Desire Riviera Maya Resort - All-Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3494 reviews

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  First timers

  This place is really something. It feels very luxurious upon arrival and that continues throughout. Restaurants are posh and fantastic. The pool and hot tub are the perfect temperature especially if you’re strutting around in your birthday suit. The grounds really lean into the Eden theme with lots of greenery and flowers blooming. I highly recommend visiting Julio in the spa for a massage, He knows what he’s doing. After a late night dancing and in the hot tub, a massage with Julio is a must. If you’re a prude or alternatively a creep, stay home this place isn’t for you, but if you’re open minded and looking to relax in a sexy atmosphere or reconnect with your partner, this is it.

  Mar 30, 2025
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  Special thanks to teresa

  We are fully satisfied with spa and Teresa 8181 and she best therapist and she was really professional and we had taken 2 times because of her best service. We will come again to have spa from her only .it was really relaxing vacation. I am really thankful for her service .

  Mar 27, 2025
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  A Must Go To Place

  We absolutely love it here. We arrived early in the morning, so our room wasn’t ready yet, but our requests for extra blankets and hangers were promptly fulfilled when we were able to get into our room. This is our second visit since the expansion, and we’ve been to Desires more than 40 times. Over the years, we started with 5-night stays, gradually increasing to 10, sometimes even 12 nights. Since we work remotely, we try to leave the room by noon. The expansion is modern and nice, but it does change the vibe. We miss the quaint, intimate atmosphere that existed before the expansion. The old lobby bar is now a coffee bar offering a wide variety of coffee flavors. Elizabeth is awesome! A nice touch is the addition of bagels, light sandwiches, and fruit. We also enjoyed the “quiet” pool area when we needed some downtime. It took us a little while to adjust to the new restaurants and the flow of the day and evening, but we must say, the music around the pool has definitely improved! We love having dinner at Shalo because it’s quiet and intimate. We do miss Chef Anna, though. Since we stay for a while, we also get the chance to eat at Suki, as well as the new restaurants, Eros and Kahlo. Elana is a wonderful maitre d' at Suki. Hector, the new maitre d' at Shalo, is learning quickly. Our waiters—Roger, Israel, Jussif, Elvis, Celso (butler-in-training), Domnie, and Jorge—are efficient and attentive. Guadalupe is a fantastic maitre d’ at Kahlo, and we love being served by Mario and Ivan G. For lunch, Eunice and Yazman are always friendly, welcoming, and genuine. They know where we like to sit and always remember us. Our waiters, Julio and Patricia, are both wonderful. We’ve also had great service from Angel, Eduardo, Manuel, Emir, and of course, Africa! Angel and Africa are always moving nonstop around the pool, ensuring we never run out of cocktails. Ines is quietly busy cleaning, and you’ll find her everywhere—from lunch to the lobby area to the disco. The towel attendants—Danny, Mike, Iker, Miguel, and Antonio—are always friendly and make sure our beds are ready every day. They take the time to greet us by name and ask how we’re doing, showing they genuinely love their jobs. The butlers—G, Raphael, Abel, Daniel, Victor, Ceasar, Jorge, and Lafrance—do an amazing job of ensuring we have everything we need and taking care of our reservations and requests. It was great to see our bartenders—Abraham, Joel, Jonathan, Edmundo, Jorge C, Carlos, Luis, Alberto, Gustauva, Miguel, Jesus, Andy (at Premier), and Ivan V. Jesus makes excellent espresso martinis, and all the bartenders work hard while still having fun. The new menus have been fantastic, and we’ve enjoyed trying a lot of great dishes. The food presentations are beautiful, and we truly appreciate the effort the staff puts into pampering us. Room service and turndown service are lovely touches as well. Our housekeeper, Patricia, always does an excellent job! The grounds are always pristine, and they spray for bugs in the evenings. The sunrises are peaceful and beautiful—this truly feels like our little piece of heaven. We would love to see Kahlo transform into either a steak or Italian restaurant, as the view is absolutely gorgeous, and the place often seems underutilized. Additionally, we think it would be great if Sahlo could adopt a more Mexican-inspired flair. We will see you in May!

  Mar 27, 2025
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  Phenomenal

  Phenomenal. Exceeded my expectations. The facilities were very nice but the people is what made it one of my best ever vacations. The staff at every level and job were consistently respectful, professional and personable. They know how to make the guests feel special and feel like you are at home. The playmakers were a real pleasure to meet and worked hard to provide a great experience no matter what your choice and comfort level. The guests are the other reason it was such a special week. We met some of the most genuine, friendly and kind people. A place to return. No doubt On the other hand the beach was not great. Full of seaweed, narrow and short. The beautiful garden and pools made up for that.

  Mar 25, 2025
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  Our 5th trip and it just gets better and better...

  The most amazing place to party and reconnect with your partner in whatever way you choose. There is one thing that makes Desire stand out from just about anywhere in the world, and that's the people—the staff and the guests you meet. The staff are simply the best and feel like family! Elizabeth on reception greets you with a smile. Antonio at the pool remembered me by name from 6 months earlier, and Dani is there to help with a smile every day. Africa, Edmundo, Manuel, Axel, Daylan, Gustavo, Abraham, Carlos (and so many more) work tirelessly at the bars. Eunice and Luis help with restaurant bookings; nothing is too much bother. Luis in the spa has the midas touch. Daniella on the Cruise team is amazing, and like an old friend, anyone that convinces me to take a cruise is also a fine saleswoman. Special mention to my amigo Jorge the butler and 'her Jorge' at Suki and the night snacks; you guys are the best. Then there's the people you meet. You will make new friends for life. At Desire, you get back 10X what you put in; make the effort, and you will be rewarded in ways you never imagined. No other resort will ever feel the same. See you at Halloween!

  Mar 25, 2025