Couples Swept Away - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7793 reviews

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  Couples Swept away swept us away

  This is our 12th visit and we loved every minute. The staff is superior and quite consistent and thus we have built relationships with many. In particular, Sherica Riley is a superb front desk agent. She is helpful and accommodating. We also love our tennis instructors, Jermaine Mikel and Norson Brooks. We've has 12 years of great tennis because of them.

  Mar 10, 2025
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  Laid-back Jamaican Vibe

  My wife and I stayed for seven days (March 1-8) in a Premium Beachfront suite. Comfortable king size bed and large walk-in shower with an outside wrap-around deck. The room had recently been renovated like the majority of accommodations at the resort. This was our sixth visit to Swept Away, having not returned since before the pandemic. We've been to All-Inclusives in Cancun/Riviera Maya, Dominican Republic, Turks/Caicos, St Lucia and Antigua. Swept Away is our favorite destination. Why all the love? Swept Away is a Jamaican-owned resort and offers a more authentic Caribbean experience. Food is consistently very good with access to premium wines and liquor. I drank champagne for most of the week. Seven Mile Beach is one of the best in Jamaica and offers safe passage for a walk during the day with little to no sargassum. The surf was never too rough to swim in. I'm a semi-retired IT Consultant and appreciate the jungle-like grounds and beach vibe that lull you into a sense of ultimate relaxation. If you want to unplug and chill out, this the place to do it. That being said the Wi-Fi Internet is intermittent in rooms. We could always get in during the morning and afternoon. Nights were restricted to the lobby for the best signal. You wouldn't be able to work remotely in a consistent manner from the resort. Then again who wants to work on vacation? There is a health club facility directly across the street from the resort that offers a lap pool and Cybex weight equipment for those of us who want to burn off the calories from the decadent food offerings of an All-Inclusive. A couple of things we noticed that have changed since the pre-pandemic days. Noticeably less aggressive vendors on the beach. Generally, just less people on the beach off the resort. We weren't sure if it was because people weren't leaving the Negril resorts or if there was just less congestion due to pandemic fall out. Swept Away now has a coffee bar located in the lobby where you have a menu of caffeinated delights along with an assorted basket of pastries. Also, the large beach party that Swept Away offered on a weekly basis with food and beverages is no more, replaced by a more subdued Jamaican buffet in one of the restaurants. Bummer, since the beach party always had a table with bottomless cups of Blue Mountain coffee. Good news for Swept Away as the clientele is seeing a changing of the guard as a younger demographic is starting to infiltrate the "Old Hippie" stereotype. More tattoos and nose rings than pre-pandemic. Make no mistake, this is a very laid-back resort with activities if you want them, but no aggressive staff screaming in your ear. Looking to escape into a blissful mellow state of mind? Here are the ingredients: - Renovated rooms with a fresh rustic appeal - Gorgeous sandy beach with no drop-offs or sharp coral. Bob Marley, Mick Jagger and Peter Tosh hung out on Seven Mile Beach during the '60s and '70s. - Excellent food and drink (Feathers and Lemongrass reservation restaurants were the best). Vegetarian and gluten-free options available. - More authentic Jamaican laid-back vibe on and off the resort. There is a community of small shops, restaurants, bars and Inns along the beach. - Jamaican-owned resort that funnels money back into the country instead of some American (Sandals) or European (Iberostar, RIU) conglomerate. Insider tips: At minimum, book an Atrium Suite room type. Beachfront Verandah or Premium Beachfront Suites are preferable if you can swing the cost as you will be directly on the beach from your front door or balcony. Avoid Garden Verandah Suites as you can can end up with road noise audible from the highway in front of the resort. Note: Most buildings have no elevators. Request first floor rooms if there are mobility issues. More affordable massage options are available off the resort just down the beach. We recommend the Club Mobay VIP airport lounge on departure ($35). Bring plenty of sunscreen as buying it on the resort can be expensive.

  Mar 10, 2025
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  AI Paradise found!

  Always beautiful, clean and relaxing. Nice people, great food and entertainment and the best beach. I’m definitely a repeater! When they say all inclusive, it definitely is. Water sports, catamaran cruises, paddle boarding and more!

  Mar 09, 2025
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  Home away from home.

  This was our 6th consecutive visit to a Couples resort. We have traveled to Mexico, DR, and Costa Rica over the last 20 years. Couples Swept away is the only resort we have visited more than once. We did notice a change this year in the lack of staff, and the subsequent service level, which we addressed with the management team. Missing was the red flag beach service and the length of wait times in the restaurants has increased. One thing we would like to see change is the process for making reservations for Feathers and Lemon Grass. The Couples APP was not working and we ended up standing in line four consecutive days to make reservations as you cant make them more than three days out. This really needs to change, especially if you are a returning guest. It would be great to be able to make the reservations via Romance Rewards for more than one visit at each place. We stayed 10 days and it should not have been a problem making two reservations for each place ahead of time. Just a small change that would make things far easier. There were always open tables at both places. The room updates are very nice, and do make a big difference. We stayed in an Ocean Veranda Suite and love the location. Close to the beach and far from the road. The bed is very comfortable and the new fridge and cabinets were very nice. Staff can still be hit or miss and some act like they dont want to be there, ie, Seagrapes. Very negative vibe down there for whatever reason. Most staff are friendly and courteous and we have befriended many over the years. Our favorite is Osheia in Patios as well as at Feathers. The lady works very hard to make sure you are getting the best service and is so friendly. She should be recognized for her never ending smile as well as her professional attitude and service to all her guests or friends as she calls us. Patricia is another wonderful staff member and also Keisha at the bar at the Palms. Our new friend this year was Harley who is a very outgoing bartender who is happy to answer any questions about Jamaica or his family. We went back to sit at the Patios bar just to hang out with him. The food was excellent at every restaurant, just the wait times need to be improved. The repeaters dinner was so good and this year we sat at bigger tables and got to meet many new people including the operations manager who sat with us. We look forward to that dinner and party every year. We really love CSA, and like so many others booked our trip next year with Andrea before we left. She will do what she can to make your vacation exactly what you are expecting. I would highly recommend getting Club Mobay both ways as it just makes arriving at Montego Bay airport so much easier. We were greeted at the airport and literally taken through every turn quickly and efficiently. They got our passports scanned and through immigration in minutes while the rest of airport was going back and forth through the turnstyles. They took us right to baggage claim, took care of the bags and delivered us to the Couples lounge to check in. We had time for a quick bite to eat and of course a cold red stripe beer before the red caps took our luggage to the bus. It doesnt get any easier than that. The traffic was really bad getting out of Montego Bay, and it was about an hour and 45 minutes to the hotel. Hopefully this year is an election year and they decide to fix the road to Negril. Other than the long ride, it was a great vacation. Cant wait to go again. GD

  Mar 04, 2025
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  Disappointing

  The rooms (renovated) were nice. Housekeeping very good. The beach was nice. The grounds are pretty. Thats where it ends. Having stayed at Couples Tower Isle a few years back, we were impressed with the friendly staff, incredible food and rustic but upscale feel. Swept Away disappointed on all levels. We found the staff (most, not all) to be unfriendly, dismissive, unhelpful, standing around and just not .. on it. The pools were drab and depressing. Hardly anyone in them. The pool restaurant was of poor quality, staff slow and difficult, and the area not kept clean and attractive. The beach (and pool) chairs are all reserved the night before or at 5am, creating that frustrating rush to put a towel down. The beach is very nice.. but not “amazing!”. Clearly others haven’t travelled much. I hate to sound like a snob. But the clientele seems to have changed too. Lots of tattoos and.. lets just say.. not an upscale crowd. More of a carnival cruise ship clientele. At tower isle, we remembered it being.. not super rich folks.. but a little more upscale. The food was poor. Not horrible.. but not great. The buffet was downright awful. A mess.. picked over etc. Sit downs were better. The repeaters dinner, where you are forced to sit with other couples is kinda weird. But maybe thats for some folks. Never got to try Feathers, as its booked days out. The resort is so spread out.. its a frustratingly long walk to get a meal from one end to the other. No cart provided. Not even for luggage. We left early and transferred to Couples Negril, which while not perfect.. was a far better experience. Night and day. Better food, nicer staff, cleaner more attractive pool deck and beach bars etc. Staff at negril even remarked.. they hear the same from guests of both resorts.

  Mar 02, 2025