Decameron Baru - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4876 reviews

• 

  The good and the bad

  The Good::: Excellent facility, 3 pools. One only for the plus package. Super clean areas, very well maintained common areas. Bedding:: excellent Beach:: excellent Pools excellent The Bad:: The food, buffet ok, but the specialty restaurants the food was horrible, and not a lot of choices. No wait staff to bring you drinks by the pool or beach area. You have to go to the bar. When I am on vacation I like that type of service.

  Mar 23, 2025
• 

  Beautiful spacious friendly hotel in. Stunning setting

  A beautiful clean friendly hotel in a stunning setting, great pools and beach area with friendly happy staff. Pools were so clean and well maintained along with seating areas. Food was great in buffet and ate in the Italian. Rooms lovely spacious and amazing views I read some of the negative comments before coming and I have to say ignore them and enjoy it I don’t know why people have given it such a low rating we had a lovely time.

  Mar 21, 2025
• 

  An Amazing vacation!

  One cannot expect anything better than SPECTACULAR! Their motto is to satisfy in every detail, we were accompanied by friends and family who were all Wowed by the facilities, the quality of the food, the environment, the entertainment, the pool like feel of the beach and the employees spirit; it was overall an amazing and unforgettable experience, one to repeat!

  Mar 12, 2025
• 

  💔

  I went to this hotel, and they mistreat animals. I can't believe how far humans can go. Besides the bad service, mistreating a small animal is just not fair. They even fired one of their employees just for giving food to a dog that was in terrible condition.

  Feb 21, 2025
• 

  An unfortunate stay, first time will be the last.

  Our recent three-day stay at Decameron Baru was far from enjoyable, and I deeply regret not choosing to stay in Cartagena instead. From the moment we arrived, the service was consistently poor, with the exception of one waiter named Darwin at the Asian restaurant. He was attentive and friendly, but unfortunately, he was the only positive aspect of our dining experience there. The food at the Asian restaurant was inedible—the sushi was questionable, the pad Thai was barely touched, and the rice dish with overcooked shrimp and tough rice was equally disappointing. Another family we spoke to shared our sentiments, describing the food as "horrible" and opting to leave for the buffet restaurant, which was not much better. The buffet offered repetitive meals with the same proteins and unappetizing side options for breakfast, lunch, and dinner. The deserts were decent, but that was the only highlight. The service throughout the hotel was abysmal. Waiters seemed annoyed when approached, and getting a drink or any attention required persistent effort. Our experience at the snack bar was particularly frustrating—the waiter barely acknowledged us, avoided eye contact, and failed to bring requested items like lime. The food there was also subpar; the hotdog was inedible, and the hamburger was not worth the wait due to the poor service. The pool area lacked shade, making it unusable for most of the day, and the alcohol was so watered down that even after several drinks, we felt nothing. Even the timeshare representatives admitted that the hotel has significant service issues. While the beach and hotel installations were nice, the overall experience was ruined by the lack of quality food, poor service, and unprofessional staff. We spoke to a manager named Oscar, who acknowledged the issues but explained he couldn't be everywhere at once to ensure proper service. This response was unsatisfactory, and we ultimately checked out early, opting for an Uber instead of waiting for the scheduled speedboat transfer. We strongly advise against staying at Decameron Baru or any Decameron-affiliated hotels. This experience was so disappointing that we feel compelled to share it to spare others from the same frustration. Reseña en Español: Nuestra reciente estancia de tres días en Decameron Baru estuvo lejos de ser agradable, y lamento profundamente no haber elegido quedarme en Cartagena. Desde el momento en que llegamos, el servicio fue consistentemente pobre, con la excepción de un camarero llamado Darwin en el restaurante asiático. Él fue atento y amable, pero lamentablemente fue el único aspecto positivo de nuestra experiencia culinaria allí. La comida en el restaurante asiático fue incomible: el sushi era cuestionable, el pad Thai apenas lo probamos, y el plato de arroz con camarones sobrecocidos y arroz duro fue igualmente decepcionante. Otra familia con la que hablamos compartió nuestros sentimientos, describiendo la comida como "horrible" y optando por ir al restaurante buffet, que no era mucho mejor. El buffet ofrecía comidas repetitivas con las mismas proteínas y acompañamientos poco apetitosos para el desayuno, el almuerzo y la cena. Los postres eran decentes, pero ese fue el único aspecto destacable. El servicio en todo el hotel fue pésimo. Los camareros parecían molestos cuando se les abordaba, y conseguir una bebida o cualquier atención requería un esfuerzo persistente. Nuestra experiencia en el snack bar fue particularmente frustrante: el camarero apenas nos reconoció, evitó el contacto visual y no trajo los artículos solicitados, como el limón. La comida allí también fue mediocre; el hotdog era incomible, y la hamburguesa no valía la pena esperar debido al mal servicio. El área de la piscina carecía de sombra, lo que la hacía inutilizable durante la mayor parte del día, y el alcohol estaba tan aguado que incluso después de varios tragos, no sentimos nada. Incluso los representantes de tiempos compartidos admitieron que el hotel tiene problemas significativos de servicio. Aunque la playa y las instalaciones del hotel eran bonitas, la experiencia general se arruinó por la falta de calidad en la comida, el mal servicio y el personal poco profesional. Hablamos con un gerente llamado Oscar, quien reconoció los problemas pero explicó que no podía estar en todas partes al mismo tiempo para garantizar un servicio adecuado. Esta respuesta fue insatisfactoria, y finalmente nos fuimos antes de lo previsto, optando por un Uber en lugar de esperar el traslado programado en lancha. Recomendamos encarecidamente no alojarse en Decameron Baru o en cualquier hotel afiliado a Decameron. Esta experiencia fue tan decepcionante que sentimos la necesidad de compartirla para evitar que otros pasen por lo mismo.

  Feb 20, 2025