Resort Details

Dining
OnSite Dining
  • Various Bars
    - El Abuelo: Lobby bar 
    - Margaritas: Pool swim-up bar 
    - T-Bar: Bar between Toscana and Alebrijes restaurants 
    - Sports Bar: Bar with sports TV and a variety of games (age 18+) 
    - Beach Bar: Tropical beach bar, the perfect spot for relaxing throughout the day 
    - Tequila Bar: Pool swim-up bar 
    - Bar Maloo: Treat your body to a wellness experience at our fresh-made fruit juices bar (alcohol-free). Next to the pool. 
  • Various Restaurants
    - El Mercado: International buffet style with a great variety of food. It offers breakfast and lunch in an air-conditioned 
    atmosphere with a gorgeous pool and ocean view. 
    - Bamboleo: Outdoor snack next to the swimming pool in a stress-free scene, offers day and night service. 
    - Creperie: Outdoor delicious sweet and salty crepes with daytime service. 
    - Toscana: Enjoy authentic Italian specialties with the best ocean view in an indoor air-conditioned space. 
    - Alebrijes: Delight your senses with our Mexican cuisine in a pleasant and casual indoor air-conditioned atmosphere. 
    - Catalonia Burgers: Casual dining experience with delicious gourmet burgers on a beautiful open terrace. 
On-Site Amenities
  • 24-hour front desk†
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold†
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car rental desk†
  • Currency exchange†
  • Disco†
  • Exercise gym†
  • 24-hour front desk†
  • ATM/Cash machine†
  • Babysitting†
  • Baggage hold†
  • Beauty shop/salon†
  • Bell staff/porter†
  • Car rental desk†
  • Currency exchange†
  • Disco†
  • Exercise gym†
  • Laundry Facilities†
  • Parking†
  • Pool†
  • Room service†
  • Spa†
  • Water sports†
  • Wheelchair access†
  • Wi-Fi†

† Fees may apply

On-Site Recreation
  • Children's program, onsite †
    Kid’s club with daily supervised activities and specialized staff (10 am to 5 pm for kids from 4 to 12 years)
  • Gym †
  • Non-Motorized Water Sports †
    o Introductory scuba diving lesson in the pool 
    o Snorkeling 
    o Kayaks 
  • Pool †
  • Scuba diving †
  • Spa †
  • Tennis court †
Off-Site Recreation
  • Golf †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2994 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    2/5 at best, do not recommend at all.

    Writing this honestly so no one gets catfished like we did. This hotel is not as described, I would give it 2 out of 5 starts. Unsanitary, mildew, moldy and hot rooms. Food was terrible and beach covered in sea weed the whole week. Gross overall.

    Mar 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved our visit!

    Very nice hotel. Facilities were clean. The staff was friendly and super helpful! It's perfectly situated, and there is much to do in Puerto Aventuras. My friends and I loved our stay. The food was delicious, both at the buffet and the pool side eateries. We have already started planning our trip back.

    Mar 26, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Chill time

    People and Entertainment - 5 stars, however the beach and pools are 3*or even less. would like to give a special thank you to Zereth, Adaleidi and Pedro for exceptional service at Toscana. Food was great at the restaurants and the buffet. And if you go to the spa for massage, ask for Miguel! He is exceptional!!!

    Mar 12, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great time at YUCATAN

    This is a 4 star hotel for Mexico. Great all inclusive for the money. I walk with a cane and I loved my room for disability bathroom. Front desk very accommodating. Rooms are clean, beds comfortable and quaint. You have to get up early to reserve a pool lounger with a towel- pools are beautiful and clean. Not a true walking sandy beach but safe snorkeling where you can stand up at anytime. Water shoes are a must as rocky. A special shout out to Lupita from entertainment team. We loved water aerobics and Spanish class. She should be named employee of the year! Buffet food is average.

    Mar 09, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great time and value for the price

    Great service, Sintia was great at buffet restaurant. Aquafit and kayak were great with entertainment team. Shows were fabulous. Rooms could use ax paint job but gardens and pools were very clean and well maintained. Staff were all great!!

    Mar 05, 2025
Hotel Advisories
  • AdvisorySanitation fee of 32.57 MXN (approx. $1.76 USD) per night per room. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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