What We Love

  • If you've been wanting an excuse to work on your swing, the unlimited green fees are a great way to enjoy some time out on the course.
  • The resort breaks down the fun by age group with Baby Paradise, Kids’ Paradise and Teen Paradise kids clubs.
  • The resort has seven restaurants and seven bars for every food craving.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is 10 minutes away from The Cancun International Airport.
  • The public transit route goes through to the bars and nightclubs and takes approximately 15 minutes to get there.
Hotel Promotions
Honeymoon Amenities
Guests celebratating their honeymoon with us will receive a complimentary bottle of domestic sparkling wine and an upgrade to the Crown Club category (room only, subject to availability upon arrival). This is only valid for adults (couples). No children.

Important information: To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. Marriage Certificate must be present at the arrival with a maximum validity of 45 days after the wedding date.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Special Amenities
Guests will receive the following:

• Continental breakfast
• Afternoon cocktails
• Concierge service at the Crown Club Lounge
• Bottle of sparkling wine
• Fruit basket
• Flower arrangement (once during stay)

Important information: Some restrictions may apply. Subject to change without prior notification.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program includes the following amenities:

• All meals and snacks daily: 24 hours food service
• 5 a-la-carte specialty restaurants plus 2 buffets
• 6 bars and 2 snack bars
• Unlimited domestic and imported drinks
• Deli area                                                                                                                            • Free Wi-Fi 
• Family water park (restrictions apply)
• "Baby Paradise" club for infants between 18 months - 3 years old
• "Kids Paradise" and waterpark club for children between 4 and 12 years old
• Live entertainment and nightly shows in the theater
• Daily activities: aerobics, ping-pong, tennis, volleyball, basketball, bingo, billiards, table games, and non-motorized water sports (activities in Marina); sailing, windsurfing, kayaks, pedal boats (equipment based on availability). Scuba demonstration in pool nearby.
• Daily shuttles to Aquaworld Marina (three times per day)
• Disco Nitro
• Gym

Important information: Additional information will be provided by the hotel at check-in. Some restrictions may apply. Subject to change without prior notification.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Dabble in cuisine from around the world during your stay.
OnSite Dining
  • Fisherman's
    Seafood restaurant open for dinner only. Reservations are suggested.
  • Fujiyama
    Japanese restaurant open for lunch.
  • La Palapa
    Food court style buffet restaurant open for breakfast, lunch and dinner.
  • La Piazza
    Ocean front Italian restaurant with its own Venice river. Reservations are suggested.
  • Los Gallos
    Mexican restaurant with live music for dinner. Reservations are suggested.
  • Sans Soucis
    An adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
  • Snack Bars
    There are 2 snack bars on-site.
  • Various Lounges/Bars
    - Collage Bar
    - Jetix 
    - Lobby bar
    - Las Brisas 
    - Club Caribe
    - Trafalgars 
    - Beach Bar
    - La Concha
    - Nitro
    - Caribbean Dance Club
  • Waynes Boots
    Steakhouse open for dinner only. Reservations are suggested.
With daily housekeeping, laundry service and 24-hour room service, luxury is at your fingertips.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Please contact the hotel for additional information.

† Fees may apply

There's no shortage of adventure thanks to a variety of activities including snorkeling, tennis and more!
On-Site Recreation
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite

    Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.

  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 2 outdoor hot tubs.
  • Pool

    There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.

  • Spa †
  • Tennis court
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Motorized Water Sports †
    Motorized watersports provided by Aquaworld marina.
  • Non-Motorized Water Sports
    - Kayaking
    - Snorkeling
    - Paddle boats
    - Sailing
    - Windsurfing
On-Site Attraction
  • On-site Entertainment
    Fantasy show (for kids)
    Stars show (with impersonations)
    Mexican show (traditional dances)
    Broadway show
    International Show
    Karaoke night

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

21452 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good and Bad

    It's a nice resort. Entertainment is good at this place. Good activity by the pool. You have to make your dinner reservations at 8 am. They get full with in 3 min. If you don't get it. No one can help. Fisherman allways run out of food after 9pm. Food is avarage. Everyday buffet is same everyday. Food is the only thing that i would give 5 out of 10. Room service is good tho. room service is $5 per call.

    Mar 20, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Fun time ....good experience.

    If you have ever been to an all inclusive this pkace is very typical. The room was nice, bed comfortable & a terrific view. The food I The buffet was good. The restaurants were very good especially the Italian & Wayne's Boots. The Japanese lunch bar was really good. There were so many activities for children...our Grandson had a really fun time. The beach is nice...soft sand & nice waves. The staff were all very nice & friendly & provided great service. There were lineups for things such as bar service & snacks throught the day but this is to be expected with the number of guests. The pools were great. There are a lot of guests for a hotel with such a small overall footprint.

    Mar 20, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great for the price.

    Lots of pros, a few cons as well. Adult pool was amazing and a great way to get away from the MANY many children at this resort. Buffet was decent, need more meat options, Egg station was our go to every morning. French restaurant for Adults was superior to all others. Could not get reservations no matter how hard we tried for Waynes or mexican. Concierge and front desk very helpful. Beach was gorgeous!! View from room spectacular. Beds are a bit hard, but didn't bother us much. Disco after 10pm was so much fun, LEON is the Best bartender ever!!! Cons My credit card was taken out of my wallet and I had two charges from some Mexican Villas i have never been to. Good thing it was already maxed and my CC company caught it right away. 40$ and 185$. I left my wallet accidentally one day by the bed. :( Now it's just getting a new card that sucks!

    Mar 19, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    We love Crown Paradise since we first came here seven years ago, but we have noticed many things have negatively change

    Crown paradise enhancements Bring back banana chocolate ice cream in the main dining area. And let people make their own ice cream cones to eliminate the LONG weight lines. On the kids soccer field by the four giant slides, put a net on the bottom rail of the soccer field. Put surround sound speakers in the kids theater. You can get quality speakers and a subwoofer for $500. The kids would appreciate that. Right now you have only one speaker working in the back corner. Make sure there is popcorn readily available outside of the movie theater entrance. Especially, during movie hours. I believe your first movie starts at 5PM and the last movie ends at 10PM. So there should be popcorn available from 5PM to 10PM. By the pool tables in the kids area, buy a decent foosball table. The one you have is broken in many places. I bought a used Tornado foosball table for my basement for $400. Bring back a chicken option for lunch. You have no chicken options right now, only fish. Fix the other hot tub heater in the adults pool section. Only one hot tub was heated and people were uncomfortably shoulder to shoulder in the one hot tub. They looked like a pack of sardines. Make your mango margaritas using real mango fruit instead of the mix. Especially in the Mexican restaurant. We love Crown Paradise since we first came here seven years ago, but we have noticed many things have negatively changed. The above recommendations would not cost much money, but would go a LONG way.

    Mar 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Mexican island

    This was my wife and me first vacation together . And we chose the crown paradise club cancun Mexico . It was awesome . Pool restaurants and buffet was all close together the beach was fantastic too . Beautiful white baby powder sand . But you definitely have to watch when you go in the water at the beach . It gets deep very fast . Tough to get out . I had to use all my strength to fight from being swept out to sea

    Mar 18, 2025
Hotel Advisories
  • AdvisoryNO STUDENT GROUPS OR SPRINGBREAKERS ALLOWED It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room. If THE HOTEL [s] determines that a reservation violates our policy we reserve the right to: 1. Collect a $50 damage fee per person which will be returned upon check-out and sign compliance with our Guest Vacation Policy
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of $4 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
     
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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