatsoever with neighbours sitting on our pool stairs, or just continuing to be in our area. Neighbors invited all friends and family to come to “their” swim out room… drinking yelling and carrying on. No help or enforcement from the resort 2. We signed waivers for no smoking and no speakers… again while we adhere to the rules, many did not. Smoking cigars in the swim out was particularly nauseating. 3. SO MANY SCREAMING KIDS. Like I thought for what we paid, might be less of a family-type resort… I was sadly mistaken. Look, we are in for a good time like everyone else and certainly made the best out of the week. The weather was perfect - but this is not a lux property… not even close and we were mostly disappointed mostly by feeling duped.

  Apr 04, 2025
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  Wonderful Relaxing Family Vacation, nearly perfect!

  We were a group of 8 from Alberta Canada that traveled to Dreams Estrella del Mar at the end of March 2025 The resort is new (Opened April 2024), CLEAN and well laid out. Rooms (5*) - huge and ALL ocean facing with private bathroom stalls and large walk-in showers. The door to the balcony had a screen door that you can leave open all night to get the cool ocean breeze in and fall asleep to the peaceful ocean sounds. (We did this all 7 nights). Resort grounds (4.5*) - Great horseshoe design layout and lots of places to sit and relax everywhere. Only complaint is washrooms are hard to locate and not located on the maps. If you find a handicap / accessible washroom, go down the stairs nearby to the large washrooms underground. Most walking surfaces could use a coat of paint / Anti slip touch up. Listen for the bell and you'll see plenty of dolphins not far off the beach! (the lifeguard at the top of the waterslide has binoculars and a radio watching for them to arrive) Ocean / Beach (5*) - Great for walking and exploring at low tide. You cannot swim in the ocean (we knew while booking) due to how rough it is and the rip tide. About a 2-minute walk north of the resort (blue building, before the orange condos) is a great turtle sanctuary with a super informative 9-minute video and a pool full of turtles (leave a donation) Lazy river / Waterslides (5*) - The lazy river takes about 30 minutes to float if you don't swim or push and there are two different locations to enter / exit from. They do provide a few floating mats but taking your own inflatable is best. There are two waterslides with 58 stairs to the top. They are open 10am - 5pm but closed from 1pm - 2pm. There is a fully enclosed waterslide and one that is open air. They can be very fast, and the splash pool is shallow. Drinks (3*) - The blended alcoholic drinks (Piña colada, daiquiri, Mudslide, Bob Marley) all tasted very fake and chemically, like a candle, otherwise mixed drinks used plenty of liquor (no problem asking for a heavy pour) and were very good. Inconsistency depending on the bartender you got, language barriers and lack of knowledge, once we learnt the drinks name in Spanish (Long Island Iced tea = té loco) it made it easier to order the drink. The best drink was the blended coffee from Coco Cafe. Bottled water is available from the room mini bar. Food (5*)- The food stood out! Well-seasoned, hot, very well plated and garnished. The breakfast buffet had a smoothie bar, chilaquiles and taco station and 2 omelet stations! The best A la carte plates we had were Swiss Enchiladas with Chicken (El patio), yellowfin tuna (Oceania), Pata Salada Style Ceviche, and the lunch fish burger (Oceania) Room Service - (2*) - Room service was very hit or miss as to whether it would show up. We ordered 6 (days) coffee & juice trays to the room at 6am and it only arrived 4 mornings. The one time we ordered late night snack it was over 2.5 hours late. There were some food substitutions like pancakes, when waffles ordered. The resort / staff did make up for these short coming in a very spectacular way. Overall - Beautiful rooms with spectacular views, this resort is perfect for those wanting a quieter more relaxed all-inclusive vacation.

  Apr 03, 2025
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  beautiful and relaxing holiday

  Just returned from a week for a girls trip and it was excellent! The rooms are pristine and clean, the service great. We ate at the ala cartes and the food was delicious. The beach was amazing for our daily walks, we enjoyed the gym everyday with no wait. we did have an issue with ordering room service BUT the resort handled it expertly which means far more in my opinion. A huge thanks to Yulisa and Aravio- some absolutely excellent customer service! This was exactly what we wanted- pure relaxation! one note do not fly with sunwing. That was a major disappointment and to be honest I should have known better. Our bags still haven’t made it back on a direct flight!

  Mar 30, 2025
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  Outstanding

  The hotel was great . The customer service was great! Josue gave us great customer service at Perla Negra cabana! He helped us purchase tve cabana and was outstanding with his customer service! Absolutely recommend it !the best customer service ever !

  Mar 30, 2025
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  If you want service and being treated like you’re special

  Rooms are excellent and cleaning staff are excellent Bar service at the pool side are beyond expectations. Alejandro ,Josue, Oscar and Eric made our days around the pool and beach extra special. If you pride yourself on excellent service best place to visit. Bring tip money because these people work their butts off to make sure you’re taken care of. 10 out of 10 because of service.

  Mar 30, 2025