Couples Tower Isle - All-Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4842 reviews

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  Well Worth It!

  Couples Tower Isle, nestled on Jamaica's stunning north coast, offers a truly relaxing adults-only retreat. While the resort's decor and some of its infrastructure might lean towards a slightly dated aesthetic it doesn't detract from the overall experience. One thing that absolutely shines at Couples Tower Isle is the impeccable cleanliness. Our room was spotless, a testament to the diligent housekeeping staff. It's clear they take pride in maintaining a comfortable and welcoming environment. The beds are very comfortable with lots of pillows. My wife and I have traveled extensively in the Caribbean and what truly elevates this resort from good to exceptional is the staff. From the moment you arrive, you're greeted with genuine warmth and hospitality. Every interaction, whether at the front desk, the restaurants, or the bars, is marked by friendly smiles and a willingness to go the extra mile. They make you feel like valued guests. For diving enthusiasts, the on-site dive shop excellent. The dive staff are knowledgeable and professional. They make every dive safe and enjoyable dont forget to bring your certification card. he optional night dive is a must-do; witnessing the reef come to life under the moonlight is an unforgettable experience. Beyond the diving, the resort offers a variety of activities and amenities to keep you entertained. The pools are refreshing, the private beach is small but nice...and as a bonus...no vendors to bother you. The food is generally very good, with a range of dining options to suit different tastes. We particularly liked the piano bar. The walls are adorned with photos of famous celebrities who have graced the resort over the years, adding a touch of old Hollywood glamour. It's a great place to unwind & enjoy a cocktail In summary, Couples Tower Isle is a wonderful choice for couples seeking a relaxing and romantic getaway in Jamaica. While it might not be the most modern resort, its charm, cleanliness, and, most importantly, its exceptional staff, make it a truly memorable experience. If you're looking for a place to unwind, reconnect, and be pampered, Couples Tower Isle is definitely worth considering. And if you dive, you're in for a real treat.

  Mar 03, 2025
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  Nowhere near 5* don't bother!

  This is not a 5* Hotel. We booked this for a special birthday treat with Virgin Holidays and really wish we hadn't! Probably more Virgins fault than anyone but from the word go this was a dreadful experience. The queue at Sangster airport was just the start of a nightmare two weeks. Following a 2 hr ride from the airport to the Hotel we were shattered and shown a really shabby room which we refused. The Bell Hop said he'd find us something better but then couldnt access the room as the key wouldnt work so disappearted and found yet another room. This was really dated and musty, not what we expected for 5*. The Hotel has no parasols and at a scorching 30 degrees plus is a disgrace! Our tour of the Hotel took all of 20 mins as the guide just didn't want to know so we were left looking for things ourselves. Smoking areas are 2 very small areas as smoking is not encouraged. We found staff sleeping in the Lobby on one occasion and the cleaning of the place left much to be desired. We found what we considered to be human excrement in one of the Hotel corridors on one occasion and repairs are a joke. The place suffers from an influx of seaweed on a large scale and staff just dig a hole in the beach and bury it! The food is pretty average but if you want something a bit better than book one of the restaurants. Our one saving grace was a meal on the naturist island which was beautiful. We did not have to be naked for that as the naturist hours are 9am - 5pm and our meal was booked for later! There are so many bad things about this place, food average, cleaning poor, entertainment average, trips average, rooms dated, staff dont seem to care, so all in all not worth booking!

  Feb 25, 2025
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  Beautiful Stay in Jamaica

  Just coming to the end of an amazing week stay at Couples Tower Isle. Staff are all wonderful, friendly and helpful, special shout out to Dwight, Phelecia, Whitley, Santana and Joel. Food very good on the whole, esp in 8 Rivers and Veranda, though the pool grill wasn’t quite as good. Lots of excursions to try, some of which are included for free, such as glass bottom boat, catamaran trip, snorkelling and a day at the sister restort Sans Souci which is 5 mins away. Rooms are good, clean and comfortable, but perhaps could do with some updating, more plug sockets for example. If you like cats, there’s at least 10 that live here and are well looked after, the tabby that hangs out by the lobby loves nothing more to snooze on someone’s lap! Spa is perhaps a little overpriced but you can use the Jacuzzi there for free.

  Feb 22, 2025
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  Amazing Resort

  The staff was friendly and fast, always smiling and happy. "I was blown away by the level of customer service. The staff was incredibly attentive and made sure all my needs were met". The food was delicious, the service was excellent, and the atmosphere was very inviting". This is our 3rd year and plan on returning next year.

  Feb 19, 2025
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  A very good vacation in Ocho Rios. Mostly hits with a few misses.

  Overall a very good vacation. Three and a half stars is truthful, but I rounded up. This is the original all inclusive, adults only resort built in 1949 and a vacation spot for countless celebrities over the years. Here is a list of ratings: Resort - 3.5/5 - Rooms are tired in a vintage sort of way. Bathrooms have been updated in the not so distant past. Cleanliness of rooms could be improved. Grounds are luscious and well maintained thanks to Alfred and his staff. Alfred leads the best nature walk we have ever had. A must do. Pools and beach were very good with plenty of seats available. Staff - 3/5 - About 30 % of staff seemed disinterested. Quite surprising. I even asked a senior staff member if there was any issue with management and I was told it was quite the opposite with staff receiving a 20% raise recently. Shout out to Captain Kirk, bell captain, Giovanni, mini bar man and his brother at Eight Rivers restaurant. Food and drink - 4/5 - Majority of food was very good with a few glaring exceptions. I ordered beef/steak 4 times and 1 of 4 was good. Buffet could use a few more items. One oddity was that only juices available were orange, pineapple and cranberry. All bottled. Eight Rivers is one of the finest a la carte restaurants we have ever been to in the Caribbean/Mexico/Central America. Alcoholic beverages were great. Top shelf spirits, great wine and a very good champagne. Champagne not sparkling wine. Activities and Entertainment - 5/5. Great variety of activities for guests of all ages. Entertainment was very good and plentiful. Overall we would return but not before trying a few other adults only and all inclusives.

  Feb 17, 2025