Cozumel Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5339 reviews

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  Cruise Ships Could Never

  We stayed 10 days and had breakfast here daily. Henri, Migeul, Rocio, and Sylvia, will make your breakfast special every day. See Maria and Jose for the best eggs you’ve ever had at an all inclusive. Cruise ships could never. It’s worth it!!!!

  Apr 24, 2025
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  Great resort!

  We thoroughly enjoyed our stay at Cozumel Palace. Usually I can list the pros and cons of a resort but in discussing it with my family, we didn't have many cons. About the only one I had was that I like to snorkel at night but they rope off the steps leading into the water making it clear they don't want you in the water after dark. I get it though. It's a safety thing. While snorkeling during the day we saw many of the typical reef fish and a couple of different eels. Water is crystal clear. Easy access in and out of the ocean. Food was upscale compared to many other all inclusives we've stayed at. Wait staff was efficient. Really enjoyed having Miguel serve us at breakfast. Entertainment was outstanding. Particularly enjoyed the magic show. If you stay there, don't miss it. I think you'll be impressed. Rooms were very clean and large. Housekeeping came twice a day and everything was kept fresh and clean. Ample seating around the pool and ocean area. Music was kept at a comfortable sound level and a variety of music was played including a lot of classic rock for us old folks. Loved the coffee bar. They make about anything you would get at Starbucks plus crepes and paninis. Six different flavors or cakes/cheesecakes. Lots of different truffles and chocolate covered nuts/raisons and ice cream.

  Apr 24, 2025
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  We will be back

  The best thing about Cozumel Palace is the people --- Pasqual at the bell desk, Gabriel in the pool/Flamingos, and Martha the hostess. We love diving with the people of Aqua Safari and Fernando did an excellent job giving 2 grandkids a bubble maker class. The kids also absolutely loved Maria and the staff in the Playroom. The resort seemed a little short on staff during this visit, but I am sure they will address the problems. All the employees are doing their best to handle the crowds. Food was better then our last few trips and the remodel of the resort is looking great.

  Apr 20, 2025
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  Exactly as Promised

  This hotel is exactly as promised -- meaning, if you are looking for a family-friendly all inclusive resort, with all of the pros and cons of that, you will get it. A few things: Oceanfront Room. We paid for an "oceanfront" room. I'm not sure what we were expecting but basically this means you directly overlook the water vs the pool. I was glad we did this, less because of the view and more because it means less noise. Room, Generally. The room was very spacious, with plenty of separation between the "sleeping" area and the "sitting area." A+ Food. The food was fine. I mean, overall it was pretty good, but after five nights I was really read to eat something else, particularly for breakfast. Loved the fact that there's 24 hour room service. Less loved the fact that, when we arrive around 3:00 pm, our only option was room service. Location. I have nothing to compare it to, having not explored the rest of Cozumel, but appreciated the ability to walk to a little shopping/dining area. Pool Area. The resort is small, which definitely has its pros, but also means there's a single pool area and it's not as relaxing is it might otherwise be with all of the activities going on. Staff. The staff was super friendly. And unlike what others have seem to experience, we did NOT get a hard sell for the time share. Spa. A+ on the four hands spa. Pro Tip: do NOT attempt to book via the app -- apparently the message goes offsite somewhere and is not responded to timely, if at all. Talk to the people in the lobby instead.

  Apr 18, 2025
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  Excellent service in a crowd filled resort

  The resort has some of the nicest and friendliest staff I have ever encountered! The resort was 95+% full but there was still excellent service. Food was good, not enough veggies on buffet for my preferences. Room was spotless, and quiet. Chair saving for the 40 to 60 superior guests in prime pool locations came off as inconsiderate when 24% of those loungers were never used. Institution of dinner reservations really improved the pace of service at all 4 restaurants. The resort becomes kids but 20+ kids praying with balls and toys disrupted the enjoyment of the 50+ adults enjoying standing and talking.

  Apr 14, 2025