Couples Swept Away - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7777 reviews

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  Swept Away!

  great resort and the people and staff are Amazing!!! Rooms were clean, Food was amazing, Pools and beach were perfect. We will be going back in August, and we can't wait. Everyone we interacted with was very helpful and nice.

  Feb 04, 2025
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  Expensive for what you get

  We normally stay away from all-inclusives but we had an opportunity to try this resort for 3 nights. Pros: Property is landscaped beautifully and extremely clean. Staff inside all restaurants are very friendly and helpful. Bed, especially the pillows very comfy. Con's: Propery is quite large and if you are situated in the middle close to the road like we were, it was a distance to walk to any restaurant, pool and beach. I have knees issues so it was a bit difficult for me. Huge beach area however all chairs were covered with towels from the night before, so it was hard to find an open place to sit. Food was okay at the buffet. Portions were small at Patois Restaurant. Lunch at Patio grill was not good at all. For the cost per night, my expectations were high. Unfortunately we were disappointed overall.

  Feb 03, 2025
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  5 star no more, now maybe a 2 star

  I just got got back from a super disappointing stay over New Years at Couples Swept Away in Negril. Unfortunately Couples Swept Away has gone from a phenomenal 5 star resort to a not so good 2 star resort. I’ve vacationed in Jamaica 15 times, and multiple stays at the Couples resorts, this was my first time back since Covid and my 5th stay at Swept Away. My partner and I spent over $8000.00 Canadian for 1 week at this resort, they bumped up their prices but obviously are in the middle of some serious cost cutting! This stay was extremely disappointing. STAFF The staff that has been here for a long time are still great and helpful but we had so many encounters with extremely miserable staff, this was really upsetting. The staff at Scotch Bonnet were rude, not helpful and unsanitary things going on. We always say hi and ask how they are doing but on several occasions it was obvious that some staff do not want to interact. One day we said “Hi, how are you?” 3 times and all she kept saying in a rude tone, “room number”, “room number”, “room number” There were 2 very poor encounters with the same girl from water sports. One day I tried to ask her the time and she ignored me, I then said louder, “Hi, how are you?” and she screamed how tired and hungry she was. The next day, I took two beach towels from the hut and she yelled at me for it! We went sailing one day, and some guy came out in a Couples motor boat yelling at us that we went too far, he was rude and really disrespectful about it. We were not far at all, we could see the resort, we are experienced sailers, where as another Couples sailboat was way further out than us and he never went out to give them a stern warning. He definitely could have been nicer about his approach! FOOD The food this time was super disappointing, terrible actually! It’s like they no longer have a chef and it’s line cooks learning how to cook. Buffet was never good, not even once, everything was dry and tasteless. Lunch one day was egg salad sandwich and minestrone soup with only noodles in it. Most food was either over cooked or under cooked. They advertise all inclusive but when you go to a restaurant you only get one! The portions are very small. The soup one night was literally 7 spoonfuls, ask for another, “No!” Scotch Bonnet restaurant service was horrible! Tried jerk chicken 3 times and it was just bones! There were days you would try and order off their menu and they didn’t have it, no patties? How do you run out of patties at noon? Twice they messed up our order and just brought us food we never ordered. No matter what table we sat at in any restaurant, the tables were all uneven and would rock back and forth, drinks spilled, really hard to eat when everytime you move the table does! Room service failed every day! One day the coffee mugs were chipped and broken, you poured your coffee into it and all the coffee just leaked out the bottom of the mugs! Not only can you cut your lip on the broken rim but any ceramic mug that’s chipped or cracked is no longer rendered food safe! The croissants were not even cooked just raw dough. The fruit was left over from the day before with other random bits of food on it. ROOM The mold in the air conditioning system and roof is a major issue! We woke up every morning stuffed up, coughing and chest pain. Further investigation showed black mold all over the ceiling, you can’t just paint over it, it needs to be removed. We were wondering why the majority of the guests were coughing so much and blowing their noses often, they must have had black mold in their rooms too! The bed and pillows were terrible, worst hotel bed and pillows ever! The pillows are not even pillows, the bed was so old and used we would both start at the side of the bed and then roll into the middle, we made the mistake of taking off the sheets and looking at the mattress, gross!! Mouse poop! Talking with some other guests everyone had the same complaint about the bed and crappy pillows. One lady even had to get the nurse because her husband woke up and couldn’t move his neck. The shower was just a leaky faucet with water flowing out in all different directions. BEACH & GROUNDS The beach & ocean on this side of the island is amazing! The grounds are well maintained and it’s a beautiful property, but maintenance needs to be down in the rooms. The beach was the only great thing on this trip, as always. Except at the end of the day when you’re trying to watch the sunset and the staff is trying to kick you off the beach so they can clean up the beach chairs. One day I ran up to my room to grab my camera and when I got back to my chair on the beach the staff actually took our belongings off the chairs. One lady even asked me “are they kicking us off the beach?” I use to recommend Swept Away often because it use to be awesome but I will never recommend this place again. Super disappointing vacation, feeling totally ripped off! Instead of the owners maintaining this place to keep it great, they have cut costs so much at the expense of the guest and employees. They have raised their prices to their guests but give you less and poor service. The poor staff is treated so crappy which makes sense why most of them are so miserable. I’m sure it was a challenge rebuilding your team after Covid but your staff is your front line, they are the ones working their asses off for you, maybe you should treat them better and they would be better employees and less miserable. I appreciate how hard it has been after Covid and a recent hurricane, but some serious maintenance needs to be done here to make it amazing again!

  Feb 03, 2025
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  Beach front stay

  A beautiful, relaxing all inclusive with the best food and drinks. Our room was right on the beach, clean and incredibly comfortable, a truly beautiful stay. The beach was incredible and something my boyfriend and I talk about regularly. The only drawback was the stray dogs that were outside our room-I am a huge animal lover and I love dogs, but these dogs were fighting and barking all hours of the night and there were no glass on our windows. So we heard them all night long. It was tough some nights to get a restful sleep. Other than that-we loved our stay.

  Feb 02, 2025
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  Not nearly as good as it used to be

  If you’ve never been to CSA, you might think it’s pretty good. We’ve been many times before, and sadly it seems to have gone downhill recently. Nothing major, just lots and lots of little things which, when added up, amount to a significant reduction in satisfaction. Rumours abound of staff shortages which are unconfirmed. However, there were a lot of inexperienced staff there which showed through in poor service (even in their top restaurant Feathers), and super slow service in Patois, including “losing” our order on one occasion. Housekeeping was poor - balcony never swept of sand, so we ended up doing it ourselves. Turndown was received only 3/13 nights. Major towel shortage - we complained about this and it was better for a couple of nights, but then reverted back to shortages. No flowers in the room any more and no towel art (unsurprisingly). Food portions in the a la carte restaurants are noticeably smaller. The side of vegetables that accompanied all mains at Lemongrass has been scrapped. Breakfast buffet ran out of Greek yoghurt, granola, pecans, natural yoghurt and oats half way through our holiday. Some came back days later, others didn’t. Our room wasn’t ready until 1.5h after the hotel check in time - possibly due to housekeeping short staffing. We were given a $100 resort credit for the inconvenience but after a long journey I would have rather had access to my room on a timely basis. We were in an unrenovated room which had definitely seen better days - the shower screen and shower itself were covered in dirt and limescale and the shower attachment broken. The beach situation has got completely out of hand. A larger proportion of guests want shade than in past years, resulting in ever earlier reserving of chairs in the beach, prior to 6am to get a palapa. Everyone is very squashed in under the trees, with very little personal space, which isn’t great when other folks are smoking and vaping nearby. Some chairs are missing floats now. Beach furniture is no longer hosed down daily so tables are filthy spilt drinks, sun cream etc. The beach toilet was blocked for several days and not fixed by the time we left. Spa prices are now prohibitively expensive, given I can get a facial and massage back at home for 1/3 the price charged by CSA. This used to be a nice holiday treat - now I get mine done back at home before I go. Husband was disappointed in the state of some of the gym equipment and sailing equipment (ropes nearly frayed through). This hotel still has one of the most incredible locations on a world class beach. But the offering has gone right off the boil. Nothing individual deal breaking, but it all adds up to mediocrity. Frankly I’d rather pay a bit more and get the standard of product and service CSA used to offer. Until things improve, sadly I doubt we will come back.

  Feb 01, 2025