Couples Tower Isle - All-Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4811 reviews

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  A fun stay at Couples Tower Isle

  Our travels to Ocho Rios was our 2nd annual trip to Jamaica and our 2nd visit to a Couple brand resort. We fell in love with the Couples brand with our first trip to Couples Negril in Nov 2023. I can’t say enough good things about the Couples Tower Isle. The staff was incredible and treated us just like family. Special shout outs to Juwana who served us at Bayside on Monday Lobster night, our swim up bartender Latoya, Ronaldhino and Jada our pool entertainment directors, Asanya our server at the Verandah each night we ate there, Omar at the Coffee bar, Shuneece who served us at 8 Rivers restaurant and the Coffee bar. We stayed in room 3314 which was a perfect view of the island with a very private veranda. The resort was a great visit, but in comparison to Couples Negril there is no long stretch of beach to go for long walks. Couples Tower Isle beach is very short (tops about 1/4 mile long) but is very private. The food was fantastic especially Lobster night and the entertainment was very good. Highly recommend staying at CTI.

  Dec 23, 2024
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  Mixed bag of experiences

  Our stay at Couples Tower Isle was a mixed bag. While the staff were incredibly friendly and went above and beyond to provide service, the property itself showed its age and could benefit from some upgrades. Pros: * Friendly Staff: The staff was great. They were consistently helpful and accommodating. * Good Dining Options: The Verandah, Bayside, and Eight Rivers restaurants offered enjoyable dining experiences with dress codes. The Jamaican food night on Wednesday was good. * Java Cafe: Provided excellent coffee. * Entertainment: Good events/shows nightly. Cons: * Outdated Property: The property feels dated. Issues like missing floor panels in the elevator and inadequate A/C in the room was noticeable. * Beach Amenities: Limited beach chairs and no umbrellas were a drawback. * Restaurant Issues: * Patio Restaurant: Initial food presentation the night we arrive was unappealing. This got better as the week progressed. * Pool Grill: Food was ok. Tables need maintenance and cleaning. * Breakfast: Buffet was good but there always seemed to be a line at the egg station. Lack of alternative egg options. *Mixed drinks: The mixed drinks were just not good to me. I stuck to beer and wine. * Poor Signage: Navigating the property was challenging due to a lack of clear signage on the first day. They should provide a map at check-in. * Scuba Diving: Inconvenient setup with no dedicated dive shop. The dive boat is loaded from the beach and you carry everything (including your tank) out to the boat so don’t have anything with you that you don’t want to get wet. The flag on the dock is not an indicator of if they are going to go out. Make sure you stop by the equipment location before 8:30a to see if they are going. * Parakeet and Conure cage: Seems pretty but not sure why they need it. The cages and wood platforms the birds sit on need maintenance. * Excursions: * Dunns River Falls: Hotel excursions were overpriced and limited. Provided minimal time at property. Consider booking independently for more flexibility. Hotel cost was $60pp with group or $80pp for 2hrs to 2-1/2hrs. About 10 mins from hotel. Driver told us a lot about Jamaica in those 10 mins. * Martha Brae River: Expensive and included a long drive. Bamboo river rafting was good. Bring your own mosquito spray. They sell it for $16 a bottle on location. Hotel price is $120pp for about 5hrs which includes a 90 min drive each way. Driver didn’t talk or tell us anything about Jamaica either way. Overall: Despite some shortcomings, we enjoyed our stay. Meeting other guests who had returned multiple times speaks to the hotel's loyal following. Tips for Future Guests: * Book excursions independently: Explore options like Viator for more affordable and flexible Dunns River Falls tours. * Pack accordingly: Bring water shoes for the falls. Consider a waterproof phone case or GoPro on small handle for excursions. * Plan ahead: Make reservations for popular restaurants the day you arrive or next day at the latest.

  Dec 21, 2024
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  Nostalgic 1950s vibe in a stunning location!

  Nostalgic 1950s vibe combined with amazing staff and food result in the Couples Tower Isle out-performing other, more modern hotels on the island. Location is perfect. Lots of water sports and activities that are complimentary. Staff are incredibly friendly. The nature walk in the morning is a must if you want to get close to hummingbirds! Only downside is the hard sell of the spa with staff prowling around the pool each day - not necessary at a class resort like this!

  Dec 19, 2024
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  Great holiday with some ideas for improvement

  This was our third stay at a Couples resort having been to CTI in 2019 and Sans Soucci in 2022. On all three occasions we have had a great holiday and will almost certainly come again. We did however have some suggestions for the management to improve the experience. We arrived at 21.00 local time from the U.K. We were welcomed with towels and a drink but then found out all the restaurants and room service were closed. We dashed down to the buffet leaving our luggage at reception and managed to find a few left overs. It was over 4 hours since we had last had any food. We were not the only couple on this flight. When we got back to reception we found there were no longer any staff to show us to our room. We were given vague directions and made the best of it. I really think a hotel of this category should have made some arrangements to look after us better. This must happen quite a few times with this BA flight. The long corridor leading eventually to building 5 is so dark, drab and with carpet that is worn with holes in places. The commute down this corridor is depressing and lets the hotel down. It would not take a huge investment to do something here. Some pictures, better lighting so you do not feel you are in a subway. Even some of the outside windows have moss growing on them as you get towards building five. We love the Island but the single toilet there really lets the hotel down. It needs much more attention, as at times it smelt and had a very wet floor. A huge shout out to the tennis and pickleball coach Colin, he was fantastic. Pickleball though at 11.00 is not a good time as it is just too hot. There was no mechanism for people staying to arrange any games with other players - you just had to turn up at 11.00. I am not sure that the hotel promotes pickleball enough as there are no photos on the website either. It is the fastest growing sport in the world and its popularity will only increase. No beginner sessions either for people wanting to try it out. I hope someone reads this attempt to provide constructive comments as to how a very good hotel could be made even better. The food was fantastic at all the restaurants and the staff are a real credit. They make Couples the repeat venue it is for so many. We enjoyed our holiday and look forward to returning again.

  Dec 17, 2024
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  Heaven On Earth ♥️🇯🇲🌴

  This place is so awesome, and top knotch service. We booked our trip for the spring, and we're having our 25th anniversary vow renewal. I love the old Hollywood feel, and the food, entertainment, and staff are out of this world!! A big shout out to Kirk, he's one of the best that works at the resort. The staff are wonderful and makes us feel so welcome. We made friends our first trip at Couples Tower Isle, and now we consider them our close family. Visit Couples Tower Isle and you won't regret it!!

  Dec 10, 2024